Everything Cellular

Worst place to buy phone accessories. I bought a glass screen protector for my Galaxy S6. The man over there recommended one and said it’s made in Japan and can never be scratched and he used his screw driver to test that in front of us to prove that and for a while it seemed to be great but the next day in the morning all the scratches were very clear and when I went back to return it he was soo rude saying that the shop’s policy is that the products are non refundable and he kept arguing saying that my earnings is the reason for these scratches. After that long argue and rude deal he exchanged it by another one. But I will never recommend this place to anyone.

I don’t know why this place has low reviews if this place is a miracle worker!
I seriously thought that my phone was done for, but they were able to fix my phone even though my carrier said that it wouldn’t work anymore. The pricing isn’t bad in my opinion either. The customer service is also very nice and friendly. I recommend that you come here to try it out. I will definitely come here for future accidents.

This place is the biggest ripoff ever. They sell products that don’t work and then won’t refund, repair. or replace the item. We bought a SIM card and cell plan and the SIM card did not work tried to get another SIM card they would not replace it and would not cancel the cell program. They pointed to a sign that stated all sales are final. REALLY!!!

No star rating!!!
Cheap products and they won’t tell you at time of purchase that all sales are final. Don’t buy here. For the price you pay go to apple or any other large corporation to get full service.

I WISH I COULD GIVE THIS REVIEW ZERO STARS.
This is the WORST store to get anything fixed. I’m very well at maintaining my composure, but the service is SO BAD that I actually blew up at them and cussed them out.
–I have NEVER acted this way before coming here.
My little brother cracked his iPhone screen and needed it fixed. They said no problem, it’ll be done in 20 minutes, so stick around. We end up waiting a good four hours. They didn’t check their inventory before removing the cracked screen, and realized they didn’t have any of the same colors as his phone AFTER he had absolutely no screen. They made us come back the next 3 days everyday for absolutely no reason. Each time was a different excuse «yea we’ll have it done in an hour», «yea it’s ready» just to get there and hear «it was the wrong size, we don’t have any in this phone’s size. we’ll have the shipment in tomorrow.» and we would drive each time about 25 minutes there and back for a new excuse. My brother needed his phone because he wrote his homework in the notes section while at school one day, so he had to do it all over again. This company never did anything to fix it. And if I was not there bugging the sh*7 out of them, cussing them out, threatening to sue them, they would have taken much MUCH longer and not given us the phone back. They didn’t even offer a free phone case or charger or discount for ALL the time and money we spent driving and waiting on them. Overall, I REALLY wish the Block would kick them out for terrible customer service and replace them with a new company under different management. I’d love it if whoever is in charge of renting the space would see all these Unilocal reviews. They don’t deserve the traffic the Block gives them. My brother and I want to stand outside their store holding signs against them. -.- DON’T GO NEAR THEM WITH A 10 FT POLE.

This store is a f**king joke. I wish I would of looked up Unilocal reviews before coming here. Here’s my 2 cent.
I brought in my iPhone 6 Plus to get a screen protector. They got this advertisement going on about this «fiberglass» protector where it will not scratch or crack. I paid $ 30 for this protector, though the size is a bit smaller than the screen itself, I didn’t complain thinking since the phone is still new, can’t be perfect, at least not yet.
2 weeks into it, one of the corner started lifting, as if it had lost the stickiness due to whatever reason, (first time happening to me btw, and I’ve used screen protectors on all my previous phones) so lint and such got underneath. I called and told the guy who sold the screen protector to me about the problem. (I knew it was the same dude because of his accent.) He said if I paid full price for the protector ($ 43) it would of came with insurance for the protector? Are you f**king kidding? First of all, I wasn’t aware of this «insurance bullshit». Secondly, who the f**k buys insurance for a screen protector? If anything, it should come with some sort of warranty under a certain period of time. I was like, «So, you are saying because I paid $ 13 less, I’m pretty much screwed? I couldn’t f**king believe he said yeah, there’s nothing he can do because what I paid was the promotion price. Wtf!!! $ 30 for a non-​brand screen protector that comes with no warranty whatsoever is such a ripoff. I kept asking questions about this product before purchasing it, this dude made it sound like its the best screen protector you can get as for now. Claiming his boss (some Korean lady) is super strict on whom can carry this «fiberglass» screen protector. What a bunch of bullshit.
Anyways, save your money and go somewhere else. They are irresponsible and rude. I can’t believe this little shop is still around, I can only imagine how many people they’ve gypped, and how many more are going to get gypped. I regret even walking into this store asking whether they carry the iPhone 6 Plus screen protector. Totally could of invested in one of the lifetime warranty tampered glass protector for just $ 10 more at one of the carriers stores.
Walk away! All they want is your money. Once they have your money, they can careless whether you’re happy with your product or not. Don’t learn the hard way. There’s a reason why the reviews for this store is straight shit.

