Westcoast K-9

My girlfriend and I have been bringing our service dogs to the self-​wash at this location for the last few years after moving here from California. I help her wash her dog because she is a large dog with a double coat. If we had a choice, we would not bring our dogs here. The other options are just not feasible with our physical disabilities. We saw a man with a metal prosthetic leg washing his giant schnauzer and were told he was a regular, so we took this as a recommendation since we were new to town. This man no longer frequents this establishment. The reasons are obvious, the music which comes from a boombox on the floor near the self wash tubs is always turned up full blast to a radio station that plays obnoxious loud music. Our dogs are extremely sensitive to noise because of their training, and this is an irritant. We have asked that the volume be turned down, but find that the manager turns it back up again when we have our backs turned. Why? The music cannot be heard in the area where the groomers are. The customers who are washing their dogs must put up with it. You are provided with a tub and nozzle that sprays warm water, and another that sprays a mixture of shampoo and water, two towels (if you are lucky, most of the time they are still in the dryer) and a table to groom and dry your dog. This costs $ 15 per dog which seems reasonable, but not when you have to put up with a manager who is breathing down your neck, telling you where to tie up your dog so as not to annoy other customers. There is a sign and a hook to tie up your dog when he/​she is not being washed. This area was apparently not agreeable with the manager so we were told to tie her up near the grooming tables. When she was apparently in the way of other customers coming in an out of the door to pick up their animals, we were told to move her back to the original spot. There was honestly only one other «customer» dog being washed while we were washing our dogs on this occasion. It was a shorted hair dog that they seem to prefer because the process is quicker and you are not there to annoy the manager for what she considers an excessive amount of time. When we got there, black dog hair was all over the floors, the tubs and the grooming tables. We were using the (tiny) trash can to collect our dog’s hair, but we still got the evil eye. Two other people came in to ask about the dog wash, but left after the manager spoke to them. We were led to believe by the manager, that the customers left because our dogs were occupying the space that is annoying to other customers. If we were paying customers and there are two tubs, we felt we had the right to occupy the space. The place is not made to accommodate more than two dogs at a time. I was unable to help my girlfriend the last time she had to wash her dog and another that she is training for service. The «trainee» was anxious and whining. She was told that the dog was making too much noise and that she had to leave. This when both dogs were already soaking wet and it was 45 degrees out. She had to bring the dogs to Petco to blow their hair dry. Petco’s manager allowed her to do this without charge and told her that she was always welcome. Dogs do not like loud noises, the music here is too loud. The dryers are extremely loud and should be fixed so they are not as loud and irritating to dogs. Petco’s dryer is much quieter and more efficient-​so I know there are better dryers. This location’s dryer takes twice as long to dry a dog’s coat. They could spend a few extra bucks and buy better dryers and conditioner for the dog’s coat which would be better for the dogs and take less time to complete the process-​which apparently is the only thing on this business owner’s mind-​pushing more dogs in and out the door as quickly as possible. When we told our neighbors about our experience they said they would have steered us away from this place because apparently they have cut their dog’s nails too short causing them to bleed on more than one occasion, the last time required a vet visit. When they called the owner they were told that the bill was not her responsibility. The place is staffed by a team of pasty faced, pimply teenagers who seem a bit dazed and confused. The manager is also very young, disrespectful and rude (she also lied and told us that Mudd Bay staff next door had complained about our dog, which we confirmed was not the case), this is Olympia, but that’s no reason to make people feel unwelcome. We spoke to the staff at Mudd Bay next door and were told that we were not alone in our opinions of this place. They gave us the phone number of another self wash which we plan to try next time. We will not go here again.
The owner who sits upstairs all day watching toy dogs at the doggie daycare apparently told the manager that our thirty dollars was not «worth it» for her to put up with our dog. This is the kind of person that does not like big dogs, and only tolerates them for the money.

