TwinStar Credit Union – Olympia

This is the third year in a row I have traveled to Mexico and the third year in a row that I have informed twin star of my travel plans. This is also the third year in a row that twin star has frozen my debit card leaving me with no access to my money. I Have spent over an hour trying to straighten this out on the phone and I still have no access to my money. I will be closing my account the minute I return home. They have no after hours number to call so if I can’t get this resolved during regular business hours I’m screwed until Monday. Meanwhile I’m stranded in Mexico with no access to my money. When I talk to customer service their response is «I’m not sure what’s wrong, we will get back to you».

I’ve been a TwinStar member for 26 years. They were great back in «the good o’l days» (when they were called TwinCounty). I have grown tired of their indifference for the customer. They no longer act like an organic company and feel more like a big bank. Oh, I would still recommend them over a bank but there are better credit unions available. Too bad, I hate change.

This is the biggest SCAM ever committed against a consumer. I use the term consumer because I have NEVER been a customer of TWINSTAR.
They have placed erroneous remarks on my credit report for 4 years even though I have never had an account with Twinstar.
Now they are trying to collect on a loan that never… NEVER existed. It was never issued. There was never a loan application. There were never funds distributed. There was never a payment made on this fictitious loan. Only inaccurate reporting to the credit bureaus.
This is absolutely insane. DO NOT TRUST THIS COMPANY!!!
You cannot believe how time consuming and expensive it is to fight this type of thing. It is a crazy surreal experience which makes you realize how little control you have regarding your personal information in the information age.

There’s one word I’ve learned that TwinStar likes saying, and that’s «denied»
After being declined for a secured card (yeah, what?), I applied for one through Navy Federal Credit Union and got approved. After spending thousands of dollars and countless hours repairing my credit, I returned to TwinStar after nearly everything had been removed from my credit report, to get denied for an auto loan that, if approved, would have been at a whopping 11.99%.
I immediately tried with Navy Fed, and got approved for $ 9000 at 5.29%.
Then Navy Fed approved me for a $ 5000 Platinum MasterCard at 12.74%
TwinStar, I wanted to work with a local organization, but apparently you think you’re too good for me. I will be transferring all my business over to NFCU due to the exceptional customer service they’ve given me. If you can’t provide me with the services I need, I have no need for you. You’re supposed to be for the members, but apparently you’re just for the bottom line.

I recently moved to Olympia from Southern California. I spent some time in between in another state, which did not have any branches of my former large bank. While I was away, my former large bank closed my account for inactivity. This meant I needed a new bank when I arrived in Olympia. I had been thinking about making the switch to a credit union for some time, so I did a little research and decided on TwinStar. I submitted an online application for membership. They needed a little more information from me (due to the move) and asked me to stop in my nearest branch. My experience opening my account could not have been any easier or more pleasant. Within the hour, I had a new interest-​bearing checking account and a savings account, courtesy checks, a debit Visa card and all of my payroll check available. After I left, I was able to stop at the gas station and use the brand new debit Visa that I didn’t have when I arrived. Yes, that’s right, they make your debit Visa on the spot. The fact that they didn’t place a hold on my payroll check was amazing. The entire time I was there, the service I received was fantastic. TwinStar has fully functional online banking with bill pay and even a mobile banking app for iPhone! I couldn’t be happier with my decision to become a member of TwinStar Credit Union and I can’t imagine why I would ever go back to a large «bank.» By the way, I’m just a regular working Jane, so it isn’t like they gave me special service because I have lots of money or anything!

After my husband and I got married, we decided that Bank of American wasn’t cutting it anymore. There customer service was horrible, it took DAYS for transactions to clear and my whole experience with them was a disaster. We switched to TwinStar five years ago and we will never switch again. Even though we don’t live near some of the closest locations, I will continue to bank with them. I have family members that have been with them for years and there customer service and superb banking skills are a keeper! If you are looking to switch from a bank to a credit union, TwinStar is the way to go!

Awesome? Wait until you need help, or see how long it takes when they have to make an adjustment on their end…
One star because their phone center customer service tries to help.

I have been using tccu for about 8 years and love it. I have never had a problem (except for billing address issue through visa, but was fixed quickly with a phone call). Online banking is amazing, gave it four stars because there is no drive up atm.

Twin Star Credit Union is awesome. How many of you would say the same for your financial institution? Their bill pay system is easy to use and let’s you add vendors who aren’t main stream big corporations, like a neighborhood daycare, so you don’t have to remember to write a check each month. I didn’t know to be grateful for te price for this great service until I heard someone saying their bank gave a discount for the bill pay service if you had a loan through them and I was like, you PAY for that? Mine is FREE!
Plus ditto on how cool it is to have all the ATM surcharges reversed!

This place blows ordinary large financial institutions out of the water in so many ways it somewhat unfathomable to me.
The car loan I got from these folks has a 4% lower interest rate than what I was offered at the dealership. It’s easy to pay online and all around ideal.
In addition to an ATM, they also have two drive up tellers. I thought these were relics of the past and my childhood memories of the magical tubes that you got to send off would be something I would never be able to make use of as an adult. Luckily, TwinStar kept the dream alive.
The «accelerator» checking account that I have is what I really like. I get 3% interest on my checking account, am not charged any monthly fees, am not charged any ATM fees, and am even refunded the ATM fees that I incur from using other ATMs.
While I once frowned at ATMs in bars and restaurants while considering walking a couple blocks to the nearest bank, I now stand tall and say «Yes! I will pay the three dollar fee! Thanks TwinStar!» I also get weird looks from strangers that wonder why that man is talking to the ATM, but I’d still say it’s worth it.