The LASIK Vision Institute

Let me first say I love the surgery itself. Good show, great job, 5 stars, etc.
I spent 5 hours in the waiting room on 2÷20÷16 (arrived 11am for 1115 appt time) and 3 hours in the office (925am for 930 appt) on 2÷25÷16, only 20 minutes of which was spent in the actual surgery. The staff is all very nice but the actual customer service is atrocious.
TL;DR Recommend the surgery, don’t recommend the location.

1. The initial consultation went very smooth. My spouse was unsure if he wanted to do the surgery that same weekend. He was told he would be called Friday to confirm if he was coming or not the next day for the surgery. He gave a deposit that same day as the consultation.
2. Did not receive a confirmation call. We went in at 9:30 am to talk to them more about the finances since he did not receive any cost breakdowns, interest fees, etc. regarding their «in-​house» financing. We spoke to a different woman who was rude and uninformed, she became flustered when she did not have the answers. We gave her more cash for a down payment and she attempted to go over the financing but was giving us completely different answers we had already received. No longer feeling confident with the financial services they offered we asked to cancel his reservation. At this point she called corporate and they told us the deposit that was sitting in her desk in an envelope had to be processed through corporate and we would receive it back in about 8 weeks.
3. 12:30 pm and we are going back and forth with corporate in their office to try to get our down payment back. FINALLY at 1:00 we are given cash back but are told his initial deposit is non-​refundable because he canceled less than 48 hours EVENTHOUGH he was told all the money he gave was refundable and that he had until Friday to make up his mind!
Needless to say this was a very bad experience from a shady business.

First off I got to say this was an awsome experience and the staff was warm and made me feel at ease ! I did know what I was getting into I just wanted my eyes fixed so I would not have to get glasses! Stacey checked my eyes and started figuring out what I need and made me feel comfortable about what I need done. After they checked them out Dr. Lee came in and was a very warm and friendly guy. They made me feel good about what I need done and I made the decision to go with the next available surgery appointment!!! I will tell any one with eye problems to go here no hard sell I love this place ! Can’t wait to get it done ! Thank you for all help! Wow I got my eyes done 2 weeks ago and it came out great ! I can see great and I so happy with the results it was well worth it and would tell anyone to get it if you need it ! Stacey checked on me and was great to have her check my eye on my follow up!

I am quite surprised by all the negative reviews. It seems like those who provided the negative ones are those who did not do their research first in getting the best deals for their Lasik procedure.
All I can say is this is a great company. It is truly life changing! I’ve been wearing glasses for 15 years (since I was 12 y.o.) My prescription was at 500 for the right eye and 450 for the left eye. I also have astigmatism. I had the Lasik procedure done 2 weeks ago. I just had my follow up appointment today with Dr. Lee and I’m at ²⁰⁄₁₅ now. It is truly amazing to see clearly again without eyeglasses!
The staff here are awesome esp. Stacey and Dr. Lee! Thanks again for this life changing experience!

Couple things to know before I share my experience.
1. Place looks nothing like what you see in the pics.
2. You don’t consult with the actual Dr/​surgeon that’s gonna do your procedure
3. I consulted at another lasik office many years ago and their lasik machine looked way more modern then the one their gonna use on you.
Went in for astigmatism. Mostly had trouble with night driving do to blurred lights. Not too bad, but just wanted to see clear again. Was told I was a candidate. Ended up getting talked into getting custom rather then traditional for better on the dot results. Well I’m 5 months post op. Still have horrible night glare and starburst. They say it can take up to 6 months to go away, but the fact that it Hasn’t improved one bit since the surgery. I highly doubt it’s gonna go away all of a sudden. Shoulda done more research before I went in. Really sucks that the Dr’s don’t really tell u much about the possible side effects. I don’t even like driving at night anymore, and if I gotta live with this for the rest if my life, I’m in for a challenge. Before you do your procedure here or anywhere. Do your research and consult with multiple places before messing with your eyes. Not saying this is a bad place, but definitely can’t be happy when u don’t get the results you expected and paid a good amount of money.

