Jiffy Lube

Went in to get my oil topped off this morning (like I’d done before) and I was turned away because the manager (Eddie) said I wasn’t in the system. Eddie asked me when the last time I was in, I replied six months… then he asked me for a reciept! Text book example of poor leadership skills. His young staff looked on as this «manager» turned away a sale. What a schlong.
Also, contacted district manager left my info and have not received a call back. I don’t know of any successful establishment that turns away business. Like I mentioned, I’d been there before.

I suppose for the average oil change where you’re in and out. this place is fine. And I’m hesitant to blame the guys for the problem we expereinced…
Car was due for an oil change… no problem. Wait was an hour — but that’s not the end of the world. 30 seconds after driving off the «WARNING — OIL PRESSURE LOW. STOP IMMEDIATELY.» message came on. So quickly limped back to the shop. They scratched their head, and did what they could. Same problem 2^nd time I tried to leave.
Then another full oil change… with premium oil… Same warning message 20 seconds after leaving. They guys had no idea what to do… but I wasn’t taking the car back with that warning message on. So I left the car over night. Apparently they did a full engine flush, changed a battery link fuse, and phoned around to other shops to see if they have ever seen this.
In the end, they fixed the problem. Although they can’t explain exactly what they did to fix it…
So they get credit for fixing this… and doing it ‘on their dime’. But at the same time… I’ve NEVER had that warning message in the 180,000 miles and associated oil changes I’ve had over the last 9 years.

Was in dire need of an oil change after work hours. I came in right before close and they were more than willing to help me. I’m sure they didn’t push any extras on me due to it being so close to close. I did have to correct them on the type of oil to use in my Grand Cherokee (5W20 vs 5W30) and I feel like it was a bit expensive ($ 60 for a very basic change w/​7 quarts, no extras). Other than that, quick and friendly service. Will be back if I’m in a bind.

Wonderful people, super helpful, willing to go the extra mile.
They also have beautifully decorated waiting areas, not sure who they got to do it, but man, top quality.
Recommend!

I’m getting my oil changed as we speak, but only because I’m leaving for a trip this morning and I have to. It’s insane — they charge $ 40 for an oil change!!! There is a place up the road that does oil changes 4 for $ 40 with a coupon AND they are not rude like they are here. I came in this morning and asked Yadira if she would honor a $ 10 off coupon (bringing the total down to a still way too high $ 30) and she told me she wouldn’t know until we checked out. I asked if there was any way she could find out (money is tight — I’m a student) and she very rudely told me she couldn’t because she had to go inside to do it. I explained that I didn’t have a lot of extra money and there is a place up the road that does them for $ 10 and she very rudely and impatiently told me I should just go there. I basically have to get my oils changed this morning so I stayed here and got ripped off while being treated like some kind of jerk for asking about a coupon! I then hear her bitching to the technician that I asked about a coupon and another place does them cheaper and saying that they didn’t want cheap people’s business anyway. Honestly this woman should never work in customer service again. What a rude woman. I am going to contacting her manager. No one should be made to feel like crap because they ask about a coupon!

Expect to spend some money when coming to any Jiffy Lube. The cheapest oil change they offer here is $ 40 for the cheapest and basic oil. Prices go all the way up past $ 80 just to change your oil depending on what oil you get. You are always better off doing it on your own or paying a friend to do it. Next best is to go to an auto repair shop that isn’t run by a large corporation and make an appointment to have it done there. The employees at Jiffy Lube definitely make commission or they wouldn’t try to sell you on more expensive stuff. I got a synthetic blend oil change for $ 70. The wait was 45 minutes on a Tuesday around noon. This is a pretty good time frame to be in and out with an oil change. Some places take a couple hours depending on how busy it is.
I got quoted a price right when I left them with my keys. Then I waiting in their waiting area where they have water, bathrooms, and magazines. The AC was broken on the day I was there so I sat outside in the shade on the chairs they have. There is also fast food places within walking distance. When my truck was just about finished. They brought out my air filter and told me that it needs to be changed. They said they can change it for $ 25. They also said that my windshield wipers need to be changed and they have a deal for BOGO free and it would cost about $ 15 or so. The main focus of Jiffy Lube is to make money and satisfy the customer second. Most other mechanics do not do this to each and every person that comes in.
Customer service was decent, but not genuine. I can tell they are driven by money.
Check groupon out for deals here as they offer $ 25 for $ 40 worth of service. You can buy this from your phone while you are waiting.
Bottom line, this place is way overpriced. Shop around for better prices. You won’t have that hard of a time. Save your hard earned dollar on another business that doesn’t try to take it all away.