Sold me a replacement battery… Told me it is new never used although it has scratch marks all over the front. Lied saying the white strip on the top means it has never been used. Go home and it doesn’t charge… Yea… Stupid place needs to be closed down by authorities!

Why, oh, why did I not read these reviews before going to this place and wasting money, time, nerves, patience… They promise and don’t fulfill. They are overpriced. The owner is making her employees lie for her. DO NOT GO to this place for ANYTHING!!!

He’s a rip off! I came in to buy an iPhone 5 cable charger and he charged me $ 20 for it. First of all, I asked him if it was from an Apple and trust me «it looked like he bought it from amazon for $ 1»! The packing was so lame and opened. (1^st red flag, I shouldn’t have bought it)
I even tried to charge my phone in the store and it fit so tight in the charge hub! I even asked the guy who works there, he goes that’s how it supposed to be.
I looked at him and said I had my apple one which burnt out but it didn’t fit this way.
Next question, I asked him about the return policy, he goes 30 days!
So I go home, charge my phone but I start getting this message that my phone doesn’t support the accessory.
I come back (today) so I can return it. The guy goes I don’t remember saying about the return policy and we do NOT DO RETURN BUT EXCHANGE! than I had no option to exchange. He goes you can buy cases, and trust me he was just making up numbers in the air!
I have always bought my cases from Speck and they cost me like $ 35 but the one he has in the store are like $ 40!!!
Are you serious! Again the packing was open and they all looked so bad quality and bought it from amazon! I ended up picking the cassette looking case which on amazon is for $ 1
My advise this store should be CLOSE BY NOW! I wish I can complaint to consumer court or some higher authorities ! The way they are running this store is pathetic and illegal in many ways. DO NOT GO THERE ! Just go to the BEST BUY which is down the street where you can exchange or return things.

The worst place to take your f#ckin phone this dude by the name of mark an employee there is a b! tch he gives you different prices for both the accessories and unlocking the phone so if you wanna get duped come to this place and just hand them your hard earned money.

This place is lucky to even receive one star if I could give it a negative star I would. I knew someone who use to work here and she said it was the worst place ever. All of the employees are trained to lie to customers so they can take your money. The products are super cheap and the prices are ridiculous. The owner, Helen, is a filthy liar and will say anything to try and get your money. She’ll say she can fix the phone within 2 – 3 days but often time it would take several weeks or in some extreme cases, several months. Save yourself the trouble and DO NOT come to this place.

Everything cellular is the worst place to bring your phone. I was a former employee there and the business manners was terrible. Helen the owner, did not care for the customer but only for their money. Do yourself a big favor and stay clear of this spot! Someone please do something about this business. She pays all of her employee straight cash with no tax. She is also ripping everyone off with her prices. Unlocking online the same method she uses only cosy about 20 – 30 dollars. She charges 100+ and in some cases if the unlocking doesn’t work there is a no refund policy of her. I have try to reason with her on so many levels and now I am force to put this review for the public. Bring your broken phone or unlocking somewhere else and receive better customer service.

The service for us was perfect. Walked in, asked for phone cases and was immediately pointed towards the right area. The nice gentlemen, I believe Phil??, was very helpful and quick. He even did our screen protectors perfectly, without any bubbles. Quick, easy out the door!

This place needs to go out of business. They sold me a defective charger. Took it home and it doesn’t even work.
So I went back to return it. The first guy I spoke to was nice enough and gave me an exchange for a new charger. I tried it out in the store and it worked. So great. Took it home and it only worked 2 more times before it stopped charging again! This time I was mad, so I went back to the store and asked for a full refund. This second guy said, «well you’re lucky we even let you exchange it because that’s not our policy.» ARE YOU KIDDING? So you can just sell defective items to customers and rip them off? What an ass! So I went home with a broken charger…
Never buy your electronics here!