Like others have Unilocal Stay away from this place!
My experience is almost the same as Tonda P who’s review is on here on Unilocal except I went through with the mono vision surgery and my eye sight is ruined.
I went in just because I needed glasses to see and all my other vision was perfect ²⁰⁄₂₀. They suggested mono vision and said I only needed to do one eye. I tried on the glasses and walked around the office and could read and see well.
He said a little of my very far vision might not be as good but I would be able to see and read fine after the surgery. The only reason I was there was to read without glasses and not to loose my good vision.
I have now been in for a few follow ups and all my vision is blurry and I get the same oh well thats the price you paid to read which I still can’t do.
I told him if anyone would have told me I would lose my good vision and live life in a foggy world I would have been out of there. My last follow up I sat in the room in tears telling Dr Michael LEE that all my vision is ruined and I can’t even drive or function at work. He tells me this is how your going to see and is what you ask for.
He tells me I had ²⁰⁄₂₀ when I came in and if he was me he would have never done the surgery, but he had to let me make that decision and couldn’t advise against it.
Since the LASIK Vision Institute Drs are contracted and don’t actually work for them as the girl there told me. Its like they are just out for the quick cash. What kind of Dr does this to a person when you are they for their expertise and good advice as a Dr.
Who would trade all their good vision just to read without glasses and live in a foggy world for the rest of their life. So I ask him what do I do because I can’t even see to drive or watch TV. He says you can wait and have it reversed or wear glass but you got what you ask for and chose. So he gave me a prescription for glasses so I can just function day to day and drive to work and acted like he was doing me a favor.
My vision was only bad to read now it’s all bad all the time far and close. The TV is fussy and I can’t even read the license plates of the cars in front of me and I still can’t read clearly. I tried to drive at night yesterday and was scared to death that I would not make it home from work it was twice as bad as the day driving.
This Dr and this place should be ashamed of theirselves giving false hope and intentionally misleading people just to make a buck. I just wish I would have done what others did and leave and I feel stupid I didn’t check their reviews before letting them ruin my life and steal my all my vision.
From reading these reviews you can tell even their corporate office doesn’t care about the people they are taking advantage of.
Shame on me for thinking that this company and the doctors that work for them would have my best interest in mind and just say buy some reading glasses and don’t mess with all your good vision.
I went in trusting that these Drs were there to help people which is what real doctors do not just push you through and steal you eye sight and drain your wallet and say oh well that’s what you get.
One star is to good for this place but that’s as low as I can get and to Tonda P that Unilocaled this place good for you that you left and still can see. I just wish I had read the reviews instead of trusting these Drs with my eye sight .
I’m am still horrified and depressed that my vision was taken and these people are still in business especially Dr Michael Lee which shouldn’t even be able to call himself a Dr.

Hello everybody. Has anybody purchased the groupon and if so why is the groupon called a bronze package? The reason i ask is because ive heard that there is no level to lasik. Thanks i hope someone can answer my question.

OK, first off I hope that I am reviewing for the right place. The pictures aren’t where we went but the address is correct. My daughter and I scheduled for our eyes to be done. We went through the most thorough exam we have ever had. I felt confident that that they knew what they were doing here. Afterward we were told that the doctor would review the exam results and be in contact with us. We were told to get prescription eye drops in the meantime and they would cost $ 200.00. We got them at Kaiser for $ 20.00.

We scheduled both of our appointments, my daughter being first. We arrived 15 minutes early for our 1115 appointment. An hour and half later she was called into the secondary waiting room where she waited an addition hour and a half. Talking with other people in the secondary room, my daughter found out that four people were scheduled for the same time she had. When she was next to be seen, it became the doctor and staffs lunchtime. That added an addition half hour. So we waited.
Now, her results are amazing! Very happy with the results and she said that the stress she had worrying about the procedure was a waste of time. She says that it was a breeze! A slightly odd feeling during the procedure but no pain. A quick and easy process.
Now for me, I was given a call three days before to confirm my appointment and again the day before. I was also asked if I had gotten my eye drops, which I had. We got up early and made the drive for my 915 appointment. I was called in quite quickly and I thought that we were going to out of there without the long wait. It was then that I was told that because of previous procedures I had, I would not be a candidate for this procedure. I’m guessing that my case wasn’t reviewed until that morning. The doctor was erring on the side of caution and did not feel comfortable doing the procedure. I applaud him for that. He was not out for the money and appears to have had the wellness of my eyesight in mind. I just wish that they had told me that weeks earlier. I was both excited and nervous during that time and couldn’t wait to finally be done with it. Glad I didn’t waste $ 200.00 on drops!
Here is my summary:
Pros– Very friendly staff, easy procedure, great exam, great results for my daughter.
Cons– LONG needless wait. Bad scheduling, plan on four hours. Should keep the patients more informed about their candidacy.

