Babies R US

Walking into this place will make you want to get your tubes tied. Out of control children everywhere. And the kids ripping into toys and stuff and no staff to help clean up.
Good selection of baby clothes and supplies though!

I’m a frequent Babies R Us shopper and have invested thousands of dollars in this store. I do not appreciate when I buy product and it is obviously USED! I do not go to a store to pay regular price for USED product. This has happened twice to me.
First time, I received a Chico’s baby carrier as a gift that was on my registry. The plastic bag that the product comes in was open and there was a piece missing. I took it back and received store credit… fine.
Second time, I purchased a Baby Einstein jumper for my now born daughter. I was excited to put it together only to find plastic bags were empty, pieces were everywhere, the toys were dirty, and there were no instructions in the box! Again, I had to waste time out of my day, time I could have been spending with my daughter, to go return this product and receive a new BRAND NEW one. They also gave me a 25% off coupon. But I was not satisfied with how the situation was handled.
I tried getting in contact with corporate I was soooo livid and I still am. Unfortunately, they do not have any email or numbers to get in contact with corporate.
Corporate.if you read this, please send me contact info.

They have everything you need and more all staff are very helpful. Love their reward program.

When we arrived at the location, My wife and I asked for assistance from the cashiers after not finding all of our registry items. The first time we asked with no customers checking out and three associates talking, they merely waved their hands and gave general directions like last aisle back there. When we couldn’t find the item, we asked the closest associate «Kim» whom dropped her stocking duties to help us. This same service for the next list of item was followed by the same wave by the associates at the cash registered, and Kim again saved the day. Love the store, associate Kim was awesome, but most of the associates failed to provide good or satisfactory service.

This is the worst location, worst customer service I have ever experienced. I am 39 weeks pregnant, they kept me waiting in line for 30 mins in order to honor a 10% discount! Something that the manager could have easily done without keeping me there standing waiting. I ended up leaving and not getting anything! Would much rather go to a store that has customer respect!

I have went to this babies r us for awhile, and tonight I drive about fifteen minutes after a long day to pick up baby food for my little one I get there at 715 and on the door and website it says they close at 8pm, and they lady locks the door looks at me and says we are closed I was like seriously?

This place is huge and very well stocked. I saw racks with plenty sales buy one get one as well as clearance prices. Everything baby and easily divided up in sections for your convenience. They have a nice section of Baby Einstein products which I absolutely love because there are several stages in which to choose from, also surprised to see Osh Kosh is still going strong, always an old school favorite. They are well staffed and everybody was helpful and friendly. Even offering parenting classes for first time moms.

My mom and dad went in yesterday to buy a stroller (birtex). I found it cheaper at target and babies R us was going to match the price from $ 499 to $ 379 not bad at all. then a customer informed me that they had the same stroller on the floor for $ 272 only because if was out of the book and assembled all ready what I liked. It had everything that it would have in the box. Couldn’t pass that up so we took it and then some my dad went crazy buying clothes for the baby. To end the shopping day my dad wanted to open up a credit card but this asian lady was so rude and incompetent she said my dad couldn’t have a credit card because he didn’t have an email so I gave her my email she said NO! you can’t do that and it won’t let me do it. Told her that’s funny because but ok thanks anyway. as we were walking away Kim said I hear everything I can help you out to get you your credit card. so she did Kim was soooo helpful and she took her time explaining everything to my dad being that he’s an older man. Kim had great customer service she made our shopping experience awesome. Thank you so much Kim your the best keep up the great work and putting a smile on your customers! To end this long review can some one PLEASE teach that Asian lady some customer service!!! And teach her how to use a computer as well!

This store is expensive.
We were given $ 200 by family to buy a crib. We couldn’t buy not even 1 crib with that money. The catalog had cribs in that price range, but they were not orderable to the store because the catalog was out of date and wasn’t current. We were very frustrated.
We ended up going to Target instead. That was fine. :)
Their clearances are somewhat good, but the clothes are so expensive. Everything is top price. I don’t come here very much anymore. I’m going to Buy Buy Baby around the block!

This is the nearest location to my home so I always come here since I recently had my son. I have not been disappointed. I did my registry here and the associate was very friendly and helpful, especially since the registry process was so daunting!
I purchased a floor sample stroller and decided after two weeks that I did not want it. I returned it with no hassle. It was one of quickest and easiest returns I’ve ever done. Anywhere!
The sales associates are always friendly and readily available to assist every time I go to shop.
I have no complaints!

Disappointed on the custom service in store, on line & through the call center. I question my baby registry rewards points 3 weeks ago & still have not received an answer as to why they do not match up with the receipts I have. It seems to me like the registry 10% rewards program is a way to get people in the door, then they don’t give you the full 10% & hope you don’t question it.

