We R Wireless – Verizon Wireless

I came in today to a clean and quiet atmosphere. Immediately upon entrance, a young fellow named Scott greeted my young daughter and I and alerted us that someone will be with us in a moment as it was evident both Scott And another associate both had customers they were helping. Within a few brief minutes, Scott walked to where I was sitting and greeted us professionally and with professionalism. He was very knowledgeable and quick to help out and listen. Scott helped me with my daughters phone needs. Her phone was password locked and he gave me several options, called and spoke with his boss without me asking, to provide even more opportunities for this customer. Not only do I feel this young man went above and beyond with his responsibilities and duty of his work requirements, I also strongly feel that scott is all about the customer. He began having a conversation with my elementary aged child about school and little things about it and also regarding summer. To do this shows that he isn’t about upselling or showing that he has to deal with another situation from another customer. I truly appreciate the attitude and vibrant success he endures into his work and work environment. I hope that Scott continues to strive for excellence as he is a truly wonderful associate to have working at this store. Thank you Verizon!

Came in here again and was helped by Darrell again. (Got his name wrong the first time! Sorry Darrell :() Once again, truly impressed with his customer service, and knowledge of Verizon products. He’s willing to take the time to go through your whole bill with you, explain everything, and look and see where he can save you money. If you come in to this store, ASK FOR DARRELL. You will not regret it. This guy deserves a raise. He is professional, knowledgeable, and doesn’t rush you through everything.

Staff here were helpful and courteous. It is a «premium retailer» for Verizon and not a corporate store, so they cannot do everything account-​wise you may be expecting. With that said, we came in here for a phone upgrade and everything went smoothly. Our associate was upbeat and fun. The interior is a bit big for the content inside so has a lot of awkward empty space.

I was ready for an upgrade and a new phone. Elijah Diaz helped me selecting a new LG Vista
Android at no cost with a new contract. Since I was used to my i phone it was very confusing and frustrating at first. It seemed more complicated. So I went back to the store several times and lucky me Elijah was available. He answered my questions professionally with patience and kindness.
He is also extremely knowledgeable and showed me how to download my pictures from the i phone to my computer and then to the new phone. If you ever have a technical question–
he is the man, I highly recommend him.
Marion

I got scammed by this business, they sold me a 2 year old phone and signed me up for a American Express card without my knowledge.
I had Scott & Raul helping me

I would highly recommend you do not shop here. I found out the hard way, as another Unilocaler stated they do not know how to handle any issues. I had a simple return and they (Omar & Darrell) gave me the run around until the return period expired. Once it expired they said nothing could be done. I tried getting Verizon corporate involved but they couldn’t help because this store is an affiliate. In short they are scammers, beware. Find a corporate Verizon store instead, they hold themselves to a higher standard.

I will definitely choose to go to any other Verizon store but this one. Employees are ill equipped to deal with any complicated issues. However, what really defines the lack of professionalism (and why I will never return) is that they promise to call you when your phone is in, when you can pick up a return label from them, etc and then simply do. Not. Call. I’ve had to call them on both occasions only to find out they had simply forgotten to finish the customer service they had started.
They’re fine if you have no actual issues and you just need to start a new plan/​pay bills.

This review is strictly for Verizon wireless and not this store… Although I did come to this location and upgraded my phone for another 2years I will say a lot has changed over the years. I purchased the Samsung s6 phone and with tax… And a free (but pay the tax) glass screen protector (which I’m sure I paid full price) the total was $ 310. Freaken crazy i remember purchasing the Samsung Galaxy note 2 two years ago for $ 200 why are phones so expensive? The guy helping me out says you will recieve a $ 50 mail in rebate but on your next bill you will see a charge for $ 40 for renewing the contact and activating your phone. So now my $ 50 rebate is actually ONLY $ 10… How sad that they nickel and dime you for everything now. I did say well I wasn’t charged that 2 years ago and the guy said well now that Verizon no longer do the unlimited data plan they now charge $ 40 when you upgrade. Just saying Verizon has changed and is expensive but what can I do but come on to here and Unilocal about it!!!

