G By Guess

Worst customer service ever !!! When someone calls for an item check and you reject them cause you’re physically busy, you just lost a sale there my dear. Yup, thanks to Victoria for saying that, you could of at least put me on hold since you suggest me to call back in 5 minutes.

Worst customer service ever! Alma Or Savanna I think is her name is so rude and to everyone! There was a gentleman waiting for an item off a mannequin and she told him she didn’t know how to do it so it would be awhile. Then of course I needed something off a mannequin and has asked her. At the same time I asked her I realized it came in black. I grabbed it for myself in the other color while she proceeded to tell me the jacket probably wouldn’t fit because it ran small. Didn’t come to see how the other one fit. Guess what? The small fit! Then I was waiting for awhile for someone to become available. Need more staffing. Finally I gave up and walked out but not before I heard be rude to one more customer. If she wants to work in retail she should probably work in the stock room.

So dissapointed and embarrassed with my visit today as I had made my purchase and I was walking out the alarm when off. Apparently, the cashier forgot to remove the alarm tag another who who was standing by the door yelled excuse my do you mind if we check your bag? I was offended by her question. I am no thief theN she noticed the mistake and laughed along with the cashier as they were talking apparently it was the second time they’ve done that today. Terrible service never coming to the specific store again

A very husband friendly store. Comfy couch at the dressing area and complimentary retro arcade game machine in the middle of the store. Great store!

WORST CUSTOMER SERVICE EVER! NOT TO MENTION! ONE OF THE ASSOCIATES HER NAME IS SAVANNA PUSHED ME BECAUSE SHE WAS IN A HURRY. SHE DIDNT EVEN APOLOGIZE. SO UNPROFESSIONAL! SAVANNA IS THE WORST! SHE IS PLAIN RUDE!
I’ve been here twice and both times I’ve had the same experience –_​_​– some of the girls act like they’re better than everyone else.
I don’t like being followed around and I get they use their radio to communicate but there is no need for them to look at you and whisper something into the radio for another co worker to keep an eye on you. I even fixed their clothes unlike other messy people who unfold clothes and leave them.
Never shopping here again!

They finally remodeled the place. Prior to the renovation, the store was dark and similar to how abercrombie is. This has changed since the fix as they added a ton of lighting so now I can fully appreciate their watch collection. So shiny and bright (I’m talking about the watches now). Probably would only come back to buy their watches for gifts as their clothing does not appeal to my fashion sense. 50 stars for their staff though. They seem on point, positive and fully of energy. They are extremely, extremely helpful. Great training or hiring or whatevers y’all do over there Guess.

The employees are extremely rude

Two stars for the clothes and… that’s it… I really do love the styles in this store but the sales associates that work there are too pushy. For me, shopping is a one person experience. I don’t need someone following me around asking me how I’m doing and if I need any help. If I tell you I’m fine and that I’m just looking, let me shop in peace.
I also don’t like that the prices are so high but, it is a Guess store so… just something you have to deal with.

Let me just start off with, I have not shopped at G by Guess, or Guess since 2005. I just happened to pass by today since I was in the Orange Outlet and just walked in with my bf to check things out since he shops here.
I was really, and I meant really blown away by the level of customer service. I am not a fan of anything here, but I happened to saw some cute skinny dark blue jeans on a sale rack for $ 29 and I couldn’t help myself but to flip through the rack. I surprisingly found something in my size (can I say, meant to be?) and I got super excited to try them on. I was debating whether I should try another size and was too shy to ask for help. As my bf was heading towards me to help, Natalia (I think was her name) quickly came to my attention and immediately asked me what I needed. She examined it on me and asked a few questions, and offered to grab the next size down for me. She knew it was a sale item so she politely let me know that there might not be anymore, but she’d check for me anyway.
What a sweetheart because the pair she grabbed for me was the one I ended up purchasing. I felt really appreciated through this whole experience and was happy with it.
I think Guess overall is very overpriced and their stuff isn’t very unique or to my liking. But the denim actually fit very nicely so I do recommend to check them out. Regular retail is only $ 49.

The selection here is hit or miss. I either love what I see or I’m not impressed, but the staff is always friendly and their customer service policies are right on. The store is always clean.
Tip: become a free PULSE member and you get texts/​emails letting you know when you can get 30%!

Let me start by saying my fave brand is Guess. I love the G by Guess store at the block of Orange! the staff is friendly and helpful. I just recently bought a pair of G by Guess jeans and I love them! super cute and they fit great. I highly recommend you check out this store if you go to the Block of Orange.
^_​^

So I come in here periodically to see what kind of treasures they may have and usually am not too impressed but at the very least, they have a lot of selection to browse through. I am actually a fan of the men’s line here but price-​wise it’s usually a bit over-​priced.
I purchased a jacket a couple of weeks ago and I went in to return it because I felt the fit wasn’t that great and for the price I paid, wanted it to be near-​perfect. When I brought it in, the rep seemed a little hesitant to give me a refund even though I had all the tags, receipt and was within the return window. He kept trying to get me to look around for another item and I had to tell him repeatedly that I just needed a refund because I purchased a different jacket already and I was in a rush to meet someone for an appointment.
He asked me for a bunch of personal information (name, address, phone, etc…) only to sign me up for a stupid rewards card thing and then finally made the return.
I decided against raising an issue as I’m sure retail sales are not that great and I’m sure their training entails trying to get customers to do exchanges over refunds, but I will not be back to this store. I’d rather not waste time and money on their mediocre line at high prices while not receiving better customer service.
If you like their clothing or accessories, just make sure you want to keep them. Otherwise you’ll be stuck in the store for 15 minutes just trying to make a return.