AutoZone

This guy pat that works there is a idiot. Thinks he is mr i know how to fix cars, i am amazed thiw guy knows how to find his way to work everyday.

Employees always very willing to help me out with my problems. Had an employee go out of his way to help me with some connections in my motor, and actually saved me a very expensive repair down the line by noticing someone I hadn’t.
Always acknowledged quickly if there’s a line, and never had a problem with service.

$ 8 for two taillights and FREE installation! Great store, always have the parts I need. Employees are always helpful; Anthony Leng, store manager is great!

Great store, great people, know there stuff! I have been going there for 10+ years.

I visited this location years ago looking for a cabin filter for my car. Too bad the employee at the counter didn’t know what a cabin filter was, thought I meant an engine air filter and had to make me wait for another employee who knew what I meant.
Fast forward to this past month: I’m changing the oil on my sister’s car and found out I needed a certain socket. I head down to my favorite Kragen and pick one up, asking if it doesn’t fit if I could bring it back since I wasn’t totally sure if it was shallow enough to fit into the cramped engine bay. The guy says sure, just keep the packaging and receipt.
Well, it wasn’t shallow enough. With sunlight fading, I decided to try AutoZone for a more shallow socket. They had one, and I asked the guy the same question about returns. His answer was also yes, in original condition and receipt.
Lo and behold… still no dice. The headers were still in the way. Turns out I needed a special socket for such a situation. So I first return the Kragen socket… with no problem. I even had the same employee end up helping me and he even remembered me after a week later. He seemed happy to help even though I was making a return.
AutoZone was a different story. I walk in and there is one employee at the counter already helping someone. I hear someone in the back but it was like I was invisible for a good 3 – 4 minutes… and I work in a store were we have to greet customers within 30 *seconds* upon entering.
Someone finally comes to the counter and asks if I need help but did so in such a quiet manner that I hardly knew he was there. I could see his expression of displeasure when he saw an item in one hand and a receipt in another.
I explain the situation and he tells me that he cannot return it, as they do not accept returns of tools. I tell him that his fellow employee told me I could, as well as the fact that no such policy is shown on the receipt. He says this is a new policy he just got handed down from management and the other employee was misinformed. He gives me the hours of his manager and that’s all he was willing to do. I left pretty upset but determined to get this taken care of.
I called a week or so later and talked to a manager. He said that he would in fact accept a return as long as the item was unused and in original packaging… all criteria that my item met. I came in and the item was indeed returned, although said manager did not seem happy about it. He barely looked at me and only spoke to me when handing me my refund. My only happiness came from the fact that the guy who first told me that I couldn’t return it had to enter in his password in order for the refund to go through.
Long story short, even though the issue was taken care of, it was still a pain in the ass and too much BS and crappyy attitudes were involved. Kragen on Cypressin Oakley has always taken care of me, so I know where my and my friends’ and family’s business will go.

I think Unilocal needs to add negative stars. A 1 star rating is just too generous.
First of all this store is really small. And it’s pretty ghetto, with rough people hanging around it. But it was the closest one to us and we drove our diesel dually about 20 or so miles to get to this store.
My husband called at 6pm asking if they had any diagnostic scanners for rent. They clerk said yes. We had a quick dinner and zoomed on over, arriving right around 8pm. My husband goes up to the counter and told the clerk that he called about a scanner. This clerk said that they don’t rent scanners. My husband explained that he had just called 2hrs before and was told by an employee that it cost $ 70 to rent the scanner.
Again this clerk said that they didn’t rent scanners and that they have some to sell him for about $ 200+. The clerk then asks another clerk, and he said that they stopped renting them 2 days ago due to some legal thing. He thinks the clerk my husband spoke to just didn’t get the message.
So they were not apologetic or sympathetic. So we were SOL, wasting our time and expensive diesel. The reason why we brought the truck is so that we can just scan it right there in the parking lot and return the scanner right away.
These guys were so unhelpful. My husband called other stores and they were renting the scanners. I finally rented one from the Clayton Rd. store in Concord. I explained what happened and he was so apologetic. He said that he’s never heard of any legal problem with renting scanners.
I would not suggest visiting the Oakley store. I don’t think they know what they are doing over there.