Sprint Store by Wireless Choice

I hope I am reviewing the correct Sprint store. The name of the gentleman that helped me was Luis Medez… the store is the sprint off vista way in Oceanside. I wanted to say that all phone stores I hate going into. It reminds me of the emergency waiting room or the Dmv. I had to go into the store a few times before Christmas and some parts were frustrating just because as we know nothing ever goes perfectly but Luis made it so much better with his kindness. Luis you made my Christmas better. Thankyou.
My family has been a long time customer and we will remain with sprint. Thanks Luis you are great customer service and genuine individual. The retail world needs more people like you.
I had to go back due to a charging issue and Andy helped me out no problems. Five stars again. Thanks Andy.

I read a review on google and was a little apprehensive about going in to enquire about possibly switching my service from Verizon to Sprint and taking advantage of their newest promotion. After talking about it with Jerome I was ready to make that change. Mind you I have been a loyal customer of Verizon for the past 15 years and did not want to change service providers. He was upfront & honest. He made the transition smooth and I don’t feel like he was hiding anything. I could not be more happier with my experience there & look forward to doing more business there in the future.

Sales team is great patient, knowledgeable, friendly and they are all up beat. Found the plans and phones that were the most cost effective and user friendly! Broken down into per line and per plan. Thank you Taylor, Kris, Naudy, and Jerome.

Thanks Taylor! Thanks for helping me get set up with my device. You went above and beyond helping me and explaining all the great options Sprint offers! Looking forward to coming back again!

Love this sprint location. By far the best customer service. There are a lot of places you can go and purchase a new device. There are not a lot of places that will transfer your contacts and pictures, repair your phone, even analyze your bill. I have been to a lot of sprint locations in my lifetime. There are a lot of great locations in Southern California. Here is definitely one of them.

What a great experiance … from my first phone call to them and all the way though my arrival and my departure, after being assisted in a friendly professional manner. The manager Jerome is fantastic and even though he was 4 deep in customers he remained calm, friendly and extremely helpful with everyone. He also really knows hos products and made sure each person received persoanl attention and that their devices were set up right and they understood how to use them.
The whole experiance was great.

If theres negative i would give it to this store, employees, costumer service, and knowledge about phone services. Totally messed up place to be at

If you need a Sprint phone or are looking to change your plan, this is the place to go! Great customer service, down to earth people and very helpful!
I went in trying to get an iPhone 6 at another oceanside store. Got turned away because they ran out. No info on when they were getting any more, no attempt to salvage the sale on their end, nothing. So I left that store with a bad taste in my mouth because of the bad service there.
I called this store, talked to Jerome and told me he had the iPhone in stock, so I went straight over. Place was a bit busy, but they acknowledged it and apologized for the wait.
I talked with Jerome and he took care of me no problem. I let him know about the experience at the other store and he apologized for them and was just absolutely a great salesman.
Great service, very informative and he managed to convince me into upgrading my other line to a Galaxy S5 as well.
The other store missed out on my purchases. I will continue to use this store and refer my friends to it too.
Thanks again Jerome!