I had been putting off having my vision corrected for years and I finally made the decision to have it done. So after hours and days of research i decided on the lasik vision inst. in ontairo. it was happy with the staff and my eye surgery. It truly was great to see again with out glasses.
thanks
Paul

The staff here are really cool and very informative. It’s been 2 weeks since my surgery and I can see everything clearly FINALLY. I would totally recommend getting Lasik done here. OH AND STACY’s MOM HAS GOT IT GOIN ON!!! WOOOOO

If I could give this place a zero star I would. Not concerned with the patient at all, and after my experience it seems that they are only worried about the money they make. To begin with, I went ahead and scheduled my surgery thinking I was with a good company. I was told I would be provided with the prescriptions the day of the surgery by one of the workers there. On the morning of the surgery I called ahead to confirm that they had my prescription, and was told that it was against company policy to provide a patient with the medication and that I should have never been told I would be provided with it. I was then even more confused and worried when they told me to come in anyway without a prescription, when on the day of the consultation the doctor told me I absolutely needed to have the medications for right after the surgery, especially since I was having PRK done. They clearly were not worried about my safety as they expected me to come in anyway. When I told them I felt uncomfortable the same woman who told me it was against the company policy to provide the medications for me completely shifted gears and said she was going to try to look for some medication for me in the «back cabinet» so that I could come in that day for surgery. At this point I was completely uncomfortable and positive they were only worried about doing the surgery for the money even at the risk of my safety. I told them this and asked to cancel and have my deposit refunded. She told me she would request the refund for me but it would take 2 weeks for corporate to issue it for me. Fast forward 2 weeks and no refund, so I gave them another call and asked to call corporate, who told me the request had never been put through. The woman told me she would put it in again for me but it would take another 4 – 6 weeks. After 6 weeks, I called again because no refund. I was told that it would take another 2 weeks for the refund, which I was completely frustrated with, and then the same woman changed her mind and said it would take 2 weeks. Two weeks later, no refund and when I called they said she was mistaken and should have told me 4 – 6 weeks. At this point I realize the woman was just trying to get me off the line by telling me it would take the less time. After talking to corporate the SECOND time, I was told I would get my refund within the week. I have been trying to get a hold of corporate for 3 weeks since that last call and no one is responding or taking my calls anymore. It has now been three months since I cancelled my surgery and asked for a refund. I have since gone somewhere else to have my surgery done and the difference between the two is huge. This other place made me trust them from the moment I walked in to the end, where areas this office felt shady since the beginning with how inconsistent the information they gave me was.

Prior to having my Lasik procedure, I researched several places and decided to give this place a try. I met with the manager and she answered all my questions regarding my concerns and fears. I had my Lasik procedure on 3÷14÷2015, and have been very pleased with the results, customer service and treatment. I am currently recovering from my surgery, however, I already notice great near-​sighted vision. I credit the amazing skilled professionals at this place of business. I would recommend this place to any of my friends. I also recommend you paying extra and purchasing the lifetime warranty. Thank you.
E. Lee

I must admit, the staff here is pretty awesome. They’re young, which is why the negative reviews on here are mostly by older people. All my appointments have been expedient. The surgery date took longer than expected, but I was told to expect to be here 2 – 4 hours. Overall, I do recommend this place. Everyone is courteous and personable.
Fingers crossed my vision stays strong. I’m 2 weeks post op and everything seems great.
My only suggestion too the doctors is that they should probably recommend anti anxiety medication for the day of surgery.
Thanks to the staff once again :)

this place was a nightmare, went in 2÷28÷15 @ 9am, i just wear reading glasses now. eyes ²⁰⁄₂₀ & ²⁰⁄₂₅ they said im a + 1, well everyone was nice till the examiner came in he was rude, mad me very upset, now i was ready for my surgery march 7^th and so looking forward to it after my eye exam i had hoped to set up my surgery date„ so i was there for businesses, when he came in he tried to force me to get monovision done, never had heard of this before, so it was all new to me, when i ask questions his only answer was (well if you don’t want this we cant help you here) weird it a vision place why cant they correct just the one eye. so i tried the glasses on for monovision after feeling pressured i would have nothing done if i didn’t take his advice on the monovison. to see if i could see. i could not and kept telling him now i see the world blurry. he told me well that is just the price you pay to stop wearing reading glasses you must give up your distant vision. how crazy is that. he is telling me my whole out look on life for the rest of my life will be blurry, im better off with the glass”s. who wants that pay all that money just to have them reverse the problem, when i ask him why they just cant fix my one eye that was ²⁰⁄₂₅ since my other eye was ²⁰⁄₂₀. he seemed to be upset more and was really acting like a d*#k, no bed site manner at all, than had the nerve to tell me he is against monovision, he would never have it done himself, but told me if i don’t want it. im done there, soo rude, he gave me a bad vibe and had me in tears, he could of cared less, i don’t see why this man is allowed to work with the public, i ended up walking out… this man had me so confessed and upset. i left there i started calling around places speaking to many other lasik places explaining how i was treated and what i was told, they told me the examiner at the lasik center lied to me, a person should be able to see far and read with no glasses in a comfortable way, i called corporate and complained, buy im sure he is still there, so all i can say is if they have a quack like that examining you, with no care, your surgery could possible be the same. he scared me on the whole eye surgery deal, for a moment, but i have decided not to allow one bad seed ruin my birthday gift to myself my eye surgery, im going to try somewhere else, don’t go to this place the man is a quack and has no business doing the job he is there to do. went to the clinic in Ontario, will never tell anyone good things about this place and wanted to warn others so i wrote this review, im not saying monovision doesn’t work, but if it isn’t for you or you cant see they should work with the lens in this device wear you can see and go from there, not just tell you oh-​well if you cant see to bad so sad this is going to be like this the rest of your life, i was there to see better reading not to spend my life seeing the world blurry so i could read better. stay clear of this place.

