Toys R Us

I really like this Toys R Us because it’s usually pretty well stocked even during the holidays.
It can be messy at times, but honestly that’s just because kids come in here and act like kids which is why this place is here. I like bringing my daughter here to look around and get an idea for what she might be interested in for her birthday or Christmas.
You don’t have to buy anything but if your child is insistent then it’s easy to convince them that all they want is one of the cheaper toys or candies that are towards the front that are pretty small and basically only there for that purpose.
The staff is very nice here and are very helpful when directing you to what you’re looking for or showing you where it is.
The restrooms are always clean when I use them, which is a big deal because in a place like this they can go overlooked and end up a huge mess.

Toys «R» Us has to be one of your favorite stores when you have kids. The toy and video game selection is great, sometimes the customer service is not up to par. But their sales, coupons or reward programs really help to save some money.

I walk up to someone in a toys r us shirt she refers me to the guy with the toys r us shirt with slacks on, he runs away. I can’t get any help

I have never liked this store until recently. Management must be doing a great job of late. The store is well stocked and clean. The staff actually offers help. I had some of the greatest customer service from Nancy. She really made the experience a pleasant one.

My wife and I went into this location to make a purchase. After the woman at customer service couldn’t find our account number for our purchase she became very frustrated and then called another person over. This was a man named Paul who was the store manager. He was there for like 1 min and just looked at me and said well she can’t find it so there is nothing we can do. This man did absolutely nothing to help and then just walked away… then the woman helping at customer service did the same… leaving me to look like an idiot. My wife had over $ 400.00 of items in our basket we were going to buy for my daughters birthday, but I told her to leave it there. There is no way I would purchase from Toys R Us again. This is why large big box retailers are losing business… customer service does not exist anymore. Shame on you Paul… as a store manager you should do all you can to help customers in front of you. Just shrugging your shoulders and walking away is never the answer.

I came to exchange a mini electric scooter since the first one I bought had been used and returned. The person that helped me was «Top» (I believe it’s short for his full name). I spoke with him on the phone earlier, he found my item and held it for me. When I got to the store, my item was brought to customer service. I was allowed to inspect the box, he even offered to let me open it. When I was satisfied, he did an even exchange and then he carried the item to my car. It had to be 150 – 200 lbs. I was in and out in about 15 minutes. He went above and beyond!

I came early and it was empty. It was clean and stocked and organized. I didn’t require any assistance but someone did ask me if I needed help which was nice. This place is large and I found what I was looking for pretty easily. There’s also some baby care things but not a lot because there’s a babies r us next door. Would come back mostly because there isn’t another toy store in the area.

I live in Riverside came to this toys R us because they had an item in stock that was sold out at the other locations near my house. This toys R us was clean and organized compare to other stores. I had very good customer service.

If I could give One star, I would. Horrible! I witnessed the manager SANDRA completely humiliate and belittle a customer. She was SO RUDE and impatient. She talked to this woman as if she was a child. The woman even addressed her tone, body language, and over all rudeness in a non-​adversarial way, and she snapped with «this is just how I am, I talk to everyone like this» um… Okay why the heck do you work in customer service then, and how the heck did she get a managerial position?! She was gross, I left my full cart enraged. I was about to address the manager but was SO MAD and had my children with me. Instead I consoled the woman in the parking lot, who was very distraught. I’m not doing business at that location anymore, and will ask friends and family to follow suit.

This is the worse Toys r us ever. every other Toys r us is a bit better.
The service is terrible here. They never stock the store. (or at least when I go they don’t)
One or Two employees are ok but most others are not helpful at all… And they don’t even bother to help just a little. And the manager is rude and doesn’t even bother to help you. I guess my and peoples Money. means nothing to this store. Try any Toys r us but this location.

Called multiple times for confirmation of availability of an item and this location DID NOT PICK UP, at all!
When visiting this actual store, toys were put messily and misplaced items were everywhere. We were looking for amiibos — and they admitted that they have many miscounts.
Although it was not their fault, the female employees treated us badly and with a rude tone. AVOID THIS TOYS R US! Horrible customer service!

Horrible customer service! As we walked in tonight for one return, the lady at the customer service said they were not doing any returns tonight as it was black Friday and said sorry come back tomorrow. Eventhough there was many employees standing around doing nothing. There was not even a line for check out. We called Upland location and they said their customer service was open and to come up and do our return there. I tried to call the manager back at this location only to be on hold for 35 mins and finally hung up. I will never return to this location again!

