T-Mobile

I came in to the store to upgrade my phone. I was very pleased with how I was helped by Dominique. He really knows what he’s talking about. I was so happy to be able to come out with the phone I really wanted he definitely made my day.

Love this store. I bought smart phones for my family two months ago. They were super helpful. Then I had an issue with billing and my wife’s phone and they completely took care of me and went above and beyond in making things right. The crew there truly understands customer service. Then last week I had a technical issue with my phone — they gave me a loaner while my new one was shipped. Could not be happier with the T-​Mobile team on Douglas Dr!

I’ve been here for 30 min waiting. What in Theeeee FECK?! All the employees are chit chatting, talking about tacos, food trucks, Marine stuff on CP and other random BS. Omg I’m not even kidding when myself and all the other people standing in line are looking at each other like «you’ve got to be kidding me». This dude Kevin… super slow. Slow slow slow. I can’t. I just can’t. 35 min now and now they’re talking about paychecks, reenlistments, and speakers. AAAAAAHHHHHH!!! I’m next and there are 4 people behind me.
End of rant. This store blows.

Unprofessional. They lied to me about the insurance coverage. Told me that with the insurance I could upgrade when the new Note5 came out with no out of pocket. That was a lie. Do not get the insurance. Do not let them lie to you to get a sale. Read the fine print… better…avoid this store.

DO NOT BUY ANYTHING HERE!!!
This is a franchise of T-​mobile not a true corporate T-​mobile store. The owner of this store has higher pricing than a regular mall store. Ashley just tried to charge me 3 times the regular price for data plus a huge down payment on a phone and tablet.
I left feeling upset with T-​mobile so I decided to go into Carlsbad mall store… and what do you know. I got both phone and tablet 0 down and my monthly for Data is $ 10 a month for each device. She was trying to charge me $ 40 a month for data and said I had to pay for more than half of the devices.
Bottom line… either employees work off commission and are greedy or the owner is raking up the prices dramatically!!! Just because you see a T-​mobile store doesnt mean its a corporate store. Always ask first.
I just went through bullshit so you don’t have to.

Looks like most people had the same experience that my husband and I just had yesterday. When we walked in there was nobody in the store. Within seconds a man and a woman came out of the employees only door. It looked to me like they must have been having sex or smoking a joint? Not sure what it was but they acted weird unprofessional and weird. The woman made eye contact and asked if she could help while the man who actually looked more like a teenager stood in the back pretending like he was busy on the computer while doing his best not to make any eye contact with anyone but her. We asked her about an upgrade multiple times and asked her to look up our account at least 3 or 4 times during a 3 minute period. She brushed by our questions with quick answers that didnt apply to us and then never looked up our account. Based on the weird feeling I had with them hiding in the back room and feeling like an intruder on sex time I just started walking out.
At the last moment my husband says oh wait look at this and I turn around and see a new guy that was not there nano seconds before. He was a big guy heavier than the first tall guy that looked like he was having sex with the girl. He just magically appeared (the big guy) up front without my seeing him enter the room as we were walking out the door. He was really animated laughing silently but making big motions doubling over in insane laughter. I am guessing that they were making fun of us for coming into their store. When he saw me turn around he looked stunned and scared. He obviously thought we were gone. He changed his demeanor immediately and tried to play off the laughter like it was some part of a very serious business conversation that had happened in the past as if we werent there the entire time.
Very weird, very unprofessional. That second kid is lucky I walked out without creating some kind of a huge scene. I would not normally put up with that type of behavior but its a bunch of snotty nosed teenagers who do not give a shit and like the people said about all the rip offs and credit problems boy do I believe them because I have had the same problem in the past with 3^rd party T-​Mobile stores. They lied to me too and told me I could cancel this 3^rd line at any time no big deal. I found out when I tried to cancel it that they lied their faces off at me and put that 3^rd line into a 2 year contract. They do not care either because its $$$$$ and they will snake you for every $ they can despite ruining your credit. Why would they care? Stupid 1^st job type of people that dont give a shit.

We walked in to find out about switching from Verizon and Preston approached us and he was so sweet and very informative about all the phones they offered. He made us feel very comfortable about understanding their plans. So after talking to him and finding the right plan and phones, we decided to join the T-​Mobile family and so far it has been the best experience. We are so happy that we joined!

I love T-​Mobile & their offers I just had a bad experience at this location. I came in hopeful with a good attitude wanting to switch providers. Staff was very unprofessional. I went to another location and got exactly what I wanted. If your looking for a T-​Mobile in Oceanside I would choose another location !!

