Spine and Sport Physical Therapy-Oceanside

I went here today after verifying that they are in-​network and I was told my responsibility for the visit was 10%. I finish with my appt. only to find out they are trying to say I am responsible for 90%! Well I ask them why and they say they called my insurance and that they were told a co-​insurance pays 90%. I am not a co-​insurance I am the patient. I had my insurance put us on conference call to iron out the overpayment (btw they made me pay 100% of their contract amount then got snotty and said I could pay 90% of their normal rate if I wanted). They then told me they couldn’t refund my money they could only take payment! We all know that is a lie. They said I needed to call billing. Billing straight said no call them back. Finally, after all these calls billing offered to call them and have my money refunded. I will never go back to this location. Gloria does not know the questions to ask insurance companies and Carmen is awful at patient satisfaction.