Macy’s

Used to be a regular frequent customer… but now.
i WILL NEVER, NEVER, EVER, EVER SET FOOT IN ANY MACY’S AGAIN… EVER.
My daughter had her wallet stolen near my house Easter 2015. She did what we all do, canceled her credit and debit cards, and replaced her Driver’s License
Several months later she gets a notice in the mail that she has to appear in court in Olympia for SHOPLIFTING IN MACY’S. My daughter is a Security Post Commander for a local company and holds a degree in criminal justice. So she contacts Macy’s and is told she is banned. Not stopping there, she goes to the store anyway and talks to security and asks them to let her review the security video or at least let them look at her and compare to the suspect. Absolutely not, they refused completely. So she went to the Olympia Police department and requested a copy of the report.
She gets it and is absolutely shocked to see and read the report.
1. The person who they picked up… and let go… looks nothing like her.
2. Had given a different address than listed on the I.D.
3. The security guard noted the i.d. and the suspect weren’t quite a match, plus info provided wasn’t quite right. DUH.
4. They let her go and handed BACK the i.d. to the suspect even though there was doubt about the match.
My daughter took that report and showed the picture to folks who live near us. They knew exactly who it was, so with the address and name of the person who stole her identity she went to the local police and gave the info to the Olympia Police. Did anything come of that. NOPE.
So my daughter had to take off time from work, go to court where the prosecutor took one look at her and said… THAT’S NOT THE SAME PERSON. Charges were dropped.
Now back to Macy’s. They gave back her I.D. that was stolen to the suspect, Did not contact the police to report their suspect had a suspicious I.D. Did not have enough brains to notice… UH hey this lady doesn’t look 26… golly she almost looks 40. Golly the person is much taller and heavier than the person pictured in the i.d. (no the suspect did not even try to change the picture). They let all of that go… Oh and the addresses, and other info did not match. In fact for shoplifting the police are not usually contacted apparently.
So my daughter asked Macy for an apology and to pay for credit monitoring for a year. They refused. She is sitll banned and no apology. Now the thing is if they had had possession of that I.D. by security they would be asked to do this.
The worst part is due her job, this could have cost her job and may affect her future. that stolen i.d. is still out there. Macy’s had their hands on it, could have had this person arrested. But they chose to be completely INCOMPETENT in this situation.
By the way we have never heard back from any of the Police departments on the status. HELLO WE GAVE YOU THE ADDRESS AND ACTUAL NAME OF THIS PERSON.

I stopped by the Olympia Macys for some shopping while I was visiting from out of town. The store is segmented into 4 quadrants with a central area that contains accessories like jewelry, makeup, perfumes etc.
The quadrants are ¾ womens/​girls and about ¼ mens which is a pretty big difference from my local Macys which is closer to half and half. That was sort of disappointing as the amount I had to browse through ended up being fairly small. I’d say about half the mens section was dedicated to suits and dressy clothing, a quarter to what I’d describe as «dad clothes» and a quarter that was stuff I might be interested in.
Again this was kind of disappointing BUT I have to imagine that’s just what works for them in the area so for some people this must be great.
Overall the store was fairly clean, though for how much things cost the changing rooms weren’t nice (like all Macy’s I’ve been too). Lots of discarded clothes lying around, poor lighting and a general feel of an older brand. Still I found some nice pants and a shirt I liked and walked away being fairly happy with my purchase.

Absolutely, slow customer service! I waited in line for 15 minutes behind one lady, and she only had three things to pay for. I should expected that because everyone who works there are old, but it seriously shouldn’t take that long. I don’t recommend this macy’s at all, because you can’t find help when you need it either. Terrible customer service! Never going back!

I was not impressed by the selection or customer service I received here. I couldn’t find a dress for an event I am going to. Their selection was very slim. The item that My stepmom found was nice, but the lady at the register asked my step mom a minimum of 7 times if she wanted a Macy’s Credit Card. How many times do we have to say no for you to register that we don’t want a credit card from Macy’s?
Recap:
Overpriced
Limited selection
Pushy sales clerks
*I won’t be going back if I can help it

great customer service, selection of sweaters, and clean and organized store! esp/​on a Frday eve.

I really like Macy’s. Their everyday prices are decent but their sale prices are AMAZING. Like really amazing. And the quality of the clothes is so much better than what you usually get now a days. They have a decently large selection of kitchen equipment of high quality. Look online before you come for coupons and sales. Yes, the customer service isn’t great — more because it seems like there aren’t enough people and they are usually new. I’ve never been treated rudely here.