HOW IS THIS STORE IN BUSINESS!!! ZERO STARS. Awful customer service.
I have visited this tmobile location twice in the last month and will not be returning, I would rather drive an extra 15 mins to a better store where you will get top notch service rather than this place which is a joke.
First visit, I went to purchase a new phone, I was helped and got information on the new smart phone I wanted to purchase. While thinking about purchasing the phone, the associate was VERY pushy on me purchasing a case/​screen protector/​etc… I was asked MANY MANY times if I was sure about not wanting to purchase them and he also asked more than twice WHY I didn’t want to purchase them!!! I don’t think a customer should feel like they need to give a reason why they don’t want to purchase items, I kindly explained twice why I didn’t want the items… By the third time I was so baffled. Before paying, he even asked if he could put the case on the phone to show me what it would look like, AGAIN i had to repeat myself…
NO MEANS NO.
While completing the transaction, another associate was bragging to the associate helping me about how many sales he made a prior day, while I was trying to ask questions about this new phone and about my current plan… RUDE.
Lastly, the associate had offered to transfer my old phone’s content onto the newly purchased one. Upon opening the new phone, it was under 55% so he didn’t want to transfer anything over… he said I could either wait 45 minutes or I could return another day but if I returned I «WOULD NOT BE A PRIORITY CUSTOMER»…due to me not being there to purchase items…
That seems extremely odd for an associate to say to a customer.
The phone ended up being EXTREMELY defective, again I had to return to this lovely location. Upon returning I had to explain what was wrong with the phone and how it was very defective. After 1.5 hours a different associate agreed to take the phone back due to seeing two (out of many) of the defects happen on the phone.
I would rather support another Tmobile store who actually understands customer service.
Will not be returning.

I just want to say how unprofessional this store is. I had been extremlely aggravated with my phone situation switching from ATT to T-​Mobile. My purse was stolen and I had no wallet which means I had no ID or debit card, my phone was stolen as well. Earlier this morning I was at the La Jolla Village location and those boys were SO HELPFUL and so nice, and so caring to my situation. I get to this Oceanside location and they treat me like an illegal alien. Like I was just trying to use somebodies account. I asked them if there was anyway they could help me get my phone without a form of identification. They said no. I understand. that without an ID it makes things difficult. But somebody tell me why The La Jolla location was able to at least look up my account without an ID, they wouldnt even answer any questions if I pulled up the account on my phone so they could do it like that. They would not help me AT ALL. Every time I asked them something they were like «No, it is out of my hands if you dont have an ID. «So your telling me… you can’t go over to the computer, look up my account information, and tell me if I am eligable for an upgrade? What kind of store is this? How do you expect me to buy anything from you if you wont answer one simple question for me? Please believe I will never be returning to this location. Most rude people I have ever met in my life. Before stepping foot in this location. GO TO LA JOLLA VILLAGE DR. Nicest people in the world :)

Great customer service and easy setup. Got my wife a new iPhone 6+ all I had to do was walk in, give my personal info, what phone I wanted, and my card. Couple of short minutes later I was on my way. Easy and smooth transaction.

I went to this store and got terrible service. The employees were all extremely unprofessional. I would not recommend going to this store. i am not taking into account the horrible offer they gave me on mobile phone service, only their professionalism. I heard laughs and quite snickering the entire time I was trying to talk to the salesman. Do yourself a favor and go to another store or different company.

Levi and Preston did an amazing job in regards to customer service they made me feel like a valued customer (which is very rare to find) T-​Mobile has not only impressed me in quality cell coverage but also in customer service I was very happy to have picked this location will recommend

Was so impressed with the service. When there was a problem with my phone, the manager, made sure that I wasted no more of my time, spent a lot of his own time, and made sure My phone had no problems. So thankful. This is a community store, that makes the extra effort for the community customers. Thanks LEVI!

So after adding my sis to my account from AT&T we were told she would AUTOMATICALLY get the reimbursement for an early termination. WRONG! U actually have to submit the final bill and then they will start processing and still it’ll be another 8 weeks.
We just got the notice that if it’s not paid within 30 days it’s going to a third-​party collection agency. Thanks a lot T-​Mobile for giving us wrong information!

This store wrote me a contract to pay off my cell phone. T-​mobile refused to honor that contract and insisted on having full payment. Then they credited my first payment to a different account, now refusing to re-​credit my payment. T-​Mobile is the problem. They do not honor the contracts written within this store.

not the best customer service. Sales people are very pushy, and will not listen to the customer needs.

If I could, I would give them no stars. VERY CONDESCENDING. USELESS and a very UNPROFESSIONAL store. I am very happy I just walked away. Don’t waste your time going in there. Not worth it.

Wow! Brand-​new store, very clean, and the staff was very nice. I was greeted within a minute of my entrance; I explained to the rep what I was after and he helped me do exactly what I needed to do. Much better than the other Oceanside location over by Kohl’s! I’ll come here from now on when I need to do things with my T-​Mobile account.

I am so glad I switched from Verizon to Tmobile. Verizon is so overpriced and their best phones are never affordable. Well except for when they do Bogo, then their stock is gone and if u missed out they don’t restock for Weeks. Tmobile works great for me and I’ll never go anywhere else. So sad I spent 11 years with Verizon, never again. Also Verizon 4G is not as good as T-​Mobile.