Selection wise, they have a good amount of inventory and this location is the closest to me but I can tell you there were several times during my pregnancy that I would drive to the chino hills or other nearby locations just to avoid coming here. I had had so many horrible experiences with customer service. Its not always the same person either. I really wish the employees could be more courteous and helpful and not rude. Especially since majority of their customers are new mothers or soon to be mothers who need the friendly service. I have left here at least three time upset and frustrated

A staff member took my phone, said they didn’t have it, 2 – 3 days later my find my I phone app alerts me that my phone has been found and I click for directions to my phone, and guess where it is, at this babies r us !! I called multiple times to see if someone turned it in and no one knew anything about it, then I talked to the manager, told her that my phone has gps and its leading me directly to this store and all of a sudden someone finds my phone In a section of the store that I was never even at !!! Who steals from a pregnant woman !!!

Did a store pickup for a stroller. Quick service and very courteous staff. No problems to report.

Love all the baby clothes here! Everything is so cute but the customer service isn’t great. The cashier was not so friendly but other then that it’s was an okay experience.

This store manager is completely incompetent. I called because an item I purchased at the upland store was missing a part. I was reluctant to buy it because the box was open, but the associate assured me they check the returned items before they put it back on the floor. When I contacted the ontario manager, Justin to explain the situation, he pretty much told me I could call upland to see what they would do for me because it was their mistake. It’s pathetic how untrained these managers are in a service industry. Buyer beware never trust that an open box has been checked, and never expect a Manger at this store to assist you or make a situation right.

The manager is super uptight, rude, and incompetent. She put out expired baby formula, which made my baby niece sick. Who would expect a store manager to mess up so bad? She didn’t even apologize for the mistake or try to fix it. Her customer service skills are non existent.
They put a cap on how many things oh can buy instead of doing their job and ordering more. The store is always dirty, messy, and things never fully stocked. I’ll never go here again.

This place is very disorganized and isn’t stocked very well. I go to this location a lot because it’s so close to me but if it wasn’t for the convenience I probably wouldn’t go to this location. Some of the employees are nice and helpful but the majority of them are not. Things in the store appear to be very chaotic when it comes to things being stocked on the shelves. They seem to be out of stuff all the time. They also have items on shelves that are dirty or damaged and because if the lack of having lots of things in stock this makes it more difficult. I was in there today and I saw five employees randomly strolling the Aisles and walking around and only on register open with a huge line. This is super inconvenient in a children’s store especially if you have them with you. And not to mention when there are plenty of employees in the floor to at least open another register.

I hate this Babies R Us location, for the following reasons:
— My first visit was about 1 ½ years ago, and I came here to buy an infant seat for my unborn baby. I was pregnant, with a toddler in tow, and I asked for assistance to have someone help me load the heavy box into my cart, so I could load it in my car. I waited for more than 20 minutes, with all the sales associate just standing around, looking at me and telling me it would take ‘just a sec’. I ended up doing it myself.
— My second visit was after I gave birth and went there to purchase a double stroller — SAME THING happened! After I paid, the cashier asked me it I needed assistance loading it into a cart and into my car, I accepted the offer, but NO ONE HELPED! I kept waiting and they were NOT busy, with the cashiers all just standing around — so I gave up and just returned the stroller. I was happy to take the business elsewhere.
— TODAY: Went there to shop for clothes. I received a $ 10 off discount coupon to use on a $ 50 minimum clothing, shoes & fashion accessories purchase. I read all the fine print: cannot be used on Babies R Us specialty brands or clearance items — FAIR ENOUGH. I got to the cashier and she told me she couldn’t apply my coupon because I was «$ 3.00» off before taxes, so she sent me back to shop for more items. I figured I would get another shirt, which was more than just the $ 3.00 — the cashier then said she couldn’t apply my coupon since I was then «$ 7.99» off. WTF? — she called her manager and she attempted to ring me up again, she said, «to show me why there really was a $ 8 difference». Another 20 minutes wasted — and she THEN said «oh now it is actually another $ 25 difference because that coupon cannot be applied to bibs». REALLY??? Then it would’ve been nice if the FIRST or SECOND cashier should’ve told me that instead of wasting my time sending me back and forth to keep looking for MORE items!
I ended up leaving. This store is a complete joke!

I’ve visited about 5 different stores now and this location is the cleanest most organized Babies «R» Us store I’ve been to! Shelves are neatly stocked, items are well placed and easy to find, and there’s hardly any clutter or items randomly misplaced. It totally makes the store look as if it’s still new, though they’ve been open for years.
The people there are very knowledgable and therefore very helpful when I had trouble picking out certain items.
If there’s anything to complain about I wish the staff would get more people on Guest Services (since, as we all know it, returns take forever) and that the staff were more friendly; they seem kind of quiet…