DeAnza Car Rental

STAY AWAY FROM THIS PLACE!!!
I decided to rent a vehicle from DeAnza because a website recommended them. When I picked up the rental I was told that they were going to debit my credit card in the amount of $ 150.00. I didn’t agree but was told that as long as I didn’t damage the vehicle the full deposit would be refunded within 10 working days of the return of the rental. As soon as I left the location (which is not at Ontario Airport) I added the vehicle’s license plate to my TollRoads account.
I returned the vehicle and waited 13 days until I noticed I had not been refunded my $ 150.00 deposit. I called DeAnza and was told that I drove the vehicle on a toll road and they received a citation. The call taker proceeded to tell me that DeAnza charges a $ 75 «administration fee» per violation. The call taker then said that I committed the violation twice. Very convenient since that amounts to my ENTIRE deposit. The call taker was unable to provide dates of the «violations» but said I would still be responsible for the violation fees, which were mailed to my residence a day prior.
I would not recommend this company to anyone. Look at more reputable vehicle rental companies.

Not sure what’s up with the other negative reviews. I called for a rental car and I was selling my car to Carmax and needed a car for a few days while I shopped for a new one. They had the car delivered to me at Carmax so I didn’t even have to take an Über to get it. Would have been 5 stars except that the car was a little delayed getting to me compared to the time quoted. Apparently the delivery was delayed by about 45 minutes. All in all still a good experience.

I originally was very impressed by the customer service and was picked up by the supposed son of the company at the airport. When I noticed I did not get my $ 150 deposit back, I called and was told it was an «issue with the city.» After getting my second credit card statement and seeing that the credit was STILL not applied, I called AGAIN and was now told it was an issue with their system. I told the man on the phone, Tyler (supposedly the brother of the original man I dealt with), it seemed really shady and that it is yet another excuse not to return my money. He assured me it would be returned within 1 – 2 days. When I asked how I would know, he said to call back. I will update once I hear back. Boo!!!

Absolute WORST car rental place I have ever dealt with and I cannot even believe that they are allowed to be in business. When I arrived at the airport, I had to wait over a half hour for some random hotel shuttle to come pick me up and drive me off site to some hotel to get my car. When I got there I had to sign all sorts of papers listing all sorts of charges that would be charged to me for the most ridiculous things ever. Then when I actually got my car, it was an older Altima with 75,000 miles on it and smelled like cigarette smoke! This thing was junk and had actual dents in the car. There were a couple times that I thought the car might actually break down when I was driving it. Now almost a month and a half later I had to fight with this company to get my $ 150 security deposit back which was supposed to be refunded immediately. These people are a joke, unprofessional scumbags! I will never ever do business with them again, no will I ever recommend that anyone I know use them. They should be shut down!

When I decided to rent a car for the first time to go out of state, I used them! They have an office in Downtown Riverside and in Ontario. Rather than write reviews for both, I will write reviews for one place of my experience. I will mention the ONLY thing they got going for them is that they stay open late, 10:30pm everyday. What other car rental company does that?
I will mention whenever you need to rent a car from this company, they require a $ 200 deposit! I think that’s a little steep whenever you need to rent a car, but whatever. I literally had no choice, since the other companies had to have their cars back by the time they close. Which can be impossible for many folks who get back much later in the day. Because of a lack of communication on when I returned the car and the $ 200 deposit, I will only use them if I’m desperate. Enterprise only charges a $ 100 deposit, and they can beat any local competitor’s price. I like them MUCH better than DeAnza, and the negative reviews of this place is a good sign to stay away!

DON“T RENT… CROOKS! I rented form these guys in October and as of February have not received my $ 150 deposit. Sounds pretty familiar if you read the reviews on this page. Be warned… Unprofessional and not as described. I will be taking this up with my CC company, Expedia and AARP also. Steer Clear!!!

The worst car rental experience in my lifetime. Don’t ever rent from this place. I literally had a tiny microscopic scratch that was somehow missed when I was inspecting the car before the rental. When I returned the car next day they charged me $ 300 for the repairs. Rental car companies usually have a radius of a quarter. My most recent rental from Fox car rental, had a radius of one inch. This place is a joke and a scam. If anyone wants to see the picture, I can personally email to you and let you see how ridiculous the claim actually is.