Ok. Ok, Now yall know Im notta 5 star kinda guy, but THIS joint right chea get nuthin but! I wish they had 10 stars. Aint NOBODY getta 5 star outta me, unless they go above and beyond what I consider exceptional customer service, n Ill be squawkin bout THIS place for a while to come ya heard!?!
I been with Sprint well over a decade. My go-​to guy Anthony Buscatelli switched stores, now I have NO idea where he is, goin on 2 or 3 years now. I used to go to the Encinitas store, but there’s so many tools in there, I thought I wuz in a Sears store. SO, THIS time, (thanks to all the Unilocalers) I decided to go to the Sprint store at THIS location.
My phone (Samsung Galaxy GS4 LPH-​L720) jus stopped werkin last nite in the middle of a text, Dont know why, dont know how. Now, I am a techno-​sexual, ok? I know my way around phones, pc’s, tablets, laptops, atari’s, night vision goggles with infrared sensoring, etc. and even I couldn’t get my phone to turn back on. So, I made a appointment to take it in today.
I walked in and only 1 customer wuz in there. Coo… No long lines, virtually no waiting. One of the sales guys, (coulda been the manager but i dunno) named Jerome asked to help me. Dude is MAD coo! Gave him the run down, chopped it up 4 a few, and he started werkin his magic. Ultimately I hadta leave my phone while they attempted a repair, which turned out to be ill-​fated. What happened to it you ask? Well, lets just say its still a mystery and Im gonna leave it at that.
So, we left, macked on some poorly made Whoppers frum BK, and came back around an hour and a half to check the status. I got greeted by ANOTHER dude, named Dionte’. Usually you come across a «good cop bad cop» kinda scenario, but Dionte’ wuz jus as cool! Super helpful, and whatever Jerome started for me, Dionte’ finished seamlessly. My whole probelm is fixed, with virtually ZERO cost… Jerome n Dionte’, I cant thank you cats enuff!!!
If you’re a Sprint customer and need upgrades, advice, repairs, WHATEVER it is you need, hit this spot. I’ll never go to another store again, until these doodes end up movin’ on.
Im sure all the reps there are good, but if I were you, I would ask for Jerome or Dionte’!!!

If I could give this store 0 stars I would. I went in on a Friday afternoon around 4pm, 5÷30÷14 to be exact. When I walked in, I immediately saw 3 people fooling around with this woman’s cell phone who happened to be the blond hair/​blue eyed type. The 3 people or salespersons who were helping her were African American, Latino and Caucasian. (No discrimination here) There were 3 people sitting to the side waiting to be helped who were fiddling with their phones. Neither salesperson acknowledged me as I stood there to be told something about the wait so I had to ask them how long would the wait be. The Latino chick barely looked up and acknowledged me then, only to tell me that the wait would be surely long! It appeared that all 3 of them were trying to figure out a puzzle or something!!! I stormed off in disgust and wish that I could take the poor souls that were waiting there before I arrived with me as well!!! Truly poor customer service!!!

My bf and I came here to merely find out what has been wrong with his s4. We were helped by Jasmine (I believe was her name). She came off rather snippy & we both got the impression that we were ‘troubling’ her by trying to have a technician check the phone out. We were told the phone would be ready in 2 hrs or 6:30pm. We came back at around 7pm and while all 3 sales ppl were helping customers, not one of them looked up to acknowledge us. We stood there for 30 minutes and still, no «Hi, we’ll be right with you». Nada. I understand giving attention to your customers, but that shouldn’t excluded common courtesy. I just overall felt like the staff didn’t give a sh*t. Literally, all they had to do was grab the phone from the back & give it to us.

I’m a long time Sprint customer and this store is the one I frequent. Always helpful, polite, and knowledgeable staff. Super friendly and willing to help. We bought a Samsung Galaxy Tablet 3 there today. In and out in about an hour. Looking for a phone upgrade also and they were very helpful. Parking is always sketchy ’cause the parking lot is tight, but you can’t fault the store for that.

I recently had to get a new replacement phone and was very unhappy about that. All my pictures, messages, apps were at risk of being lost. Maria helped me and spent HOURS transferring everythign from one phone to the other. Her customer service was stellar. Maria really helped ease my anxiety and made this process much more tolerable. This store is the only store I trust with my phone and love the service I get there,

Recently my husband and I went to Sprint to start up a new plan for him. He was due for an upgrade and wanted to get an iPhone instead of another Droid. Maria helped us out and walked us through the process of signing up for a new plan, which package would work best for us, what discounts we could potentially get and so on.
We learned that the Sprint store in Oceanside off Jefferson refers all of their customers to a Sprint store in Encinitas for repairs in order to combat any competition between themselves and this location — this location DOES have repair services! And they are very good, too. Maria and the rest of the employees were very knowledgeable about their services and made it an easy process. We will be back in the future.

Kevin is the best. I am a happy loyal sprint user. Great customer service. Friendly people.

Great customer service. I was having problems with my phone (it was a piece of shit) and the manager Kevin helped me out right away. He switched out my phone, gave me a new one. Got rid of the piece of shit. Left happy.