Luke Dix – State Farm Insurance Agent

Where do I begin, so when my husband and I signed up for state farm, this office was amazing. Partly why Im still with them now. But ever since we bought a new vehicle in June of this year, getting them to comply with our bank is nearly impossible. So, when we first bought our vehicle this year, I personally walked into this office and spoke with Edgar. He took down all of our information and made sure everything was updated. Our address, our new vehicle that we added, plus we got the student driver discount. I had to give them a copy of my transcripts, which I personally handed to edgar. I called my bank today to make a payment on my vehicle and it nearly doubled. I asked them why and they said that they had to add insurance to the vehicle because they tried to get in contact with this office and they weren’t complying with my bank. The lady told me that normally when the bank gets the information from the insurance company, they are supposed to have a conference call with them and thats it. Well, this office decided to tell my bank that they would fax them their information (Keep in mind, i gave all this information to EDGAR) and State Farm didn’t fax them anything. So thats why i needed insurance on my payment. Ive called them numerous time (both my bank and this office) Plus I’ve walked in and talked to edgar myself and they still don’t have the correct information on file. When i asked the agent over the phone if they had my transcripts on file, which was back in june, they were no where to be found. When I asked them who they had as the lien holder on my other vehicle, they had the wrong information. i also updated my address with edgar in person and when i asked the agent over the phone where my current insurance cards were, she said that i had an old address on file… WHY when i updated in person with an agent there named edgar!!! Ive been having to jump through hoops because State Farm doesn’t want to do their job correctly, not only me but my bank has tried to give them the information countless of times. If you do decided to sign up for state farm and happen to be at this office, do not talk to edgar because clearly he doesn’t do his job correctly! My husband and I are thinking about switching insurance companies now.

With a teen age daughter new driver I’ve had more than enough interactions with Luke’s agency, particularly Marcia Fisher. Marcia is GREAT! They keep my rates down and in the last two claims I have had the service has been beyond A+. Everything was explained, Marcia initiated the communication and has stayed with me throughout the process explaining all the details that were critical to me getting back to normal. You can absolutely trust her. And my rate with SF is cheaper than Allstate (much cheaper) and even Wawanesa, with great service. No brainier. Great stuff.

After filling out an online form requesting an auto quote (specifically via email only) my phone rings. I warily anticipate it is a marketing call, which it was, but Janeal’s honest and extra friendly vibe made me comfortable in hearing out her pitch. She helped me play with the coverage settings to figure out a plan that I would be comfortable with and demonstrated genuine effort to get me as much savings as she could. Janeal — two thumbs up!

Ever since I switched to State Farm I have received great customer service. Every time my family and I have a question or need assistance, my agent, Maria Garcia is always there to help us. We have been extremely happy and satisfied with the customer service Maria has offered, and I will keep referring my family and friends.

I’ve been a loyal State Farmer my entire life and every time I would walk in to an office the employees would just treat me as another file. But when I walked into this office I instantly felt welcomed with a great smile from Sophia she really helped me and my family out. She probably the best farmer I’ve ever had the opportunity to meet. THANKS STATE FARM!!!

I never get a call back when I’m told I call at 10am said it would take a few mins it’s now 1pm and they don’t answer when I call now… plus I’ve had the same question on money owed to me since April! It’s now August, besides there low rates nothing is good about this office it’s unprofessional it seems employees lack experience! I wouldn’t recommend this place to anyone!

In my personal opinion, this location is great. The agent who helped me and my family was Sophia, and she did such an extraordinary job in helping us with our car insurance. She was very helpful and very caring, with our current situation. She set us up with the perfect plan and went above and beyond our expectations. Thank you

Honestly, the best State Farm office! Never have been a customer until recently and I will say it again and again, this office is amazing!!! They beat Allstate’s rates, gave me better coverage AND renters insurance for LESS than JUST basic auto from Allstate. AMAZING EXPERIENCE!

Never use this office! Buyer beware! More than 4 mistakes with my policies, overcharged, cancelations not processed. When I call to complain I am told no that didn’t happen. Worst service ever and if you want to pay more insurance after cancellation of policy, this is the place. I am assured I will never get my money back on both policies that weren’t cancelled on 2 separate situations.