iCracked Professional iPhone, iPod and iPad Repair

Went in today without an appointment and they took great care of me. They finished fixing my phone very fast and gave me a free case with my fixed screen! Very happy with the results. The people are very kind and know exactly what they are doing. Thank you again!

Didn’t end up needing service but I was treated well and served quickly. Thanks for your help with my iPad today.

I had no Unilocal as my phone’s screen was completely shot, changing colors and constantly freezing. My boyfriend searched Unilocal for me and found this place. It’s inside the postal store. $ 75 to replace my iPhone 5 screen and digitizer with a lifetime warranty and a free phone case! I’m sure it’s the same price for iPhone 6’s. I went to UBreakIFix before, but they didn’t have the black screen. Even so, it was the same price as the 6’s there, with only a 90-​day warranty. I highly recommend Cassandra at iCracked! As a bonus, it only took 15 minutes and she fixed my unglued Home button. Thank you so much!

Amazing. amazing. amazing.
Thank you so much Cassie. I was in and out in under 30 minutes. Phone is working like a dream. I am so happy with my service and the product.
Tips before you visit:
Please call to make an appointment (if you can). My phone was not working and didn’t think to try skype before I went over. Luckily she was not too busy and was able assist me right away.
Please also realize– they are not some cheap glass replacement company. They are replacing the screen on your phone (at least in my case). You will have to pay for quality. Not talking about the value of the phone, but don’t expect to pay $ 60 for your iPhone 6S Plus. Just not going to happen.
I paid:
$ 109 for screen replacement iPhone 6
$ 25 new case
+ tax
Thank you again Cassie. You were the best!

too good. 5 minutes. i got a coffee at starbucks and it was done. go here, do not go to ubreakifix

Although I only got a tempered glass screen on my phone, I witnessed some of the employees working with another customer. He came in after they had done another repair several months earlier claiming his screen didn’t work because it broke from his keys. Although they could have easily dismissed him and say his repair was not under their warrranty (their warranty states that it must be the parts itself and not damaged by the user) they tried to do everything within their power to make sure he was happy in the end. The employees that were there were very knowledgeable about phones in general and could identify the problems beyond a broken screen just from a glance. They expressed understanding at the customer’s frustration and patience (even though he was being a bit difficult). They presented multiple options to him to make sure he got the best deal, even if they lost money for it. One employee even knew the policies of the phone companies when it comes to their warranties and insurance.
She even offered to replace the screen on his phone temporarily to see if it was either just the screen that wasn’t working or a motherboard problem. If it was the latter, he could bring the screen back and she would refund him all of his money.
The employees are not out to steal your money here. They are genuinely looking to make you happy and are not just focused on the current sale; they want long term business. They want each customer to walk away feeling like they got the most out of their money, even if it is at their expense.

My husband and I went to see AJ to get my husbands iPhone 6s fixed and I cannot say enough about the incredible service we received. AJ and his team were professional, courteous and worked quickly to fix a cracked screen and put on the tempered glass protector. We highly recommend AJ and his team of iCracked Professionals and will be sure to use them in the future!

Wow. They were so friendly, so efficient, and so good! The prices were better than their competitors as well. Thoroughly happy and walked away feeling better about the world and the people in it. :)?

I cannot say enough great things about AJ Smith and his team! I have been in this store more times than I can count to get my cell phone screens fixed. They are always so quick, very friendly, and professional. And each time I have always had phenomenal service. AJ and his employees are all very knowledgeable about different products and always been very competitive with pricing, so you know your in good hands.
In my last visit to see AJ, he put a tempered glass screen protector on and it changed my life! I’m a bit clutzy and drop my phone quite a bit, and ever since I put this tempered glass on my phone I have had no issues. A huge thank you to AJ!
I would highly recommend everyone going to Icracked. You will not be sorry.

Extremely quick service, iPhone looked brand new when they were finished. I was extremely pleased with the price, quickness, and service provided. Highly recommend to anyone in need of phone repair.

I went back for a broken screen (I am a master at dropping things) and AJ’s crew replaced it and recommended a screen protector which they put on perfectly and saved me from another broken screen less than a month later. The screen protector cracked but saved the phone screen. I had the protector replaced again by iCracked and I can’t say enough about their great service.

Great place! I had my iPhone 6 repaired — perfect. Very knowledgable, professional, and helpful staff. Quick turnaround on the repair. Highly recommend!

My boyfriend got his iPhone 6 repaired here multiple times and was always pleased with the service he received. Cassandra is awesome!!!

I highly recommend this place if you are looking for the best quality and great service. The first time my screen cracked (iPhone 6) I went to this place at the Main Place mall and wasn’t happy with their service or quality for a number of reasons. I found Icracked on Unilocal and saw nothing but positive reviews and they have a 5 star rating. I was helped by Cassandra at Icracked and she made me feel really comfortable with their product and experience. She showed me the replacement parts which the place at the mall didn’t and shared a lot of good information about their product which the place at the mall didn’t. I will never go anywhere else to fix my iPhone products and will recommend my friends and family to this place every time. Thank you Icracked.