Let’s just say I will NEVER go there again and I recommend that you don’t go there they should be closed down. Never knew they charge $ 30 in labor fees to change oil. UPSELLING MUCH?

Great and fast also vacuumed my car sweet! Also they weren’t you preg year of making me get the upgraded service they’re finally letting me get what I wanted which I really appreciate thank you for the fast clean and great service overall will definitely be back!

This place has terrible service, plus the «manager» left a giant grimy oil hand print on my new seat. Don’t go to this Jiffy Lube. Seriously.

Very very very helpful… Especially the General Manager Eddie Hernandez… Saved me a lot of money by helping me out. Def go to him

good customer service, nice comfortable lounge for customers even though it doesn’t have much of a tv… I’m getting an oil change for $ 75, no wait time at all. it’s a Sunday. and I noticed they vacuumed and cleaned my windows.

My husband and I came for an oil change for our 1997 Land Rover Discovery, and much to our surprise the attendants checked our info (because the last place didn’t write what mill age we were at, at the last oil change) and she said we could wait for another 2,000 miles but they’d top off our fluids for free. This process only took about 22 minutes (receipt has timeline) with a full shop! They were super polite and when Felix brought our car around we wanted to ask more about the area and any shops that specialized in Land Rover mechanics. Felix was super nice and forthcoming with information about where to go locally for good trustworthy service. When we asked about the power steering fluid (because it was making noise) he checked and said he was embarrassed when he saw it almost empty and not «topped off» something one of his coworkers was supposed to do. He ran inside quickly and filled it up for us and apologized. He stressed how that could easily break the «trust» between customer and mechanic. We thanked him for all the info and went our way, the Land Rover (which we named Helga G Pataki) purring like a dream. Thanks Felix and the crew at Jiffy Lube In Oceanside!

Can I leave a «0» star ??? This F***** rude woman talk to the customers like she don’t need then! I also ask for prices and detail about the oil for a new car that I got and she told me to look at wall where was all thoses prices for different oil change! Well guess what, AS I TOLD U, I just got this vehicle and I have nooooo F***** idea about the type of oil for that vehicle!!!
This was on Tuesday oct 14^th !!!
Time for jiffy lube to give a job to someone that REALLY NEED AND REALLY WANT TO BE THERE !!! That type of customer service is not cool !!!

I’ve had 2 bad experience with 2 jiffy lube location (Anaheim and Escondido) I decided to give jiffy lube one last chance and started taking my car to this location and Todd took great care of me. He has restored my faith in jiffy lube, Todd and everyone in the shop are the only ones I will let touch my car from now on.

Todd, Curt, Darin, and David were wonderful. They were absolutely helpful and flexible. They were not pushy at all. They treated me as if in were family. I will definitely be coming back to this location for future services. I would highly reccomend using these guys as examples of how to deal with clients for all Jiffy Lube corporate stores.

Tip top service. Polite, fast and not expensive. I got in without a wait on a Saturday afternoon. I printed out a $ 5 coupon from their website and chose the conventional signature service so I felt the value was really good. Service was so quick I didn’t have time to read a whole article in the waiting area. I’ll be back again for sure.

I would give them zero stars if possible. 3^rd time taking my car in in two weeks and my car is still leaking oil. Two weeks ago they put in 4.8 QTS of. oil in my car and today its at the minimum level and my oil light is now on.

They suck! Paid for their premium oil change where they check and fill all fluids. Got my car back wiper fluid was empty and my coolant light went on. They obviously didn’t check the fluids at all. It’s a real let down when you pay extra for this service. Don’t use this jiffy lube go further down to the one near college blvd they are great!

I was in NEED of an oil change & needed to get it done. I live in southern Cali (Dana Point area) & usually get my oil changes done @ the Laguna Niguel location. I travel & partially live in Oceanside. It was a quick-​stop off «needed the oil changed» kinda thing & the mechanic was overly helpful, polite & gracious. My car was looked up in no time, car serviced & on my way in 20 min. Great service!

I was on my way to Midas because I had a coupon, but made a u-​turn when I saw their reviews.
Came here instead and was pleased with the friendly service. They even installed a brake light bulb that I had that needed a special tool…