This place is amazing. If you have a small dog I would highly recommend for you to go to doggie day care here. My small dog loves it here and literally jumps with joy the moment we pull into the parking lot.
This place is super affordable and gives great socialization for puppies/​small dogs. I bring my puppy here just for a couple hours sometimes as a treat. She loves it so much and after the couple of hours she goes homes and smiles and sleeps. And the people in charge of it are super nice and great.
Also the groomers in the front are always super happy to see any sized animal and have great options of soaps to choose from and is a great facility to bathe your own dog or get them professionally groomed.
Huge fan, and I would highly recommend this place

STAY AWAY! My poodle was cut extremely short to the point of multiple cuts to her body. Her inner ears were extremely irritated and reddened. Her peri area was cut as well. Between her toes were cut as well. Her under arm has a long 2″ cut. Won’t be recommending to anyone!!! It’s been less than a week and my poor girl is now scabbing, which is alerting me to more injuries. Highly disappointed in their work.

Love these folks. They are absolutely great w our large Labrador. Dax loves them — so we love them. Hanging out waiting for Dax’s appointments I’ve seen other owners, and we all talked about how great Madison and the gang are. Dogs come back happy, fluffy and well trimmed. So glad to have found them when we moved to town. We never needed to look further once we found Westcoast K-​9.

Worst groomers ever. Horrible cuts. Staff were snarky when I asked why all my dogs nails were bleeding, they told me go go head get on google and educate myself that they had to cut the wick to get them short. I told them it was inhumane. Ask to speak with manager I received same response. Talked to previous workers who are personal friends and they told me horror stories. About mistreatment of the animals. Unfortunately I tried the other k9 by my house but it was not much better. I will stick with my privately owned groomer. I wouldn’t even bring a start dog to this place. Don’t waste your money or put your dog through this experience. They do not care for the animals why spend your money there. Wish I could leave no stars.

I’ve been here twice now. The first time, I made an appointment to get my dog (what I thought was) groomed. When I arrived, I asked them to trim some of her hair shorter, but was informed that because she was not actually getting groomed by a groomer, they couldn’t do that. I was told that she was only signed up to get a bath and brush, and that if I wanted her done by a groomer I had to specify next time. First red flag. I thought that I would try it. I left her there and returned FOUR HOURS LATER (waaaaayyyy too long) to my pup. She had four bloody toenails, and got blood all over my shirt. I was very upset, so they offered to give me a credit for how much I paid ($ 32.50, a little steep for not even getting groomed). I agreed. I came back to use my credit, and actually got her groomed this time. and after picking my dog up, I still had to pay extra… She looked really good though. Cut nicely and evenly! However, I got home to brush her, and I got MOUNDS of hair off of her! They told me they would deshed her. It looked like they hadn’t even brushed her! I posted a picture of the amount of hair I got from brushing her for ten minutes, and she is not even a heavy shedder. I won’t be returning. Too expensive for not enough services.

We love this place! Ashley & Jacob& Ryan all the staff is wonderful with our boys!
Thank you for providing good service on the West side of Oly!

We’ve been taking our dogs here since they opened, to do the self-​wash, and then to have the «professional» clip the nails after the blow out.
This past Sunday, the «professional» clipped past the blood vein on our girls rear paw. Her reaction? «Ooops, these black nails are hard to do. But we only have one more paw to go.» The next nail she cut so short that it squirted blood. Once I could understand, but TWO in a row? The woman was obviously inexperienced or in a big hurry.
I have never SEEN such a short nail. And my girl was in pain. Which made me upset, naturally. I called and asked if the owner/​mgr was there and the person I talked to said no, but told me to email her the photos and our experience which she would pass on. So I did.
4 days later… not a word /​not a call /​no apology from ANYONE.
VERY not impressed. Take a look at the picture, I’m sure you won’t be either.

I’ve been bringing my dogs here for the self-​wash for years. They used to have multiple options for shampoo, conditioner, blow-​dry, and other amenities, but lately it’s been stripped down to one shampoo, no conditioner, no ear wash… Despite that, it’s in a convenient location and it’s always nice to be able to take my dogs next door after their bath for a treat at Mud Bay Granary.
At 4:25pm, I called and asked what time they closed for self-​wash and was told 5pm (today is Sunday). I loaded the dogs into the car immediately and zipped over– walked in the door at 4:35. An employee was cleaning up and told me that they accepted their last self-​wash at 4:30. I explained that I had just called and was told they closed at 5pm. She said «well we’re open tomorrow from 8−9» and denied being the person I spoke to on the phone. Now I understand that a business needs time to clean up AFTER closing, but when your business hours state 9 – 5, and the person answering the phone says 5, it sounds like the person working wanted to get off work at 5, rather than wait until after closing to clean. Very disappointed.