Fantastic experience! Cassandra is an absolute asset for this location… personable and capable and FAST! She fixed my screen and applied a tempered glass shield in about 45 minutes! I highly recommend iCracked on Main!

This place was amazing! Fixed my cracked phone in 15 minutes. Friendly, fast and very knowledgable!!! I would definitely go back (but hope I never have a cracked screen again).
Note: they are located in 24 hour photo shop next to the former Fresh and Easy. Was a bit hard to find.

Lauren was the tech who helped me. Came in with a cracked screen on my iphone 6 and it was done in 30mins. I caught her at a great time because when I left, she had 5 people with broken screens come in! So far, so good with the iphone. Lauren said they use OEM parts. Actually, if looks and feels brand new! LOL. She did an amazing job fixing my phone. If I were to crack the screen again (praying it will not happen), this is where I would definitely go again. THANKS LAUREN!

Great shop and very helpful. I had the glass replaced on my iPhone 6 Plus two weeks ago and it didn’t work correctly. I called and let them know and they told me to bring it back and turns out the glass had a manufacturers defect and no hassles — they replaced it on the spot and it works good as new without the hassle of the Apple Store which is far worse than the post office.
i recommend to everyone!

First time using iCracked. Couldn’t be happier with the service and quality control. I came to them with a problem they never had before, the touch feature of my screen not working, but also not cracked. Weird. They cautioned me that a simple screen replacement might not fix my problem, but they would work with me to get it right. When I returned to pickup my phone, they were performing their quality control check and found the replacement screen was defective. As they apologized for the inconvenience and expedited the replacement, I talked with the owner (AJ?) and he engaged my kids a bit. A short time later, my phone was up and running. My kids had hardly noticed the time we spent in a store.
Found them on Facebook. «Anaheim Hills Buzz» members get a free glass cover for the screen.
iCracked should rent the commercial space next to them, make wall of glass and charge executives of Fortune 500 companies to watch and learn about customer service.
Service companies pay attention: This is how it should be.

Icracked saved me again. Another broken teenager’s iPhone screen fixed by sweet Lauren in a timely, reasonably priced manner.
You guys rock!
I should buy into your company since I frequent your establishment so much, and I trust you guys.

Unfortunately, I needed to use their service today as I dropped my phone and shattered the glass. They were really nice and quick. I would definitely recommend this place. I paid $ 124 (no tax because I mentioned «The Buzz») for a replacement glass for my iPhone 6, tempered glass shield, and also received a free rubber case. The replacement glass by itself was $ 109.
The shopping center has a Starbucks so that made it a little easier to kill time while the phone was getting fixed. The place is a little tricky to find… they are in the same unit as the Post Office/​B & J photo (suite L), just right of a nail salon.

The little lady (sorry, I didn’t get your name!) who helped me was so amazing, fast and told me about another problem that I had with my phone, emphasizing that it’s not a big deal, demonstrating honesty. Honesty is my #1! Quick service, and I left with a free phone case. Cool, huh? Hopefully I won’t be back, but if I find myself with a cracked screen again, I will definitely be back here!
I paid $ 109. I didn’t see anyone post prices and I think that’s very helpful to know while searching Unilocal.Thanks Icracked!

Beware with handing them your personal information. One of the technicians messed up on my IPhone screen repair and gave me a cheap screen with dead pixels which they couldn’t even spot till I mentioned it and gave them a 3 star review. Somehow the store management got a hold of my personal number and gave me a call and even multiple texts and basically pleaded to do anything that they can to fix my phone and even offered to come to my location and fix it. I appreciate it and all but am still baffled at the idea of them using my personal number to their advantage.
Ethical? I ask the same and am concerned that they do this to all their customers who leave any feedbacks lower than a 5 star. It is really skeptical that a company with 350+ reviews has a 5 star review but I see why. They will do literally anything to get that 5 star review from you. Also do not expect your repaired screen to be the same as the original IPhone screen.

Yay for a beautiful fixed screen done by such nice workers!
Hands down, they’re awesome at their job. They replaced my broken screen/​LCD for my iPhone 6 for only $ 109. I’ve encountered other places that fix it for $ 130 and up which is no bueno (it shows you other places are probably ripping you off).
I got it fixed on Sunday but noticed discoloration a few hours after getting it done. Yet it’s no problem since their screens do come with warranty to fix any defects!
The only hiccup I encountered was that when I called in on Monday (MLK Day), I was told to come on in (without an appointment). When we came in, however, there were 4 phones being done and Lauren was swamped! Because we couldn’t wait too long to get it fixed (I had work in an hour), we had to leave and I decided to come in the day after. Again, not a problem and totally no one’s fault since it was unprecedented that so many people would come in that day!
I think they do a great job, they’re honest, and I love that their product comes with a lifetime warranty. I will recommend others to come get their phones fixed here if they ever need to.
BTW– if you have a hard time looking for their storefront, it’s located within the 1 Hour Photo, in between Ann’s Nails and a Dental Office. It’s in same plaza where Fresh & Easy used to be located in.