Sprint Store By Wireless Lifestyle

OMG! Appalling customer service! Lazy, incompetent, and condescending employees. I took my new iPhone in, to get my old number programmed into it and my contacts transferred. The phone was part of a family plan transaction and had been sent from family in TX. Although I was the only customer in the store, shortly after opening, the rep made me wait, while he chatted with a couple of friends. He was curt, condescending, and even smirked, about the few questions I asked.
We discovered that he had failed to program in my old number early that evening. Nor had he informed me of what my «new number» was to be. The whole issue had been overlooked.
So we spent over an hour on the phone with a Sprint tech, to avoid returning to deal with the rude rep. We were told that it would take several hours, for my phone to reflect the changes, and «at least by the morning.» The changes were not made by morning requiring a second trip.
Ugh! To my chagrin, the same lazy, condescending rep was minding the empty store once again. He was insistent that my issue should have been handled in TX, when purchased, which would have left me without phone service for several days. Then he gave me several reasons why he could not make that change, since I was not the primary person on the account. I explained that I had all of the pertinent info, eg account numbers, PINs etc. He still insisted that it still couldn’t be done. He instructed me to get the account holder to go back to the store in TX, to do it.
It was a «deer in the headlights» moment, however, when I explained that the Sprint tech, on the phone, had told me it indeed could be done, and that he had attempted to set it up.
This prompted him to ask, «Did he open a portal?» Good question!
He sauntered slowly to the computer, and within 30 seconds, handed me my iPhone with my old number successfully programmed.
It took less than a half minute, to do precisley, what he spent 10 minutes trying to convince me couldn’t possibly be done, simply because he didn’t want to bother.
Never have I dealt with this degree of incompetence and laziness in a customer service situation. Management is reflected by their service reps. This speaks volumes about that. Do yourself a favor and stay away!

If I could give negative stars, I would. First, the sales rep told me that upgrading my iPhone 4S to an iPhone 5c was going to cost an extra $ 10 a month, which turned out to not be true when we went to a different sprint store. But that’s not even the worst offense. He told me that since I have an old plan that he couldn’t upgrade my phone but when I called another store they told me that that’s not true, he just needed to pick up the phone and call sprint care. At that point I was done and decided to go somewhere else, but when I got to the next sprint store they couldn’t do anything on my account because the sales rep at the previous store hadn’t cancelled the upgrade he’d tried to do and then closed his computer for the day, effectively preventing me from getting anything done. Worst sprint store ever.

Worthless. Find a different sprint store if you hope to accomplish anything involving an existing plan.
They’ll also try to rip you off on your trade-​in.

First of all let me say that I have been a loyal customer of Sprint for about 14 years. The customer service had been good until these last couple of years. I have had insurance coverage on every phone I have ever had and I have never filed a claim. I have also paid a premium data charge ever since I got an evo 4g. Living in Phoenix, Arizona I felt this was unfair since we never really had 4g service widely available until late 2013. After four years of paying for service I never received I finally got some decent 4g lte service on my LG G2.
When I purchased my G2 I immediately put Ghost Armor on the screen and ballistic case on the phone. This along with the gorilla glass on the phone should be enough to protect it right? Wrong. I put my phone in my back pocket and sat down to eat. When I pulled my phone out I saw the screen had shattered. I visited the Sprint store at 211 e Katella and was told that they can’t do repairs there. They do software resets only. The store rep than told me to take it to the mall to be repaired. I felt he was just being lazy. He even told me I could dial *2 on my broken phone to call customer service.
After 3 ½ hours on the phone with customer care I decided to cancel my service based on this and my experience at this store. I felt both the lack of quality 4g lte service, the inept csr on the phone and the lazy store rep was enough to finally drive me away.

The scum who run this company are some of the lowest in the world.

I came back here to get in on their current special for the Samsung tablet for $ 49.99 and once again Pedro had assisted me. I couldn’t be happier with his customer service. I’m not tech savvy, so I had a ton of questions. The store manager, Adam also was answering to my concerns. I just felt really bad that I was taking up their time, but they were so patient with me. I highly recommend this location. They’re not like other Sprint stores I’ve been to where they’re like car salesmen. They really care about their customers. Thanks again.

wont answer phone?