This is probably the smallest Macy’s I’ve been to so small selection.
V****** literally spent 10 minutes checking someone out in front of me with a whole 3 items. Then when it was my turn she pressured me to get a Macy’s card and donate to charity, none of which she did to the person in front of me.

Not impressed with the customer service. I normally don’t shop at Macy’s but, a buddy told me he had a great experience with their customer service and the employees were very helpful so, I figured I would give it a shot. Walked in and two employees were at the register with one customer so, I started looking at suits (need a black one) and looked through all the racks with the two employees still talking and now the customer is gone so. I looked around another couple minutes (I was 15 feet away from them) and with no recognition or even a hello or we will be with you in a minute, I walked out the door. I will buy my suit elsewhere.

African American friend and I went there to buy some luggage. Two cashiers were assisting a woman at one time. Nobody greeted us. Nobody said «be right with you» Cashiers took they’re sweet time talking about egg shell colored towels. Stood there for a while then sought out another cashier. Again two cashiers were assisting one lady in buying bras. Notice took any notice of us. Ignored us. So we dumped the luggage and took off. Is it because we were dressed down in sneakers and jeans… maybe? Racism? Probably. Pity because we were about to spend over 500 bucks. Took our business elsewhere. Some people act like they’re superior because they work at Macy’s. In the words of Edina from that wonderful cult T V show «Absolutely Fabulous» «You only work in a shop you know, you can drop the attitude.»

This Macy’s is just horrible. The selection is always very minimal and customer service 9 times out of 10 is severely lacking. I have lived in Oly most of my life and only go here when I dont have time to drive to the Tacoma Macy’s.
Trying to get someone in the shoe department to help you is like trying to pull teeth from an alligator. Impossible unless you track someone down and follow them around with the shoes you want to try on, in your hand.
This store is small but come one, who are your buyers? Can you at least try to compete with other dept stores in the area? There is a market in Oly for clothing — seriously Macy’s!
The only positive that I can think of is that the lady;s at the Clinique counter are awesome — that is the only reason I am giving them one star.

First off, I’m not going to be «that guy» trashing a place to go against the grain. I want to review Macys because they disappoint me tremendously. Macys is a brand I expect more from. Like Coke for soft drinks, or Nike for athletic wear I expect the brand of Macys to be synonymous with department store excellence. I have found nothing to admire about our local stores. The west side of Olympia isn’t kept to a standard I expect of the brand. A lot of finishing details aren’t there. This is supposed to be again, Macys and I don’t get that excitement when I’m there at all.
I don’t know why but my wife has a card there. I suppose their sales must be enough to entice her, because the stuff I see otherwise would make me leave and likely never return.
Case in point. Her card has had issues with having the wrong name on it. I had seen this myself, and needless to say things got irritating and I had to walk away. They said the card was in this other persons name after my wife showed her license! What? The account had allegedly had this before a months prior but it had been «taken care of» when the cashier tried to help she ran into dead ends with what was available to her, so she called the store manager and explained that my wife’s card had the wrong name and this wasn’t the only time it had happened. The store manager had the cashier call the card customer service line (this was not important enough to bring them out of the office?), and after a 15 minute hold it turns out the card line was closed for the day. So, problem not solved, second time same issue. Then, a few weeks ago she ran into problems trying to do a return at the Tacoma store and was made to wait 15 minutes so that the cashier could get easier transactions out of the way first.
So, maybe not all Macys are like this. Maybe it’s just the way things go. BUT for me, I wouldn’t waste the time with them just to get 25% cooking utensils 3 times a year. No thanks, and sorry Macys, but you’re just not what I expect you to be.

Macy’s is the only place I can find clothes that fit. The clothes I buy last a long time so I don’t need to shop too often. The petite’s section is decent sized and I can always find something I need even during picked-​over sales. The sales associates in the Petite’s department have always been very nice and helpful.
My husband went here to look for some work appropriate slacks. He found one pair that fit, but one of the sales associates let him know they could order his size. His pants arrived and they fit wonderfully.
I enjoy the ladies at the Estee Lauder counter. (And, indeed the entire cosmetic section!) Everyone here is very nice, patient, and works with customers to meet their needs. I mention Estee Lauder in particular because it’s one of the few product lines I’m not allergic to.
The bedding section is nice during sales. I got a nice white/​red floral comforter for my daughter’s room because she kept taking the set I got as a gift. All matching items were also on sale, which was nice.

I love this store because it’s close to home and they carry a lot of brands that I love. Great petites section and the shoe department is nice. Love the cosmetic counters because everyone is really helpful. My teenage boys always find great shirts and jeans too. For the shopping options in our town this is my go to place especially during a sale.