OMG! I wish I read the reviews before I shopped there!!!
I was just «browsing» at the mall and have been looking for a new phone cover. The guy took the cover out of the package himself and put it on my phone and it «looked» fine. $ 27 later (thank god that’s all I’m out) I left. Then I was sitting down at a restaurant and took a look at my new cover and it’s a piece of S&$T…
The rubber is super cheap and the plastic case is super cheap. It’s a really bad, really cheap copy of a phone case that absolutely will not protect my phone.
Normally I would return it but wouldn’t you know that on the receipt says «All sales final». So, in the trash it went.
Run far away from this place!!!

Unilocal should offer a NEGATIVE star selection. Do not shop at this retailer. They are rude, will misquote you service times and there is no concern for customer service. I wish I would have read the Unilocal reviews before shopping here! Spread the word and keep this business from trapping honest and hardworking consumers! Please report them to the BBB!
Thank you.
They also have a second location at the West Covina Mall that also should not be used for services or products!

Just realized I have to update this review. Previously they were very knowledgeable and reliable. However, I have found out that this place has changed significantly. Ownership apparently changed around August 2011, and they dont have any idea what they are doing anymore. Definitely look elsewhere.

This place doesn’t even deserve one star.
I wish I wasn’t impatient and read the Unilocal reviews prior to coming to this place. After checking with Tmobile about my broken charging port, I discovered my only option to fix the port was to go to an outside vendor. The Tmobile in Santa Ana referred me to Everything Cellular at The Outlets of Orange, aka The Block.
I went to Everything Cellular on a Monday and paid $ 20 for a down payment for a projected $ 55 service. This was not the fee that was initially told to me, as mentioned by the Tmobile representative per conversation by phone. I shrugged off the extra $ 5 fee, and left my phone in the hands of the employees at Everything Cellular. He told me it would be ready in about 2 – 3 days and that a technician picks up the phone for repairs, and brings it back when its ready.
I want to stress how they could not be anymore WRONG with the information they present. I understand that things can busy, and underestimations on the service may be relayed. However, after several calls for a status on my phone, I received nothing but «we’ll call you when it’s ready» and «the phone is not here.» It got to the point in which I asked for the technician’s number 3 days later so I could personally check on the status. The technician told me that basically the damage on my phone’s charging port could not be fixed. The pins were too messed up. Really, it took you THREE days to tell me this? I politely thanked him for his attempt, and asked him whether or not I would get my $ 20 down payment back. To this, he told me «yes» and also, mentioned that the phone would be back in the store the next day, Friday. This, was infact, not true, because I called on Friday, and it was not there.
Fed up, I went to the business on Saturday after calling to check my phone’s whereabouts. The employee who answered said it wasn’t there, so I was just compelled to go in person and get questions answered. It turns out, the phone WAS there all along! Who knows if it was there Friday, but whatever. I got my phone back, but I DIDN’T get my down payment back, which turns out, is not refundable. This was not explicitly stated when I surrendered my phone.
To cut this extremely long review short (er…than it could be) I feel foolish I even trusted these people with my phone. The customer service is definitely lacking among the employees and the timeframe of events is pathetic. Do me a favor and do not come here to get your phone fixed. I wouldn’t write such a long review if I didn’t feel so compelled to save others’ from this distress.

Dropped my EVO 4G off to have the USB port repaired. Took them a few days and it worked for about half a day. No big deal and understandable. Took it back and they said they would try to repair it again. After the 2^nd repair it work for about a day.
They have a 30 day guarantee on repairs and a money back guarantee if they can’t fix it. So after giving them 2 chances to fix my phone and them failing each time I asked for my $ 50 dollars back. Helen, the owner, refused to refund my money. Finally she said she would refund my money back only if I left the phone for a few more days so they could remove my USB charging port from the phone and then give it back to me with a missing USB port.
I will never do business here again. Research some reviews of the place and you will see other similar experiences. I should have researched the place before doing business here.

I left my Nexus One phone with Hy at Everything Cellular on Friday September 2^nd 2011 and he was very knowledgeable and professional. My credit card was charged the $ 90 fee to replace the screen and he said it would be 2 – 3 days. The phone cost almost $ 500.
On Wednesday September 7^th they did not answer the phone on 2 separate calls. On Thursday they did not answer (714 939‑9100) on 3 attempts placed between 1pm — 2pm. I called the West Covina location and a very polite man named Victor told me he has been getting many calls that no one is answering the phone at the Orange location and that the owner (Helen) has been called. He also told me that «everyone quit last week». He would not give me Helen’s phone number so here I am.
I mentioned to Victor that I may go to the Orange location for my phone and he asked me to have them check to see if the phone is working. Stay tuned.