Bank of America

I don’t want to give them 1 star because it’s just not my way, but after 35 years with them I guess people need to know the truth. The people who work here are fine, the problem is that they have been trained and taught to protect the bank and the bank’s interests ahead of the customer’s. Their policies are designed to make the bank the most money possible while providing the least amount of help possible. I understand that this is a viable business decision, it just isn’t one that delights me or makes me want to pay for. Have switched all my personal accounts to OBee and preparing to move our business accounts. It’s just hard after all this time. I feel a bit like the abused dog that keeps licking it’s wounds but still goes back for more. I hate feeling like that :(

Do not bank here. Go to a credit union. WSECU is wonderful. The managers at this BOA are horrible people. The only person to have ever greeted me with a smile and kind service is the teller Capri.

This bank is the WORST! I have been banking here for 20 years. 20 years.
The ATM ate my card one night. My Bank of America ATM card – not Chase, not Wells Fargo – my Bank of America card. I am their client. The banking center had closed 5 minutes before and ordering a new card is such a pain. I knocked on the windows trying to get help from the tellers who were counting their money and ignoring me. This didn’t bother me much. However, the manager soon came to the window and said, «we’re closed». I told her the ATM had eaten my card and wanted to know what to do. She just kept saying, «we’re closed». I asked her if this is how Bank of America helps a 20-​year client when their ATM fails. She turned around and wouldn’t even talk to me. She could have come out and helped me, could have not come out but offered to get my phone number and call me in the morning. She did nothing. She refused to help a 20-​year client.
This is just one instance of a company with disturbingly bad customer service. I wish I could give them 0 stars. I am pulling all of my accounts. Good riddance.

I’ve banked at this branch since it was Seafirst and I was in High School. I was renting a safety deposit box with virtually nothing in it — things like my long deceased parents birth certificates, marriage certificates. Since it doesn’t look like I’ll ever move back to Olympia, I decided it was time to cut out the annual fee for a box that wasn’t needed. So sad! The lady who helped me close out the box was super friendly and helpful. The staff here has always been great.

Nevermind this place being in a hell hole of a town, and nevermind that it is Bank of America –which stand for all that sucks in finance, this place has some of the rudest pushiest employees ever.
Hey lady, if I want to be treated like the common criminal, I’ll head down to the local police precinct. I’m just here for quarters or to cash a check. «Are you a Bank of America customer?» YES. That’s why I traveled to my own bank for these type of transactions. «Would you like to open an account with us?» NO. And then the same question would be asked again another way. (You see I opened up a BofA account at another branch in another place years prior to me using this one.)
…and another thing. It wasn’t like they were quick with my needs. To wait in a long line while the teller asks some slob about his construction job and 14 kids with 4 wives, and then to get treated like this? Kiss my wallet goodbye BofA Olympia…