Barnes & Noble Booksellers

My father in law loved books. My in laws have been in the states for 2 weeks and this is our second visit to Barnes and Noble. If I knew it would be so soon I probably would have signed up for their membership but I personally don’t go there a lot.
I was annoyed that when we were checking out they were pushing the membership too hard despite me telling them no like 3 times. It was kind of a turn off. I think the next time my in laws visit, maybe we’ll sign up.

I spend a lot more time at this establishment than I would like to admit and I absolutely love it. The staff are always helpful, my kids love the kids section, the store is clean (including the bathrooms), and the Starbucks baristas are both friendly and great at making coffee!

Went there tonight after a long day at work just to pick up a couple of calendars. Went to check out and there was one girl working at checking people out and she apparently was waiting on a customer who ordered a book she could not find and it was going to take some time to help her. I tried to get her attention to call someone to help check out, but she ignored me. I finally got her attention and she ignored me again. I then made eye contact with a guy who later said he was the manager and he ignored me. Finally another girl came out and motioned me to the checkout line, she was pretty rude and didn’t bother to ask me if I was a member. I complained to the manager and he was very condescending. I won’t be going back, and I will not renewing my membership.

I’ve always had excellent service at this store, but recently a young woman went above and beyond to help me find a book. A month or so earlier I had purchased a children’s book that I thought was the best I had seen in awhile. I read it two or three times before I sent it off to Minneapolis. Then along came my niece’s son’s birthday. I thought I would pick up the same book for him, but unfortunately I had forgotten the name. The display had been changed so I was standing there looking lost when the employee came by. She did her best to help. She even went into the computer to pull up the list of books that were on that display (unfortunately it had been deleted). Since we couldn’t find the book I was looking for, she took the time to help me find another book that was appropriate for a two year old. Another excellent book! I was sorry I hadn’t gotten her name so I could tell the manager how much I appreciated her helpfulness.

The staff was approachable and knowledgeable of their selections. I didn’t have any trouble finding the staff or finding a book on a subject that interested me.

Everyone seems to mention the lack of customer service in this store but I didn’t seem to have that problem as I came a little later in the evening and it really just seemed like there was one cashier who was also shelving books nearby and there were two people at the customer service counter. Other than that I did see anyone else.
I came looking for postcards, which they didn’t have, and ended up browsing a bit so I didn’t completely waste a trip. They have stationary and gift sets and all sorts of discount books. There is quite a selection as well although some of the books and the magazines were pretty expensive. I’m just not how and why they compete with Amazon or other online bookstores. Slowly I think interest in bookstores is dwindling with online being at everyone’s finger tips.
Anyway, after I was ASS-​aulted visually by a man who appeared to be homeless who had basically his whole backside out in plain view, I figured that was as good a time as any to bounce.
Nice store but it’s not one the top of my list when looking for a specific book.

I enjoy browsing at Barnes and Noble. I don’t usually buy books from there because I like to find used books, save a little cash, and a tree or two. I do like the clearance book section and the Starbucks seating areas for relaxing and computing.

My granddaughter and I received Barnes and Noble gift cards for Christmas. We went into the store on New Years Day to shop. The store staff at the help desk was friendly and gave great assistance. However all those warm fuzzy feeling were destroyed when it came time to pay for our items. Our cashier’s name was Cathy but she might as well have been named The Grinch. She was unfriendly, uncooperative and when I asked a question I had to repeat it twice to get her to answer. Sorry Barnes and Noble I won’t be back, there are other stores in Olympia that are actually happy to have customers and Cathy made us feel like she was doing us a favor by being there. No thanks!

I used to love this store. But obviously management has decided that they don’t need to value their people, since it is hard to find help and when you do they are clearly overworked, aren’t friendly, and don’t know much about, you know, BOOKS. And the store just looks shabby now. They still have a decent selection of journals, the best in town. I don’t go here anymore, and I used to go several times a month. I now get all my books from Orca or Amazon.

The employees I encountered seemed very officious and impersonal. The cashier basically ignored my comments and questions. Back to Amazon for me.

I used to love this Barnes and Noble but the customer service in this particular store has gone downhill to the point that I now go to Orca books downtown or order from Amazon. The last two times I have been in I have asked to have my books gift wrapped (a service they offer but apparently dont like doing). When I asked it was like I was asking them to perform a root canal. The lines are long and they usually have just one checker. Hard to find someone help you when you are looking for a particular book. I spend a lot of money on books as I am an avid reader and B & N Club Member but I might just let it expire after this year.
Not impressed.

I stopped here today to get a Christian book and study guide that was recommended. I stood in line only to get to the counter that had a cashier that was more than rude. I had my husbands debit card because mine was canceled as the numbers were stolen on vacation last week, so i had his to use. She said for me to come back with my own debit/​credit card and that it was unusable anyway because it was not signed. My husband has used it for a year with no problems … There was no reasoning with her as she was rude and I could tell she would not even discuss it. B&N lost $ 70 in sales and I came home and ordered on Amazon for $ 35. will not go back …

This is the typical large chain bookstore. There’s a wifi/​coffee, a central service desk, a childerens reading area, and a stationary section. It would be nice if there was a little more walking space. On a side note, bathrooms are clean, but could use an update. I appreciate the wide variety of books and magazines. There is something for everyone, and a book on almost anything one could imagine. There wasn’t much staff there, but my cashier was quick and friendly. I also appreciate that she wasn’t pushy about the membership card. I’m sure I’ll go back to this store.

This place is the darkest dingyest bookstore I“ve ever been in, half the lighters were out and the whole place was just… depressing. I would never go back. Same with my wife.