Patient First

My check-​in at the kiosk lasted longer than the doc’s examination of me. I’m military and only went because it was a weekend and I couldn’t wait until Monday for my PCM to become available. I was shocked at how terrible the quality of care was. I went to Patient First with a ear ache and soreness when swallowing. I was told to keep taking the Tylenol I had been taking and sent on my way. After waiting for over an hour, the examination lasted no more than 90 secs. The next day my PCM diagnosed me with an ear infection and strep throat. I know it takes times for symptoms to fully develop, but I told the staff I had been exposed to strep earlier in the week and they didn’t even swab my throat.
I will not be returning to this Patient First!

When you go in, you have to check in through a kiosk like at an airport, which takes 2 minutes, then sit with a patient rep who enters all your data into the system and that takes about 10 minutes, then immediately after, I had a nurse take my vitals, who then put me in a room. I basically came in here on the worst day of my life, in excruciating pain, and they quickly got me back and took great care of me. Everything seemed to run very efficiently, and the staff were very attentive to my needs. I would highly recommend patient first to anyone.

First time here and will be last time. My family is new to the area so when I found patient first in Columbia I try it and loved the Columbia location. While driving around I found this patient first so I was super excited that it was much closer. Well been here for over an hour and still no doctor… There is hardly anyone in here. I asked how much longer and was told just one more. The 4 times I have been to Columbia location in and out in under an hour. It’s been an hour and haven’t been seen. REALLY maybe they should have told me that before I paid and waited. Could have driven to Columbia and been seen by now. Will know for next time.

My experience at this patient first was not bad… But the receptionist could use some chill in her life. I didn’t know whether she was really trying to be helpful or barking at me.
The ladies at check… My encounter with them was so brief I can’t even comment on them.
Overall I was in and out in an hour and a half which is great. The doctor wasted no time assessing the situation and getting us out. Plus the place was clean and didn’t smell. I’d come here again.

I have been to this patient first at different times from when it was crowded to when it was just 2 other patients and I am always there at least an hour and a half. It Is awful. Even to get flu shots I am there waiting more than an hour.
Once they get you to the rooms is when you will be doing serious waiting on the doctor. It is the absolute worst… it is as if they really have no sense of urgency. I have stopped going because I’m better off going to the ER.

Excellent. Very professional. The reviews were mixed but I found them to be efficient, pleasant and everything you need when you’re ill.

This has been the 4 th time I have been to the location in Odenton. sometimes you are seen by a PAC and not a real doctor. She told me after being sick for 3 days with my throat raw and painful and a fever, that in fact it was allergies. Hey, my strep test was negative. I know it’s a virus just checking to be sure it isn’t something worse. If she can’t diagnose the obvious correctly, what happens when someone with a really big problem comes in. What is scary is that this PAC is seeing paitients. They only have to have 2 years of school not 11like a doctor. Yet they are allowed to treat patients. I will never allow a PAC to treat me again.
I have been to different locations… been to patient first over 20 times. The lack of talent exists in all three of the locations I went to. I go because it is convenient. I try to remember the ones that aren’t good at there job. I have had some fairly difficult issues in the past and each time I had to go see a doc outside of PF. The diagnosis wasn’t what I got from PF each time.

The staff was friendly and professional. I came in being short of breath and having a cough. The doctors diagnosed me with having pneumonia after a chest x-​ray. Even though I was there roughly four hours I do not blame them, it was busy and right before Christmas I would have had a lot longer wait if I had gone to the hospital.
They did not rush me out either, would not let me leave until I was breathing normal and gave me a breathing treatment right there in total the doctor came to see me three times while I had «room» with them. I felt comfortable leaving my care to them and even came back for my follow up (which is something I rarely do) before going there last week I hadn’t been to the doctors in roughly three years.
Follow up I was only in the office two hours total including wait time, I am not complaining that is the price you pay for going places like this. Staff was friendly and professional again I will go back to this facility if I need to.

Every time i have came here i have ways been treated very kindly. The wait can be long at times but it depends on when you go. The staff here had always been kind and respectful!

I came in for a possible ear infection. This was my first time here and I had nothing but a positive experience. Everyone from the front desk to the doctor where friendly. I’m not sure why there have been complaints about unfriendly staff as I did not experience that at all. I will come back if my normal doctor isn’t open as the location is great and the office is nice.

The front desk (Tina) is very unprofessional, she kept coming into the exam room with my daughter asking questions like it was her visit! I was willing to over look this, but apparently it was that very visit that apparently carried over a .26 cent balance that the insurance did not cover and patient first did NOT generate an invoice for. I only found out about the balance when I went in for another visit with my daughter who had a fever… at which time I asked to be billed and I was told «No, it’s due in full in order for her to be seen!» With only 30 minutes to close, I had no time to run home to get change to pay for that ridiculous bill… So they REFUSED to see her over 26 cents! So I took her to the hospital, but with in a week I started keeping collection letters that the balance due was now over $ 80! So my «attempt» to see the doctor triggered a 6 month old balance to go into collections! This place is a JOKE — Patient First? Ha that’s funny!

I have a reoccurring ear wax problem and I had the best ear wax removal from Dr. Denham. The assistant did good too, she left some debrox ear drops in my ear for several miniutes before the intense removal of the wax. I bet the assistant was like what the… with all the wax that came out of my ears, enough to make a candle!!! Had a stye too, got meds from there. I recommend this place because of the quick service of signing in, being seen and checking out. I think I was in there max for 45 mins.
My son has been here prior for a different issue and has seen Dr. Yoon. Great service too! I will continue to go here for medical issues after hours or when our primary doctors can’t fit us in.

I haven’t been to a Patient First in about 4 years. I went to this Patient First recnetly because I had a really bad sore throat and a cough. When the front desk person was checking me in, she informed me that I owed them a balance of over a hundred dollars, which I had no knowledge of.
I asked her if she could give me some details, such as the date of service and what the charges were for. No, the only thing she had access to was the amount. Would I like to pay it now? I told her I would not be paying the balance if she couldn’t give me any information about what it was for, and she told me I could call their «billing department» (the card she gave me was for a collection agency) in the waiting room, but if I didn’t pay it, I wouldn’t be able to be seen.
Just horrible. How can any place expect you to pay them a charge they claim you owe, if they can’t even tell you what it’s for? To top things off, I was visibly sick, and clearly in no shape to be dealing with their so-​called «billing department» right at that moment. I informed her that I would take my business elsewhere, and headed over the Righttime, where I was seen almost immediately.

Great experience as well. Facility clean, staff courteous and professional, and I trust the healthcare provider’s assessment of my condition. Wait time was minimal. It was a far better experience than going to my regular healthcare provider, especially with respect to the staff’s attitude.

Not the greatest place but my wife was seen and got the care she needed. Seemed very understaffed for 6pm.