Sprint Store by Wireless Choice

Love coming to this store, the location is convenient and close by. Customer service is 100 here. Ask for Saul he is the best at helping with phone plans, phones, and assures you the best you can get. I wouldn’t go to any other Sprint Store! Saul is number 1

Ok, so I usually don’t get too excited about going into a cell phone store but this one is different! Since moving down to Oceanside, I have gotten 3 new Galaxy S7’s for the family. Originally went in the first time just to upgrade and left with 2 new phones. Customer service was INCREDIBLE… immediately helped, everything was clearly explained, no pushy selling or trying to get me to buy anything I didn’t want. Went back to get myself a new phone and had the same AWESOME service. Even when I came in with an issue with one of the phones I was treated great and the problem resolved. Chad is the best manager ever and runs a great store with unparalleled customer service. Everyone there is friendly, knowledgeable, and eager to help. There is never a feeling of being upselled or being pushed into buying. If you don’t have Sprint, I would switch just so you can get this great customer service.

Go see Shelby to get a new phone! Absolutely awesome, no complaints what-​so-​ever! #TeamApple

Shelby S has great customer service! This is a great store and the people are always helpful.

I was a little apprehensive to switch from AT&T to Sprint, but I have had an excellent experience since the very beginning. All the interactions I have had with the Sprint staff at this location has been amazing. The manager Chad is incredibly knowledgeable, and has the best customer service I have come across (rare to find these days). Besides the things mentioned, my bill really was cut in half! Totally, recommend this service and store.

The entire staff and store manager are so helpful, always trying to find the best deals for everyone. We switched from AT&T and found a good plan for our family, including new Galaxy 7s. Thanks the entire team at the store!

Zach and Chad helped my mom and I add a line to our account. They were great and made us feel really welcome in the store. We previously went to another location and they weren’t nearly as helpful. They both worked really hard to ensure we got the best deal possible. Will definitely come back to this location for all our future Sprint needs!

Awesome staff awesome manager! This staff cares about its customers and does what they can to help. You might have to wait a bit, especially on weekends because they are super busy but thats typical of any cell place on a Saturday. People who comment about the wait really don’t grasp the concept of a busy day. When I stopped by today I had to wait 10 to 15 minutes but there were also five customers ahead of me so I chose to be patient and wait instead of storming out. I understand being on a time crunch but if that’s the case, come on a weeknight. I try not to go to any other sprint stores because I like everyone here so much

If you dont get what you expect the first time, keep persisting and stay on top of it because you’re the one who will pay most attention. I called up today to see if I could get the manager for an update on my five-​month long plan rate challenge. After much coordination between him, Sprint, and me, Chad got it all fixed. Sprint takes one to two cycles to fix their adjustments, but you should always confirm and notify if it isnt right.
Thank you Chad for your diligence.

This place it has terrible customer service especially with a guy (I don’t know if it is his real name Greg J J) I been there three times the first one it was because my wife phone it doesn’t turn on, after waiting for 45 minutes a guy come out and told me That I just need a new battery (they don’t have it) I place an order online and nothing happened, I been there and now he told that I need an appointment for next day or wait for 3 more people ahead (busy weekend) and I told him to leave it, he said no I have to to be waiting for it, I just when today and the same guy told me That I need to make an appointment for next day because 5 people were ahead of me no-​one was there (customers) I told him where they are the people… he told me the people has to be there before… also I can’t left the phone for check it out .This is insane I never going to be a spring customer again the phones are breaking down even it doesn’t finish the contract and this terrible customer service.

This store is awesome! Shelby Schultz was our sales consultant and help us straighten a few things on our account! She has great customer service skills and will make sure all of your questions are answered!

I wish all the sprint stores could be run like this one! The manager Chad takes pride in his team and it shows– thank you! So happy this is my home base store :-)

Went in to sprint quite frazzled because my phone broke and i walked out with a brand new 6 s i had no idea i was eligible for an upgrade! sal is a great salesman and takes genuine care & effort towards your issues, highly recommend.

Amazing customer service! Went to this store to talk about possibly switching over from AT&T to Sprint, and ask some questions that I had. Saul helped me and was very knowledgeable about all the plans and even took the time to look into my situation and figure out what was best for me and my family. I left with 4 new lines and a big smile on my face. If you want to be treated right with quality customer service then come to this Sprint store. Best sprint store in Oceanside!

My fiancé and I were exploring the best options for me in getting an iPhone, and Sprint had the best deals. The sales reps, Saul and another guy (I forgot his name unfortunately) were so amazing and helpful. They walked through the options and services available, and the prices were just right! I also switched from AT&T to Sprint. I am so excited about FaceTimig with family and friends!

Absolutely amazing customer service. I came into the store to get information about switching to Sprint from AT&T. Saul helped me. He is very knowledgable and is very friendly. He explained all the different options to me. Was not pushy at all. Made me feel very comfortable. I absolutely recommend this location. I switched :). And got a great deal.

Thank you Summer for the help with my S6 edge… I love it & your service was exceptional.

After having a horrible time dealing with the a*holes in the mall from Sprint i came to this location and they were very helpful and understanding!!! so glad they are very close to my house! don’t have to deal with driving to the damn mall to deal with dum a**es who don’t know their damn job!

We just left this place after searching for it for a long time. We went to a few different Sprint stores in Oceanside that day looking for a specific phone, and no one was able to help us. We even went to one in the mall where they said they had it, but wouldn’t sell to existing customers.
Ruben was a lot different and is such a great associate. He helped my fiancé buy and set up his new phone, and he was so helpful and conscientious. I wish there were more people like this in customer service.

If I could give this store 0 stars, I definitely would. Went in a couple times, once to check upgrade status, another to get the new iPhone.
First time I went in, I was told I could upgrade for a ridiculous amount of money. The plan they wanted to set me up with was even more ridiculous and they seemed like they didn’t even want to be helping me. Left and forgot about it. Decided to try again a month later.
This time I go in, pretty set on getting the new iPhone. I spoke to Angelica. Asked her about the iPhone 6. She said they sold out and I asked when she would be getting new ones and she said she didn’t know. She made no attempt to try to check when they got a delivery or even take my number down to let us know when they came in. She was very rude and pissed me off when every question I had, she answered with an «I don’t know.»
Bad service, shitty store layout. Not coming back here again.
Angelica, you lost two sales that day which I gladly gave to another store. Your loss.