Britney Oates – State Farm Insurance Agent

I am a business customer. I have been with this office since my old agent moved away. I did not even look around because from the beginning I loved the personal service. I send an email with a request for insurance for venues that I work at that need a rider and the next day I have it. Super effective! I get 2 – 3 calls a month from other agents wanting my business and I tell them I actually «like» my agent. Keep up the good work!

Not a big fan of this office at all, besides not answering during business Britney and her crew will not even take time to answer your voice mail. So I finally got a hold of the her only to have her go off about why non payment (i tried to make 3 weeks ago) is my fault and how her staff /​office/​her management is amazing and how lucky I am to have been blessed to work with this agent. HAHAHAHA what a joke i wish i could do negative star for this rude treatment and all the problems this person caused me. so bottom line is there 400 PLUS State Farm agents in SD county alone find a different one

Britney and her team are amazing! They provide excellent service, fast replies to any questions or concerns, and are always pleasant to deal with. Statefarm has offered excellent prices and coverage and I feel well covered with the policies they provide. I recently got a life policy with Britney and can rest assured, knowing my family will be taken care of. I would recommend Britney’s team to anyone looking for affordable coverage and personal, attentive service.

Britney and her team are great! We have several policies with them and she always reviews them to make sure that they are still meeting our needs. They always try to help me when I don’t understand the policy or when I need to get extra paperwork from them for one thing or another. We definitely refer others to Britney to make sure that they are covered!

I’ve been with State Farm for about 4 years, Britney took over my account after my agent moved cities. I should have looked for another agent before allowing to be transferred to her office. The office staff is very nice, but the agent is a different story. I’ve tried to get a hold of her for almost two weeks and I’ll I’ve gotten have been two voicemails where she describing someone else’s problem. I’m upset because she made a mistake and has not fixed it. I’ve asked her staff for her supervisors name and they’ve refused to give it to me. If it takes her this long to call a client back I don’t want to imagine what she’s like after a claim. I’m asking to be transferred to another agent.

I finally decided to break down and get some life insurance. I did a lot of online research, but felt face-​to-​face was the way to buy something so confusing. Wow, what a great experience. Britney explained everything to me in a very simple way and didn’t try to sell me the most expensive option. Not only that, but State Farm’s prices were lower than what I found online. When my auto policy comes up for renewal, I’m going back. The whole experience was very professional, but also very comfortable. I’d recommend Britney to anyone.

Britney is a breath of fresh air! She helps navigate the complicated insurance process and makes it easy to understand. She looks at the big picture and is more than willing and capable of helping plan for long term investment strategies.
Britney and her staff are caring and quick to address any question or issue. I refer Britney to my clients and friends and am protected personally by State Farms because of Britney and her staff.

I have know Britney and working with her for over 6 years. What I love about her service is that she personally cares when something happens. With a lot of insurance companies you get a 1 – 800 person who is not connected to you. Britney knows her clients and she takes care of them. As a local Realtor I want an insurance agent that my clients can talk to! Her staff is friendly, helpful and willing to go the extra mile. I highly recommend Britney and all her office at State Farm Insurance in Carlsbad!

Britney bundled my homeowners and car for me… I only had homeowners before and my policy with e-​surance was still effect for my car. That was coming up for renewal, Britney looked over my policy… For $ 5 more per year I get quadruple the coverage. Thanks again Britney!

When we were looking to get insurance we really didn’t know where to look and luckily we found Britney and things have been amazing. Not only is State Farm a wonderful company, her office is very knowledgeable and always there to answer a question or give advice. We use them for our business as well as our home and cars and couldn’t be happier.

The auto quote her office gave me seemed low, but two people assured me it was correct. A few weeks later I received a letter from State Farm underwriting stating the policy was 4x the quoted rate. When I emailed Britney’s office the reply was basically sorry, just pay it. Business insurance was also misquoted.

I moved to North County last year and was just shopping around for an insurance agent, I call a couple of offices and decided to go with this office due to my positive experience with Christina, she was very friendly and helpful and make the whole transition seamless. Several months ago, my situation changed and I called to make changes to my policy, Christina no longer work there, the lady who helped me sounds like she could give a rad ass what I want, she told me she would call me back with a new quote for the changes and she never did, I call the next day and same thing, we’ll call you back, and again, nothing. Then the day after that, I got a phone call from her, not in response to my original question, but since my birthday is coming up, they want to talk to me about adding life insurance. I then said I’m not interested and more interested in the revise quote, she said she’ll have to call me back the next day and couple months later now, still nothing. Will be shopping around for a new agent soon…

I have referred many clients to Britney Oates State Farm Agency for Property & Casualty Insurance. All of the referrals have been well handled and the clients have let me know how thankful they were for the referrals. One client had multiple in and out of state rental properties and only wanted to work thru one agent, which is difficult because each State has their own individual licensing requirements. This agency initiated a call to several out of State agents and they consolidated properties on one bill and are the single point of contact. I can’t say enough about ow much I appreciate their courtesy and professionalism to my clients. Highly recommended!

Great having an insurance office where they know your name and work with your needs. I have never felt pressure and they are always helpful and friendly. Highly reccomend.

I have been with state farm since I started driving and while I’ve only had to use my insurance twice in all those years I can honestly say that they are amazing! I had hail damage on my old car and they not only covered it but they also were fast about it. I also have renter’s insurance through them and when I had a ton of stuff get stollen from my home (including my brand new Ipad) I called them in tears and they covered it all for the current retail value which was more than I ever expected! The best part is that my renters insurnace cost is equal to the deduction I get on my car insurance for having renters insurance… so it’s basically free!
Britney is a wonderful agent and is always checking up to make sure that my coverage meets my needs, to see if I have any questions, and to tell me about other things that may benefit me like life insurance. Her team is also wonderful and is always fast to answer any questions I may have. I highly recommend Britney Oats as an agent and checking it out to see if you can save money by switching to her… cuz I bet you can!

I can definately recommend Britney Oates for anyones insurance needs. I have come to know Britney and Shan. They have a nice Carlsbad Village location. They are both pleasant and easy to work with. They will happily give you a quote to see if they can beat the competition, which the usually do. Give them a call.

The slogan goes «like a good neighbor, state farm is there» after our hot water heater burst inside our home, flooding all floors, causing major damage… that forced us out of our home for almost 3 months while all repairs were completed. I’m thinking the slogan should read, «Like a good friend, state farm is there»!
Britney and her team were amazing, as were the claims adjusters involved. Britney was personally involved to ensure all my needs were being met. And they were! We had extensive-​expensive damage, and State Farm «WAS THERE». They quickly and efficiently covered all of our repairs and expenses. What a relief!!!
Thank you, Thank you, Thank You!
David R.