Anne Arundel Diagnostics Imaging

Originally called this location in September 2015 and was told that they only perform ultrasounds on the specific body part I needed done on Wednesdays… that’s random? The first Wednesday they had available was several weeks later, so I took it. Very inconvenient scheduling.
The overall procedure was fine. But the billing… man, oh man, the billing. My procedure was completed October 2015. Received a bill in November 2015 and immediately paid it. Fast forward to February 2016, I was informed by my insurance company that AAD never collected my payment and it had essentially been sitting there for 90 days. After 90 days, they had to refund me the money. I paid the bill AGAIN, however, I had switched insurance companies for 2016 and now it’s a cluster*** between the date of service and my new insurance. I attempted to call the «billing» department yesterday to get things figured out, but they have no number listed for them. I called the main line and the lady who answered gave me 4 different numbers to try and get ahold of someone… Really, there’s no main billing department line? The lady who answered the first number I called was very surprised that her number was given to me. She asked me where I got it from and I told her the main office. She seemed very flustered that I was directed to her, but she attempted to help me out.
Overall, this place needs to get their act together. From scheduling, to billing, this place has been a nightmare to deal with for almost 9 months now.

SCHEDULING: I got a same-​day appointment here, which is really great. I was going to have to wait a whole ‘nother week to get an ultrasound somewhere else. Evidently, they take walk ins for x-​rays, but you need an appointment for other imaging like ultrasounds and mammograms.
APPEARANCES: Both the office and the staff look professional and well kept. I thought it was a little strange that the only magazines they have are Sports Illustrated, ESPN Magazine, and other sports publications. The TV was playing a poker tournament, so maybe they cater to a specific crowd? Anyhow, I definitely noticed all the sports stuff.
POLICIES: They don’t allow you to take any pictures or videos inside the office, which I think means they don’t want you to take pictures of your own x-​rays or ultrasounds. But maybe there is some other reason…
The only thing that rubbed me the wrong way, was that the ultrasound technician wouldn’t let me watch what she was doing on the screen. I asked if I could see, and she said there was not really anything to see… I interpreted that as her assuming I wouldn’t know what I was looking at, so she didn’t want to take the time to tilt the screen in my direction. Guess what, though? They’re my guts and if I want to see them, humor me dadgummit!
At the end, when I asked her if I could look at the images, she said the radiologist had to look at them first, and she couldn’t review anything with a patient. It seems pretty ridiculous to me not to let a patient watch their own ultrasound on the screen and then not let them look at the images at the end either. I don’t know if that was her own personal policy or one that the office holds to.
TOTAL TIME: I walked in at 3:20 p.m. and walk out at 3:34 p.m. Very quick turnaround!
OVERALL: I would come here again if I needed x-​rays or other imaging. Next time however, I think I’ll be more assertive asking to see my images. But overall it was a quick and painless experience.