I wish I could put a — star! Worst experience ever. I left the store so pissed and disappointed. I purchased a bike for my son on his bday on 9−9−14. I was told to come the next day anytime after 5pm to pick up the bike, since they were assembling it. Anyways, I arrive at the store and hand an associate my ticket for pickup. She calls out for the bike and doesn’t tell me anything. I’m waiting for about 15 minutes before another associate comes out with a bike, which wasn’t the bike I paid for. He looks surprised and apologizes and leaves. Then in about 5 minutes the girl who originally helps me advises me that my bike is not ready if I could come back later, they’ll call me. Furious at this point I told them no why didn’t anyone have the courtesy to call me and let me know. She apologizes and they offer me «$ 15 off» for gas or my money back. I asked for my money back to only have to return to the store within 5 minutes because they didn’t refund my complete purchase!!! I will never be going back there! Thanks for ruining my sons bday gift!

Second disappointing purchase! It’s clear that the associates do not check items that are returned because they put them back on the floor for a customer to purchase!!! We bought a snoopy sno-​cone machine that was USED and missing everything but the machine! The time before it was an easy bake oven that was in the same condition! The store must have some policy of damaging out a used item, instead they prove their lack of customer service etiquette. This may help in bringing customers back! Last time we shop in this location.

Worst customer services ever!!! It take them forever for cashier. Look like nobody care!!!

Beyond pissed! just got out this dumb ass store for in store pick up got to say worst customer service ever!!! This store doesnt even deserve a star!!! My pick up was at toys r us and rudely send me to babies r us wat the hell!

They get a one star because of the staff. The cashier wouldn’t even offer to help me lift and turn a huge and awkward shaped water table box just so HE could scan the bar code on it. It’s also messy. Feels more like a warehouse than the other Toys R Us stores I’ve been to.

One star for locking the doors 5 minutes before the posted closing time. Looks like Super Target is getting the 100.00 bucks tonight.

Here is my comment I sent to corporate.
I went to your Ontario, CA store today. Armed with my coupons and exciting sales. When I walked in the door, I was amazed to see the disaster I was walking into. Associates were everywhere but apparently it was not a priority to clean the mess. I saw an older grey haired gentleman and asked him if I was able to use my 25 percent off coupon combined with the sale. He rudely responded, the sale is over.
I was shocked and didn’t realize it was already 3 PM. I decided to take my time and walk the store to gather all my items.
One of the reasons I came to the store was to purchase my daughter a kitchen. It was a large oversized box and saw I the older gentleman again and asked for help. He rudely responded to bring it to the front someone would help.
Wow!!! A frustrated as I was, I had coupons and still believed that the rudeness even though inexcusable was worth the deal.
My husband had a brilliant idea to place the items on layway so we didn’t have to store everything at home.
As we were at the checkout, I asked if the checker if the grey haired gentleman was the manager because he was an A$$! She said yes he was and they get many complaints about him. Really? The public continues to complain about a manager and corporate does nothing. That is insane!
The checker started processing my layaway when I realized it was 3:20 PM. I was astonished. The sale ended 20 minutes ago but when I first arrived the manager stated the sale was over!!! I had been in the store for over an hour gathering all my items.
The checker then informed me she wasn’t sure if I could put the kitchen on layaway. She asked another checker and she was also confused. I told her forget it, I would purchase it all right now. I didn’t plan on ever returning to the store.
Once the checker completed ringing up all my items, I got out my coupons. Frustrated again, she informed me my one coupon that was texted to me today was expired. Huh? How do you sent a coupon to someone and it’s already expired?
At this point, I should have left but paid for my items and left the store. I honestly can say my shopping experience is the WORST I could have imagined.
Ready to contact corporate, I had to go thru a series of questions on your website before I could get this screen to submit my comments. Really? Does your company need to make it that difficult. In addition, I was shocked that it takes you 3 to 5 days to respond. Now if that is not another reason for me to return to your store, I’m not sure what is.
I will be returning all my purchases tomorrow!!! Your company does not deserve one penny of my income.
I do not expect a response but if you do, please do not send me any coupons to return to your store. Keep them! Invest in better managment and training for your associates. Create an atmosphere for your customer that is warm and welcoming. And lastly create a marketing plan that does NOT send coupons that are expired to your customers via text!

When I’m around Ontario Mills with the boys and they are looking for Lego Ninjago and Angry Birds plush toys, we stop by at this Toys R Us. This is a big sized store with clean aisles and has plenty of toys. My kids like this store but are not thrilled with the layout because it doesn’t match the layout of other Toys R Us stores we are familiar with. Not a problem, we get to walk around and have a good time together.
Stop by this store if you are in the area and need some toys for your special little ones.