Air Zone Air Conditioning and Heating

We had a wonderful experience with AirZone. The tech Larry communicated his estimated arrival time prior to coming and showed up slightly prior to that time. He then very quickly diagnosed the problem, and fixed the issue. The process was easy and frankly a great experience. I’d recommend them highly.
Chris Black

I’m surprised to see these bad reviews! Our service was excellent! We were directed to them by our home warranty provider and they were very overly helpful and tried to work within our means. Our AC in the front of the house quit working and we contacted out warranty company and within a few hours we received the call from Air Zone. We were traveling the following day and had a small window that we could be available. They tried there best to get there during that time but it just didn’t work out. They quickly apologized and set us up for a morning appointment the day after we returned.
On the day of the appointment, they arrived first thing in the morning as expected and quickly got to work. It was found that our issue was due to a maintenance problem. Although our warranty wouldn’t cover the bulk of the issue they were still able to use our policy to update some key pieces that would help our units run more effectively. We chose to purchase their maintenance plan to ensure that we don’t have these issues again and we left the interaction feeling satisfied and cool. Our technician Thiago was friendly, helpful, and really tried to educate us on the AC care process. I highly recommend their service.

Excellent Service. Extremely knowledgeable technicians. Highly recommended!

Air Zone sucks!!!
Their unprofessional attitudes and lack of honesty have left us looking to sell the house. The AC unit that they «installed» has never worked correctly for any long period of time. We live in Florida. No AC is not an option. The last time that they came, they topped off our new system with 2 pounds of freon. That screams LEAK! It worked okay for a week and then the bedroom went back to 80 degrees. We got a 1200 $ electric bill for ONE month because the system was running all the time!!! We had an energy audit from Duke Electric and they sealed duct leaks in the attic. This was at our expense. It didn’t help much. We have 2 huge box fans going all the time.

Just had the worst experience EVER with AIR ZONE, Inc.
AC guy showed up (apparently he was the owner). He talked to me like I was his freaking kid. He asked me which of the the two units was the upstairs unit and which one is the downstairs unit (they are both side by side). I told him I did not know. He then said «aren’t you the home owner? You are supposed to know this. Didn’t you see the other techs working on the units before? I told him sarcastically that I was not a certified AC guy and that I wasn’t home when they previously worked in my AC units.
Then he lectured me on AC MAINTENACE. He told me that my ceiling water damage was going to cost me a lot to fix, and that I need to consider maintenance for the AC units. I was already annoyed with this guy you this time.
He attempted to be a little more personable by trying to sell me two new AC units for 11,200 including a finance charge, but he then mentioned that he would not charge me interest!
Really? Is the finance charge not considered interest??? This guy needs to study finances.
He then left after I getting paid for the service call. He did not say anything after I cordially thank him for his time.
DO NOT do any business with this company. You will regret it. As a realtor and a person that can bring a lot of business to contractors that are worth a referral, but make no mistake, I can also ruin a lot of companies by talking to my peers and colleagues through the city and the entire Tampa Bay Area.

Nightmare situation!
Our air conditioning would get stuck on 76 – 78 and take a day or so to cool down. So I contacted American Home Shield and they put me in contact with Air Zone. On ⁸⁄₂₁ Air Zone sent someone out to assess the situation. The tech said a valve wasn’t working properly and they would order one and come back out to replace it. We scheduled for them to come back on ⁸⁄₂₆ between 8 – 11, they said we were the first stop and hed be there first thing in the morning. At 11:03am the office calls to say hes on the way. I asked where exactly he was, and it was about 20 minutes from our house. I had already wasted half a day waiting for the tech to show up and now needed to get to work, so I had to cancel and reschedule. The company refused to try to make it up to us and come later in an evening or a weekend so I didn’t have to miss anymore work.
The tech showed up on ⁹⁄₂ to replace the part and spent a good 2 hours working on our system. When he left the system was at 81 and he was a little hesitant on if he had fixed everything and he said to call if it didn’t cool down. An hour and a half later it was still 81 in the house, so I called the after hours service. The lady was very short with me, I could hear she was driving and then the beeping of her car when she turned it off but her keys were still in the ignition. She told me «we live in Florida, its hot outside, I’m sure it will cool down soon.» Three hours later, still 81. I called the after hours again– no answer, called again– LVM, no call back. The next morning I receive a call and the same tech showed up at 830am. He worked on the system until 1130am, no luck, it was now a faulty valve. He even came back that evening because he felt so bad. He worked on it for another 2 hours, nothing. The next morning I call the office and they said they will order another part but it wont arrive until late next week. Now what? They have completely broken our system and its 87 in our house.
I called American Home Shield and they offered $ 125 for a hotel. Wonderful, that will covered a night in a hotel room down the street. The next morning its 90 degrees in our house. It was nicer outside the house than inside the house. I call American Home Shield and Air Zone to try to get them to understand that we can not live in a house that’s 90 degrees, and I cant leave my dog in the house all day in that heat. Neither wanted anything to do with the situation and basically told me to deal with it.
The next week I call Air Zone to find out when the part will actually arrive. Joe tells me the part will arrive on Friday 9/​11, but they don’t know what time and there’s one one tech that can do this install and it takes a while so it wont be installed Friday. I ask if we can schedule a time for Saturday to make sure were on the schedule. Joe tells me no, sorry cant do that for you, there are others waiting and until we have the part in hand we cant schedule you. You’ve got to be kidding me! Weve been without air for 10 days and they wont put us on the schedule? Joe then tells me hes had people waiting since August with no air conditioning. Either he lied, or this company has some serious problems!
I called and complained to American Home Shield about this and apparently they called Joe and told him he had to schedule me for Saturday.
So after 23 days of dealing with this situation and 11 days of no air and living in a hotel… the new valve arrives and installed on the ⁹⁄₁₂! I would never recommend this company to anyone! Even if the «faulty» valve was out of their control, their customer service is absolutely horrible!

If I could give this company 0 stars I Would! The technicians, who looked like they were straight out of high school, came out as dispatched by American Home Shield warranty and cleaned the drain pipe and said my air was fixed. They seemed nice although pushed a survey on me as soon as they walked in my door saying they needed all 10s. Well the air wasn’t fixed and in fact when my husband came home he found that the fuse on the outside unit had been disconnected. This could have ruined the unit. After reading google reviews this seems to be a norm for them. Let’s cause more damage to make more money. They get paid by home warranty company regardless. That being said, prior to my husband fixing the issue, I had called the company to complain and was told I had to wait another day. I lost 4 hours of work already (their service window). Marcus, the technician had offered his cell# for side jobs so I reached out to him. Well he was a completely different person then he was in person and told me to «get over it» that 81 degrees was nothing and there are people who live in 95 degree heat.” I was floored, politely said goodbye! Are you kidding me?! This is how you sell yourself for your company and for «side» jobs? Good luck with that! This company is crooked and if you read the reviews on Google a former employee even confirms their shady business practices! BBB doesn’t shed a great light on the company either! Stay far far away! For a great AC company call Air 4 U!