Arthur Air Conditioning

STAY AWAY !!! Just got a call from Emily to speak to the homeowner. I asked why and she replied to schedule your YEARLY MAINTENANCE… HMMM … We NEVER used you folks. so why the call??? this company is just SO DESPERATE that they try to TRICK homeowners to believe that they handle their AC. Honestly… how DESPERATE can you be? Just read the reviews. everyone agrees with me STAY AWAY. And if you need a good AC company call CALDECO in Tampa. just the best. They do not rely on telephone soliciting to get business as ARTHUR AIR does. ARTHUR AIR and RANDY has probably changed his TAX ID more times than I change my drawers. CALDECO is HONEST and RELIABLE. Let’s put ARTHUR AIR out of business where they belong and STOP annoying people that are not your customers. Annoy your own customers… OOPS I forget YOU DO NOT have any customers any more … ARTHUR AIR = DEADBEAT So Randy what do you have to say now… no thank you???

I wish I would have read the other reviews before I called. Our air conditioner was here when we bought our house. It stopped running and I found our warranty from the previous owners and it was listed under Affordable Air, so I found out it was renamed Arthur Air. The warranty covered parts but I would have to pay for labor and I was fine with that.
We have friends that own a HVAC company in another state and they let me know what the problem probably was, the capacitor. Arthur Air came out and charged me $ 99.00 for a service visit and that would go towards any labor. He said we needed a new unit and he was sure it was not the capacitor.
I called another company that came out and without me saying what I thought the problem was, he immediately said — easy fix, this is common and replaced the part that we suspected in the beginning and it was a charge of $ 150.00 total including the capacitor. Now it has been over 2 months and it is running like new. We asked Arthur Air for some of our service fee back since they did no service also, the part should have been covered under their warranty, but I guess I am just happy that I’m only out $ 100 instead of $ 6,000.
I wouldn’t hire this company because they are either being unethical or they do not know what they are doing.

Too bad that you have to pick at least one star here. Very unethical and disengenious operator. I have never dealt with any worse of a vendor or contractor. Despite having spent in excess of $ 25K, he failed to honor his extended service agreement 13 months after installation. Phone calls are screened and the owner hides behind a poor lady who handles his dirty work (what a coward). Five visits to my house and I was told to see if someone else could diagnose the problem. Called them back with diag complete, they show up three more times and do nothing. Can’t get a return call (coward owner).
Check out their BBB record. rated“F” and revoked mebership.
Stay far, far away. This is a very slimy and slippery chartacter who will lie, steal and cheat his way in and out of your wallet in any manner possible.

AVOID ARTHUR AIR AT ALL COSTS!!! Arthur Air put a New $ 7000 Trane unit into my Oldsmar home in June 2011. Last weekend the fan blower stopped working. No big deal since the unit is under warranty, right? WRONG!!! They sent out a tech on Saturday who diagnosed the repair and gave me a quote for the labor to fix. He stated that the price was guaranteed for $ 550 labor + $ 99 diagnostic charge. Since all of the parts were under warranty and he would order that day and be back on Monday to install. I agreed to the $ 649.00 price and waited for the repair. Today another tech comes out to the house and diagnose the repair again. He now states that the first rep was wrong and that he missed 2 additional parts and that the repair would cost $ 1100.00 to repair. ARE YOU KIDDING ME??? Your company tech quotes me a guaranteed price of $ 649 and 2 days later you want me to pay $ 1100??? What a bunch of CROOKS!!! I ask to speak to the owner to get this resolved and he has not taken my calls or called me back! AVOID ARTHUR AIR AT ALL COSTS!!! 1 STAR is to generous for them.

Arthur Air Conditioning did a wonderful job installing my air conditioning system in my home in Oldsmar. The technician came out on 4^th of July when my system stopped working and I decided to replace my system rather than repair it and they came out the next morning, installed my new air conditioner and it has worked beautifully since. The installer was friendly, neat, cleaned up after the job and I received all my warranty paperwork in the mail the next week. Arthur Air Conditioning has installed several of my neighbors systems as well and I couldn’t be more satisfied.

Terrible customer service. They came out to clean our AC unit because it was leaking, but they didn’t do a good job because it was still leaking after they left. They had to come out a second time to get it right. They also fixed a part on our AC unit, but ended up breaking our AC unit. We’ve been trying to get them to fix it for a week now. They keep scheduling appointments, but then they don’t show up for the appointments. We’ve called them several times and have gotten little response. They also sent over the same technician that knows nothing about our AC unit. Do yourself a favor and find a different AC company to work with. This one has the worst customer service that I have come across.

The real name of this company is Affordable Airconditioning DBA Arthur Air. They have filed bankruptcy March 2012.
BEWARE IF YOU ARE doing business with them! See link below.

If you are looking for a company that will not rip you off and who will stand behind their work, then DO NOT choose this
Company. After over charging us for freon by hundreds of dollars I tried to contact anyone at this company for help. I even sent emails and calls to the owner all were never returned.

My air unit was down so I scheduled an appointment with Arthur Air Conditioning for home repair service. They scheduled me for a 11am — 2pm window and agreed to have their tech call me 30 minutes prior to coming out. I did not receive a call by 2pm so I called them a little after 2pm to find out what was going on. Their rep said the assigned tech was still working on a job and she gave me no reason for not contacting me in regards to this delay. She did agree to call their tech for eta and call me back. Neither the tech or their rep called me back. Had I known they were going to blow me off I would have called another company to repair my air unit that day. As a result I had to go another night without A/​C and had another company complete the repair the following morning.

DO NOT DO BUSINESS WITH THESE PEOPLE! Their «24÷7» emergency service is non-​existent. Numerous emergency calls to them over the Labor Day weekend and after hours went continually unanswered. If you reach the actual office, the lack of service continues and messages to the owners are not returned. They have always ‘just stepped out’.
My brand new air conditioners have not worked for over a month. They have been to my home several times but the problems continue. I was told by their own tech that the installation was so poorly done that the conditioners would continue to break down. I finally called another company and was told that the installation «looked like it was done by a couple of 10 year olds», and the installation was not done to code and would take approx. $ 1500 to bring it to code.
One star is too high a rating for Arthur Air, but a zero star rating was unavailable.