CHRISTMAS PLANS RUINED!!! If I am able to leave negative ratings I would. I will also be informing
(where I got this reservation) with my experience so that they can drop them as a vendor. I rented a mini-​van over the Christmas break to drive the family around. First off, the car was in horrible shape. They told us no pets in the car, yet the door on the front passenger side was all chewed up by a previous dog. They gave me a car with the trunk inappropriately closed which I did not realize. That night due to the inappropriately closed trunk, the interior light came on while I was driving. I am not car savvy so I had no idea what’s going on. We called the rental place and Michael told me that if I don’t feel safe driving at night I should bring it back in the morning. This meant that I had to change my travel plan and cancel my hotel down in San Diego. I returned to the car rental place and Steven figured out that the trunk was inappropriately closed (I have yet to touch the trunk by that time). He also told me that they should have called him the night before so that he could have dealt with this sooner (lack of internal training protocol). Due to the fact that I have to change my Christmas plans due to their mistake, they told me that they will try to get me a partial refund and someone will call me that afternoon. NOBODY CALLED. When I returned the car, and inquired about the partial refund we had discussed, they told me that they will not be refunding me because this was not a car issue but a driver issue. I am ok if that was their policy, but it was the way their MANAGER EVA (?AVA) dealt with me. She was extremely RUDE. She interrupted me three times while I was speaking to her and talked to me in a very CONDESCENDING manner as if I was stupid. I work with many organizations and I have never dealt with someone so unprofessional at a management level. I demanded to speak with her boss and she did patch me to Crystal who said she was Eva’s boss. I requested that this be filed as an official complaint and be placed in her HR file and she said that she will review my case again (we’ll see if it amounts to anything). Given Eva’s nonchalant manner, I doubt this will lead to any disciplinary actions Bottom line, don’t rent or do business with them, especially avoid Eva like the plague.

Deceiving and unprofessional. The price on the website is not what you pay at pick up… they add an extra «facility fee.» Also they failed to refund my deposit. I called three times before it was refunded. Seems like they try to swindle ppl who fail to check their bank statements. And half the times I called nobody picked up

I Rented a car from «Deanza Car Rental» or «NU Car Rental» thruogh Expedia on 9÷23÷15. BIGGEST MISTAKE EVER!!! I still have not received my 150 deposit back !!! First the car rental place is not at the airport its at a hotel on the other side of the freeway (not that big a deal to be honest just was jus a little inconvenient as I drove to the airport) the setup in the hotel looks very temporary as there was a paper sign posted that said «NU» but its really Deanza (thought this was weird but whatever) After signing everything they say we need an additional 150 for deposit and after paying that Im told i have 100 miles a day and that its an additional 50 for unlimited miles. I told him i booked through Expedia and it said unlimited miles (this was a whole ordeal in itself as they said its in the rules and regulations which I showed them that it wasnt he assured me it was so i decided i would check when i got home I checked everyrhing there was nothing there stating that i even email them everything the «manager» got on the phone with me and explained the samething and said well bring the car back I said I would as long as they refunded all my money sameday, they could not) I ended up calling Expedia and they took care of it as they couldnt find where this extra fee was coming from either and they said «NU» or Deanza would be investigated. The car was fine for the trip and once the car was returned they said the 150 would be returned back in 5 – 10 business days 2months and numerous phone calls later still no return of my deposit and I can’t even reach the ontario location anymore the phone either just hangs up or says you reached a sprint voicemail. So I am currently still trying to get my deposit back through the riverside location. Beware of this company! I wish I never booked them through Expedia! I will post pictures of my itinerary and the fact it says unlimited miles and no explanation of 50 in rules and regulations like I was told.