came here yesterday for new screen protectors HA I had to laugh before getting irritated with the male who was helping me. he informed me the only basic thin screen protectors he has is in a 2 pack for 35 bucks. are you kidding!!! then on top of that they wanted 59 bucks for a house charger. I have the iPhone 5s so it’s not that over priced for a damn charger! since I was purchasing 2 accessories he said he could give me 20% off of the screen protectors! I was not going to pay that ridiculous pricing for 2 items that I could get way cheaper else where (ex: main corporate store or even Walmart) this store just happened to be right in front of me so it was more convenient. I asked to see how much it would be with the 20% off but then with tax too. over 65 bucks for 2 items? no thanks. I said I would only get the screen protectors. magically when he rang them up they were only 20 bucks??? so either he was jacking up the price for more money in his pocket or it was an honest mistake but seeing as how he never apologized not acknowledged he was wrong he just printed me a receipt and I was on my way. will NOT be returning for such steep prices when corporate has a 3 pack of screen protectors for 9.99!

I had the fastest, easiest, most enjoyable experience I’ve ever had in a Verizon store yesterday. Elijah was great and made sure I left quick and happy. He was very nice and explained everything to me very well. Thanks for the great experience Elijah!

Parking lot is terrible. Came here for an iPhone 6 and they didn’t have any in stock. Lighting in here is horrible. Gives me a headache. Nothing to look at while waiting for service. Store is too big.

I went in with an upgrade and walked out with a new awesome phone in hand. I was helped by a man named Scott who made the process extremely painless! This is the best Verizon store that I have been to. I was going to get and older galaxy in order to save cash but Scott spoke with Darrell (I believe he is the manager? He was great as well!) and they suggested to me that I should try a newer phone due to my business needs!

I went in to find out if I had an upgrade and what kind of options I have for purchasing a new iPhone. My fiancé and I spoke with a guy named Mark. He was very helpful explaining exactly how the current promotions work. He also gave great insight about the pricing of iPhones, software upgrades, and contracts.
He seemed to be a straight shooter. I did not feel the typical pressure given by someone trying to steal a deal. His helpfulness and direct honesty had my fiancé and I mentioning it beyond the time of our visit. As a result, Verizon has merited a praise on Unilocal.Thank you!

RJ helped me switch over from Sprint, the process was flawless, smooth and easy. I’m really happy with my new service and my new phone!

Terrible customer service. My wife and I walked in went straight to the IPhones. We waited ½ hour and then they told us they were out of the phones.

Worst service I have ever experienced… This company doesn’t train it’s employees. When I asked a question about a phone they didn’t even know Verizon carried it and told me «my boss didn’t even tell me anything about it. You’re only the second person that asked». It’s worth going to the kiosk in the mall… The employees are way more knowledgeable and nicer.

Ask for Darrell. He’s a no nonsense sells person. Made our transaction very easy.
We ended up getting two tablets free on a promo.

Normally, I would never take the time to write a review about a store, but I just had to about this one. I went in one day to have info transferred from my old Samsung Note II to my new Note III, and from my husband’s old Motorola Razr to his new Samsung S5. Everyone was so nice and knowledgeable there. They had just acquired new software that week that was able to transfer more than just contacts, etc. It was new to them, but they stuck with it, and everything we wanted transferred did! One of their employees, Alex, was especially personal and nice. As the phones were being worked on, he made sure I didn’t need anything else. Honestly, I hate going into Verizon stores; they’re like going onto a used car lot, with employees who don’t care unless you’re buying. This one is really different. The only one I’ll go to now. BTW, the other employees are great, too.

I really disliked my experience going there. They are really low on help it seems and the people there didn’t seem to care about anything. We had to wait a really long time to get help when there were hardly any customers and we were going to leave without question but who I believe was the manager told us if we stay we would get a good deal so we stayed and waited. The «good deal» was just the 25% or whatever discount on an accessory… And I wasn’t there for accessories .
It was just a stupid inconvenient experience. I heard this location was under a different manager than the one by the Carlsbad Westfield mall. Makes sense.

Excellent customer service from Blanca Martinez and Ricardo Ortega.
I hope the corporate notices how good these two people are !!!
I wish them the best.