McCarthy Nissan

Sent my fiancé to them to have nitrogen put in her tires. The next day, her left rear tire had a leak. I checked the valve stem, which is a TPMS sensor, and found it leaking from the core and the stem. Sent her back and they told her that she needed to pay for a new sensor, programming, and nitrogen. THEY broke it, but she should fix it?!? So I called the service manager and asked him why she should pay for it when it wasn’t leaking until AFTER THEY TOUCHED IT. Unbeknownst to him, I am a manager at a mechanic shop. If I work on a car and break something, I FIX IT FOR FREE, not try holding a customer hostage and take more of their money. I will be posting on several social media sites about this experience, as well as telling anyone who will listen to avoid McCarthy Nissan service department. Thanks for breaking her car and trying to take our Christmas money. YOUR GUYS BROKE IT, YOU SHOULD FIX IT! It’s that simple. It wasn’t leaking until your shop touched it. Stop telling me it’s just coincidence. I am disgusted with your service department.

Worst service ever… I have tried this place a few times. I had a part ordered and was told to get a call. Nothing happened so I checked on it and they had it and acted like I should have known. When I made an appt for it… Communication over the phone turned me into a liar… Ummm how does Friday and Saturday sound the same on a phone convo and why be so rude about it? Worth the drive to state line Nissan. Every single person at state line that I have dealt with were very friendly and efficient.

Jason Gordon General Sales Manager lied about paying me $ 1,000 to match or beat any written offer I brought him on the 2013 Altima, he had no stipulations when the offer was made. After I presented him with a written offer from a dealer in another state he refused to match or beat it because it was out of state??? Nissan Corporate is lousy too as they said, quote; «since it is a franchise the dealers can pretty much do what they want». Jason Gordon is the typical dealer that you don’t want to do business with. I’m glad that I was able to purchase a new 2013 Nissan Altima from Randy Reed Nissan for even less than the offer I presented to Jason Gordon at McCarthy Olathe Nissan in Olathe, KS.

Review for service dept:
After several services here, I have to say I’m starting to lose hope. Service feels like something I would get at any corner grease monkey shop. Never seem to have a loaner car and the once I got one, scared me to death to drive. They never wash the car after service. Don’t think they use those floor mat protectors. Last service my steering wheel left my hands black after their service dept drove it. And the hood was still unlatched!
Positive is that they are friendly and waiting area is OK.

Well I was hoping that my experience here would be better than before but that is not the case. This place still reeks of bad service. I recently paid off my car and was waiting for NMAC to send me my lien release. Well I sent them a cashiers check to get the lien release sent within 3 days and that was an epic fail. They sent my lien release to my bank instead because «that’s where I got the cashier’s check». It didn’t matter to them that my name was on the cashiers check too… arrgh! Okay — enough of that story! My point here is that I called some Dave guy sales manager and asked him for his help and to this day (2 weeks now) I have not received a call back. I have been fed up with these guys for a while and even though they are literally within 5 – 10 minutes from where I live I will never buy a vehicle from them. These guys are just horrible.

I wanted a combination of features that are no longer available on the 2010 Altima. I THOUGHT I had ordered a 2010 Nissan from Steve Mofrit at McCarthy Nissan in Olathe KS. After he failed to return my calls over a 4 week period, I finally spoke with the sales manager, Dave. Dave informed me that my order was on hold and I could not get the option combination I wanted. He offered no apology and no alternatives. That is why I will NEVER recommend McCarthy. Pathetic when they can’t even return calls in this economy.
I got the vehicle I wanted from Keystone Nissan in Mission. They are having a moonroof and leather installed at a competitive price locally to get the «build» of options I wanted. Bravo!