I recently used your car rental services for the first time on ¹⁰⁄₁₉. I called the phone number on my reservation email that it said to call when I arrive at the airport. I called at 8:14pm as I got curbside by the «hotel shuttle pickup» signs at baggage claim. The girl on the deanza phoneline told me to wait and a hotel shuttle would arrive shortly. I waited 30 minutes before I called again. When I asked about the status of a shuttle she told me that I was calling the car rental service, not the hotel shuttle. I let her know that this was the phone number on my reservation I was supposed to call when I landed to request a shuttle. She said she’d speak with the shuttle driver and call me back. She called me right back and said he’d be about 15 minutes. I waited until 9:15pm before he showed up. He apologized profusely and said American airlines had cancelled a flight so all the passengers were being shuttled to the hotel. He said he was the only driver and that he was also the bellhop.
While I understand that this was an unusual circumstance due to the cancelled flight, I don’t think it is right that I waited an hour for a shuttle. I could have walked to the hotel in 40 minutes if I’d been informed of the delay. There were probably 25 other rental car shuttles that passed me at the airport while I waited. I was tempted to just get on another rental shuttle, but I had already prepaid for the car with deanza.
When I called the first time at 8:14pm, an employee of deanza should have made arrangements for me to get picked up if the hotel they contract with could not come get me within a reasonable amount of time.
After my smooth return of the vehicle on ¹⁰⁄₂₁ I waited more than the contracted 10 business days to inquire about my deposit refund which should have been returned to me by ¹⁰⁄₃₀. I called 11/5,11/6, and ¹¹⁄₇ and spoke with a male staff-​member who assured me he would contact accounting to have the refund issued. I called ¹¹⁄₁₀ a final time when Eva issued my deposit return to me over the phone with a transaction confirmation number.
Why was I responsible for ensuring my own money was returned to me when I signed a contract that stated you would return my money to me within 7 – 10 days?
I don’t appreciate being charged a $ 7 airport shuttle fee for a shuttle that didn’t come until I called twice and stood outside the airport for an hour in the dark the night before I had a 15 hour workday. I also don’t appreciate signing a contract that I made good on and having the company not fulfill the contract by returning my deposit to me in the time frame specified therein. I did not authorize my $ 150 deposit to sit in the company’s account 21 days after I returned the car. What if your next client has a financial hardship and needs that money back in a timely manner in order to pay their rent or feed their family? I lost interest gains on money while it sat in your account instead of mine. This is unacceptable and, by far, the worst rental car experience I’ve ever had. To be honest, 7 – 10 days to return a deposit is not competitive within the rental car industry to begin with. I only agreed to it because I had already prepaid for the car online without seeing the details of the contract. I would never have agreed to 21 days and I don’t believe your company would have ever issued my return at all if I hadn’t pursued it.

DO NOT RENT FROM HERE! Like several others I still have NOT received my $ 200 deposit back. They are telling me the same thing about contacting their accounting department. I spoke with someone Monday and they said the check was going out that day and today is Saturday and I have not received my check. I just called and they said the check hasn’t been sent but they contact there accounting department and will let me know. The facility is not at Ontario Airport and although their rates are cheap, there is something very shady about this place.

It’s weird. It is the same as NU car rental. Do not take the rental shuttle. It’s at a hotel. You would assume to take the car rental shuttle where all the rental cars are located but it’s not. It’s been a month and they still have not refunded deposit back to my credit card. Called twice and every time they said they would check with their accounting department. So annoying to have to call American Express. Very unprofessional. They shouldn’t even be an option on Expedia. Worst car rental experience ever!

First of all, you should realize that they are NOT based at the airport, as their Expedia listing implies. They are offsite at a hotel. You can get to the hotel via a surly and rude shuttle driver, which cost them at least two stars. Otherwise the rental was efficient and reasonably priced.

Got a car with DeAnza through NuCar rentals. Buyer beware. Hidden fees and poor accounting. 50 days after I returned the rental and 3 calls to the company, I still have not gotten my deposit back to my credit card.

The process took from 1 – 4 pm. There are hidden fees and it’s not worth saving the few dollars. Go to a more reputable car agency. Takes forever to pick up the car. Don’t rent here.