I have been to several sprint repair center and never had a service like this. The other two repair centers that I have gone were just poor customer service. They seem unhappy to be and not quick to help. The vibe seems negative and unhappy. Seems like none of the employer wanted to bother to help me. Felt uneasy and uncomfortable at these other shops. This was on Harbor by Newport. The service though that I received at Orange on Katella was beyond my expectation. After being to different ones I didn’t expect much with Sprint Repair Stores. The vibe was great, the people there seems to me that they wanted to be there. All happy and helpful at the first moment I came in. This caught me off surprise. I came in because my phone wasn’t able to receive texts or calls. Jaime Jimenez was the one to help me on Tuesday, August 13^th. He quickly took care of the situation of my phone. The phone wasn’t repairable and had to order a replacement phone. This he did for me. Not like the other places that just gave me the card and told me that where you order it. He ordered it and told me to call back, because it would be a few days for my phone to arrive. On Friday, August 16^th I went to pick up my phone. Yet again I went there, it was a great vibe. Place was clean and organized. Jaime helps me out set up the phone and everything. While I waited though he seems overwhelmed due to the fact he was the only one repairing phone and there were three customers including myself. He handled it like a champ though, especially when an irate customer started yelling at him. He took control of the situation with a smile. She was upset that he couldn’t help her right away even though she was the third customer in. She scream and yelled at him and yet Jaime kept a relax demeanor. The only problem in this store is that Sprint needs an extra pair of hand in the repair store. The women was on the phone with Sprint yelling at them, while doing so telling Jaime she which she was at the bar to punch people. Throughout the whole ordeal he just did the best he can to help the women out who didn’t want to hear it. This was pretty funny because this woman had no idea about smart phone. Maybe Jaime could have offered a regular phone, not a smart phone. Furthermore this is the place I would recommend to others and will be a repeating customer at Orange when it comes to repairing my phone. Thanks to Jaime. No thanks to the other two repair stores.

Maynard Devendra, Store Manager, provided excellent customer service during my recent visit. He assisted me with the purchased of my new iPhone, explained specific phone features, transferred contact list, and applied screen protector. I highly recommend you visit this store.

Had a charging problem with my Evo 4G. I took my phone to another shop where they informed me the problem was due to negligence on my part and that I would have to pay the deductible through Asurian to get my phone replaced.
I left that store and arrived here where the technician correctly identified the problem and ordered me a next day replacement.
Thanks for quickly and accurately assessing my problem and getting me back up and running!

this place is the worst! seriously, i was told to go to a store on harbor in anaheim, just to be re-​routed by an airhead to this store… oscar seemed to be helpful at first, but turned out not to be after all, then all the other employees who work there dont know anything about what oscar told me and says what he said doenst make sense /​exist. to make matters worse this is my boss’s phone that is in the shop ~ dont waste your time here! everyone changes their stories /​nothing adds up, i cannot stand liars!

My last few encounters with a face-​to-​face Sprint Wireless employee was at this location. Came in with a broken phone and they troubleshot the phone in no time.
Great store. The associates there are friendly (Kris and Oscar), the store is always clean. An important aspect is their knowledge of their phones and services and willingness to help. Great job.
Lucian

went in to get a system update. after waiting in front of a two way mirror for about 10 mins, guys comes out and says they have not had the ability to update software for months. LOW GRADE/​CHEAP. Think he blew me off.
unprofessional!

Welcome to Shadyville
This place just oozed slime and shady. Sprint said this was the nearest repair center near me and sent me over there. There was only one guy working and after listening to him talk to another customer, I could peg him for the ultra sleazy used car salesman type.
I asked him so basic questions about a phone repair. Fortunately, I do my research with these types of situations, and everything this guy told me contradicted everything I knew of Sprint’s repair policies. After listening to this guy, I started listening to my gut. I did the right and proper thing and told him he was full of shit and left. I ended up going to the Sprint repair store on Tustin and Meats– a much more professional and legit type of operation.
Avoid this place at all costs… unless of course you want a shitty experience.