We’ve been coming here for years now. 2 big dogs with a lot of fur. We get the bath and groom and they always do a great job. Staff is very accommodating even when it gets really busy. Highly recommend.

They’re always really sweet to our two dogs. Nice staff and nice owners!

I’ve been bringing my dog here since she was a puppy and she gets so excited when we pull in! Whether it’s for a bath or the small dog daycare, I know she’s in good hands. I love that I can drop her off at «daycare» and she will come home exhausted, which is so nice! They are always excited to see her as well, which is very comforting!

They did a great job on my pup, only his second groom, the first time I took him to Capital City and they kept him for over 6 hours, kenneled. He was very distressed and really had to potty.
I decided to try K-​9 because it’s closer. The staff was friendly and helpful on the phone, even giving me advice on how to manage my pup’s coat (he’s a rescue, and I needed some help with his transition from puppy to adult coat). K-​9 gets your dog in and out in 4 hours.
When I went to pick up my pup, he was having so much fun he wasn’t ready to leave! The groom was better, and my pup was happy, plus the price is very reasonable. I was so impressed I have made another appointment for my other dog. They also offer an express service — two hours — for $ 10 more. I had been there before to just do a self-​wash, and the staff there was friendly and helpful. Highly recommend.

This is the only place we take our dog! He loves being pampered by the staff, and I feel good knowing he is in their hands. Staff is always friendly and helpful, and I can tell they really care about the dogs!

I own a cat. She if a very fat calico and has very thick fur. Although calling around to fi nd someone who grooms cats, k9 clubhouse told me they would groom my cat for me and gave me a good package deal and prices. I highly recommend this place.

My boxer, moxie, has spent three days a week with k-​9 clubhouse daycare pals for several years. She adores the team there — as do I – they are knowledgable and clearly love working with their clientele. I can’t recommend them highly enough!

I called this morning to take my dog in for a bath because I thought my usual place was closed today. They neglected to ask on the phone how old she is and only told us when we got there that they won’t groom a dog over 12 years old. That would’ve been useful to know before putting her in the car and driving her over there.
I’m glad after reading the reviews. I took my dog to Capital City Groomers and now she looks like a million bucks.

These people were harsh to me. I felt like I was imposing on them. The place didn’t seem very clean. The grooming was less than satisfactory. The prices are good, but I would never go back.

Well this is weird I thought I had already written my review… my pictures are up. Any Who…
The staff in K9 Clips Grooming is just plain awesome! They treat my animals so well they are excited to go back. One of my big pluses is that I had an English Springer Spaniel, Winston Churchill. He always looked great (pictures posted.) He was diagnosed with cancer at the age of 10 and even with the illness they continued to care for him, and cleaning his ears the best they could. They would take hours to work on him allowing him breaks in the process when he got tired. He was always happy to see them and they were happy to see him. He passed away Feb. 1, 2011. I do have to note they don’t Sr. dogs on as new clients but they won’t ever turn your dog away if you have been a long time client.
Now Holi Day goes there and has since she was 10 weeks old… she is now 7 months and has the big girl prices but she still is affordable she gets a «good dog discount» She went every month until she was 6 months we had to skip a month due to scheduling on my part. Took her in today and it was as if nothing changed. She goes in ahead of me tail wagging and just plain happy.
They will be caring for my dogs as long as they are around!
The bandannas are always cute too!

I took my chihuahua mix puppy, Gidget into K9 Clubhouse during the weekend. It was super cheap, 14.99 for 2 hours of grooming including nails, ears, shampoo, drying and general maintenance, the staff was pleasant and knowledgeable and Gidget seemed to have a great time!
I will definitely be taking my pup back into the K-​9 Clubhouse in the future, it was a great experience!