I have to update my initial review now that my car rental is complete. Before I continue, I stand by my initial review of the good customer service provided by Clarisa when I picked up the car, but IT STOPS THERE.
I rented a car to make a trip from SoCal to San Fran area for a week. The day before I was to make my return trip, I got a «warning light» on the dash for low tire pressure, which led to an almost flat tire. I called DeAnza and spoke to Colin, who advised me to go to the store and purchase «Fix-​a-​Flat» to repair the tire. Let me add that I am a mom with two children, and I didn’t feel comfortable traveling 400 miles with a tire repaired with «Fix-​a-​Flat.» That was not sufficient for me. And, even though the spare in the vehicle was a full size, I chose not to replace the flat with the spare, because I wanted to get the flat tire properly repaired so that I would still have a backup tire in case ANYTHING else failed or went wrong on my six hour driving trip home.
Note that I handled this all on my own with no assistance what so ever from DeAnza. I really doubt that a larger, more established car rental company, such as, Budget or Alamo, would advise me to use Fix-​a-​Flat to take care of a tire problem.
The whole ordeal put me behind schedule for departing on-​time in order to return the rental car by the «due time» of 8:30 pm that night. I asked for an «extension» to return the car given the circumstances. I spoke with Michael, who said, «he and Colin had discussed my situation, and I could have an extension till 10 pm that night, or at least by morning the next day. Because of being delayed due to the flat and bad weather warnings/​thunderstorms in SoCal, I chose to drive and return the car the following day. I made it to the rental company to return the car in the afternoon, and DeAnza refused to work with me on an extension. I was charged the «extra day» price, which was almost double the daily price of my initial daily fee plus another day of fees & insurance (initial daily rental fee was $ 24.40, & extra day fee was $ 42.99 — total extra charges came to $ 68.42 — my entire rental for 5 days + insurance/​fees/​taxes was $ 142.75, and then DeAnza added on the extra $ 68.42!!!). I thought it was very poor customer service given the circumstances to not work with me and waive late fees.
At the time of returning the rental car, Michael said he could do nothing for me – he couldn’t change the extra fee automatically added by the computer. I asked to speak to a manager, but there was not a manager on duty. Michael called the manager by phone; however, the manager didn’t even speak with me on the phone. I was told to «just contact the Corporate office the next day» (since it was a Sunday).
To make a long story even longer, BUYER BEWARE for the additional reasons listed below as well if you choose to rent from DeAnza — it’s just safer to go with a larger, more established company, such as, Budget, Alamo, Enterprise, or similar:
— they do not offer «unlimited mileage» if you are «local.» Only customers «flying» into the airport receive unlimited mileage – locals get 150 miles a day – that’s apparently in the fine print, which most people miss when booking.
— they actually charge your credit card (and won’t accept debit cards) a $ 150 deposit. It takes AT LEAST 7 – 10 days for this deposit to be credited back to your account after the rental is completed.
— they have A LOT of extra paperwork for you to sign off on, such as: a cleaning fee if you don’t bring the vehicle back clean; no pets — a fee for pet hair if found; a fee for scratches on the rims from curbs … I’ve never had to sign such paperwork with other rental car companies.
— if something goes wrong with the vehicle, from my experience, you’re on your own!
BOTTOM LINE, DON’T RENT FROM DEANZA !!! I regret my decision to give a smaller company a chance. They should have worked with me & waived or charged a lesser extra day fee (which, let’s face it, it’s «a wash» for the company – they can write it off!!) — and they need better policies in place for handling problems that arise with their vehicle — NOT FIX-​A-​FLAT FOR A FLAT TIRE …
I will update this review if DeAnza Corporate actually responds in a proper manner by crediting my account for the extra day rental charge.

The absolute best customer service I have ever had! Not many business will go out of their way to take care of a customer! I had a complete electrical failure on a freeway in the middle of the night… Needed my car repaired, and a rental… Quick, painless application process this company has integrity, fair prices, and clean cars! Cars do not smell like smoke like some other companies out there! I was an ex employee of Enterprise… But see the value in DeAnza and will continue to use them for my rental and mechanical needs!!! Try them before the big names you won’t be disappointed!!!

Worst Ever! If I could give negative stars I would. My husband and I rented a car while our car was being serviced. We kept the car one day over contract (because our car was not ready yet) and they showed up at our door loud and unprofessional like repo reality stars, then had the nerve to ask us if we wanted to extend the contract. We told them HELL NO and will never use their services EVER AGAIN.

Rip off alert! Unlimited mileage is not unlimited. If you are a southern California resident, you are only allowed 150 miles per day. And you you can purchase unlimited miles for $ 10 per day extra. If you use your credit card, they take a picture of it with their cell phone and send it to someone at another location. Some of the employees smell so horrendously that I had to walk away. They charge a shuttle fee even if you don’t use the shuttle. And the woman that works there is incredibly rude.