Great staff and great service! Had my Lasik surgery on Saturday 2÷21÷15 and my vision is already fantastic! I was a little nervous about the whole thing, but I’m so glad I did it! Yes, you can hear the staff in the back… the office is small. I never waited a crazy amount of time and I’ve been to the office 3 times now… pre-​op, surgery day, and post-​op. Again, the staff is really nice and I’ve had a great experience so far!

I am lost of words. I don’t know why I decided to try this place out. So heres my list:
#1) The first time I went in for a consultation, I was walking in as an older lady was walking out. As I walked in, no one was around to greet me at the front desk, so I went ahead and signed in and sat down. I waited for about 5 – 10 minutes and heard people laughing down the hall, so i walked down the hall for assistance. As I was filling out paperwork the same lady that i saw earlier walking out was walking back in reeking of cigarettes ‘the receptionist’. You would think that if you knew an appointment was scheduled that you wouldn’t ditch out for a minute because I was RIGHT on time.
#2) Something didn’t seem that right about the optometrist, I dont know what it was but didnt really get the greatest vibe. He was a younger dude that reminded me of one of my younger brothers fraternity bros, not to knock on younger professionals but you dont always feel as secure. Overall he was pretty nice though.
#3) The wait time is horrendous. You are scheduled for an appointment at 9 in the morning and dont get called back to ANOTHER waiting room until around 1230. Ridiculous. All day i kept hearing «I apologize for the wait, I apologize for the wait», Wouldnt you think to put another system in place if you know that the wait time sucks for the clients.
#4) The new manager they have there dresses like she is at the club or something, highly unprofessional. I mean sure we all want to look good at the work place but i wasnt really feeling like twerking it out in the wait room at all.
#5) I didnt even recieve the service. The lasik machine broke TWICE! I went one day and waited for 4 hours to be resheduled, then the second day I would think that I would be the first client to be scheduled on the books… not the case. I waited for another 4 hours to be told that the machine broke again, so decided I WANT MY MONEY BACK!
…I mean ultimately it is my fault for jumping into something so fast without doing my homework and Unilocaling laser surgery places, I guess I got a bit unrealistic. But PLEASE fellow Unilocalers do not make my same mistake… :(

Dont go to this place!
1.bad customer service
2.long wait time on a very cold lounge.
(the MD that does surgery) has bad bedside manner.
4.bad result
I know that its different for everybody but how many of their clients did complain? I had to come back and do another opening on my flap because of epithelial growth? I also know that this is one of the risks but risks can be prevented when the doctor is really knowledgeable on what he is doing. and he even tried not to correct it? Lazy? Or just not concerned. but thank you Dr. Lee for pushing this MD to reopen my flap again and clean it up.

My husband and I made appointments for this location over a week in advance. Mine for a consultation and his for a check up. The manager called and left a voicemail the day before stating that they made a mistake in scheduling and they couldn’t see my husband. Pretty ridiculous since the appointment was on their schedule for over a week and we barely get a 24 hour notice that they can’t see him. My husband took a day off of work so we could keep these appointments. So he called the office and the receptionist said our appointments were STILL on the schedule. My husband figured they screwed up so he wasn’t having any expectations to be seen and we decided to keep my appointment anyway. We arrived at the location and I noticed when I walked in that there were a lot of people in the waiting room and to be honest, the waiting room kind of reminded me of the DMV. Ghetto looking. Then the manager reminds my husband that they can’t see him but maybe they could in a couple of hours. My husband told him it was fine, we made other plans and we would be leaving after my appointment was finished and he’d come back another day. The manager went to pull his chart anyway and discovers that my husbands warranty was void on his surgery because he didn’t do his follow up appointments (he had it done at the San Diego location) which we figured would happen because it’s been a few years since he had the surgery done. He asked my husband if we have vision insurance and when he said no, that we would be paying out of pocket, the manager completely insulted my husband by saying «You can just go to Costco and pay $ 35 to get a check up, it’s cheap.» Umm, if money was really a factor do you think we’d be ready to shell out thousands of dollars to have my eyes done?! We decided to leave. Horrible customer service. There’s plenty of other Lasik centers in the area, I recommend you go somewhere other than here.

I can see now!