Jimmy John’s

It’s «okay». Lately the prices have been going up, and there’s nothing extra on the sandwiches that would indicate a reason for the increase. Normally I get exactly what I’m expecting, but recently one sandwich out of my order seemed «light» when I got it home (was a drive through pickup.) Opening my sandwich, the reason became clear; no meat or cheese! If I wanted a lettuce and tomato sandwich, ah nevermind. When I called in to complain, I found that I was outside their delivery zone (although five minutes away) and I could either schlep back over for my replacement sandwich, or pick one up the next time. I chose the latter, and my replacement was honored when I asked for it.
It’s cheap, it’s quick, and it’s usually good. Usually.

Okay folks listen up while I provide a great example of no frills customer service.
A few nights ago I placed an online delivery order for two sandmiches, 1 bag of chips, 1 drink, and two cookies. BTW, these vittles are so good calling them sandwiches just doesn’t do it justice. For this review they will be called sand-​mi-​ches! Anyway, freakishly fast seconds later, a very pleasant gentleman showed up at my door. After receiving the bag I noticed it felt a lil anemic for two sandmiches which was confirmed after a quick peek inside. ONE OF MY SANDMICHES WAS MISSING!!! I Called JJ, explained the situation, and the nice person on the other end name Andrew simply said… I apologize… we’ll get another sandmich (he said sandwich) out to you right away. He went on to say, «because of our mistake and your inconvenience… I will add a cookie, chocolate chip or raisin?
He didn’t give me attitude, excuses, or make me wait for the re-​delivery as less than 10 minutes later… ding dong! Seriously what more can you ask for it.