Safeway

Kudos that this Safeway has been upping it’s game and has added bulk items like nuts in several places throughout the store. They also have added more specialty items like snow peas and bean sprouts. But with these updates come some problems. I purchased some bulk wasabi almonds (yum) and the cashier rang them up as $ 49.00. We were talking about the Warriors game so I didn’t really notice until I got home. Needless to say I had to tramp back to the store the next day. There was no problem obtaining the credit, but the woman in Customer Service never issued an apology or acknowledged the inconvenience. That small gesture would have really gone a long way and made me feel better about the experience.
I also agree with the other reviewers that this store should take down the banners about opening new check out stands if there are more than three people in line, there are ALWAYS more than three people in line. If you can’t staff to meet what you are advertising don’t advertise it.

The lines are always long. There is even a sign that mocks you as you stand in a 10+ people line that says something a long the lines of «if there are 3 or more people in line, we’ll glaldy open a new check stand!». That’s never happened.

Each time I visit this location it is never a pleasant trip. The lines are ALWAYS long. There is never more than 2 check stands open & it’s hard to find help when I’m searching for products. I hate this is the closest location & each time I walk in I wish I would’ve went somewhere else.

yes, they DO answer the service line. I mean, they’re good; sometimes they could use more checkers, but you usually don’t have to wait too long.

Early morning, on Sunday, 9÷20÷2015, The men’s restroom had no soap and no paper towels. The women’s room had soap, but the paper towels were sitting on the baby changing table. I went back in the evening and the situation had not changed.
From discussion with staff, I verified that these restrooms are also used by the employees. This means that no male employee washed hands after using the restroom that day. And female employees wiped their hands the paper towels potentially contaminated with baby poop.
The bathroom problem is chronic for years, not just on that day. Repeated complaints from the community are ignored by the manager.
I recommend you avoid this place like the plague.

This Safeway is HORRIBLE. They have NO Customer Service skills. Went in with simple request «may I please have a graduation ballon with 3 solid ballons the employee does not know where the ballons are! She can’t find any grad ballons, so I request a Congrats ballon she searches and finds one, takes 10 mins to blow the damn ballons up, then has no weight to hold the ballons down. Then to be told I cant pay in the dept n there is only TWO checkers n a long, long line! Then I ask to speak to a manager the reply he is on a conference call and this is after telling him what happened! No apology no nothing. I will be contacting Corp this is shameful of Safeway. Just what if I were a secret shopper ??? Rating HORRIBLE!

Well lets see… it’s a Safeway! If you’ve been a longtime customer of Safeway or visit frequently, what are you expecting? Is the store itself being badly managed or is it at the corporate level? All stores are run the same with limited checkers and hit or miss selections.
Anyway 3 stars goes to the staff here that continue to work hard and keep a smile on their face despite the terrible working conditions.

Good food high as safeway but if sale paper or go if you have tham and good parking one way in one way out same times

I needed to get some cold remedies for a friend that has a cold, so I went to Safeway. As I was going to get some chicken noodle soup I stopped to get a sandwich. Daniel the supervisor helped me in the deli. He was very kind and very quick. He knew exactly how to make a Tuscan chicken sandwich. He made it to perfection. Best looking sandwich I’ve seen thus far. I couldn’t wait to take a bite. I quickly found Vick, Tylenol, soup and Gatorade for my buddy. Rushed to his house and enjoyed my delicious sandwich.

This is the place I shop for my Just for You groceries! They have a seafood department, a pharmacy and deli as well as a Starbuck’s inside so what’s not to like? It is called convenience. I know where everything is in this store so if I need to grab some yogurt, milk or other staples, I come here.

Im changing this review to 1 star because I just realized how Sh**ty this location is. Let me start off by saying how the parking lot is completely blacked out. Safeway, why are the parking lot light poles not on? Now I said I wasn’t going to come back here. However I happened to be in the area and this is the only grocery store around besides food max, besides I needed to buy my mom a couple of things. Again, the lines are way to long, where is the self check out area because they need one. My check stand clerk was this Asian guy named Minh. After scanning my items I had a some Carmex lip moisturizer that I wanted to be handed to me and not placed in the bag. Okay, I guess I wasn’t clear enough so he scans it and places it to the side. I then begin to tell him how I meant that I wanted my Carmex handed to me personally and not in the bag. Minh had a bad attitude about it, slammed my Carmex on the counter and because I didn’t want the customers behind me waiting I told him I didn’t want my receipt. Like I said in my previous review. People, do not come here, totally not worth it.

Compared to other safeways, this one is very small and cluttered. It’s very hard to maneuver around especially if you have a shopping cart. The isles are very close to the check stands. Customer service can be better but you can’t really blame them since it’s always busy and crowded. This is the neighborhood safeway for my second home but I only come here for small purchases. The selections aren’t as wide ranged as the bigger stores but they have what you need.

First off, this is my «neighborhood» Safeway. However, I had not darkened their doorway for two years because of poor customer service. Sadly, tonight, I briefly suspended my boycott to make a shopping foray. Nothing has really changed: High regular prices, poor product selection, congested checkout area. In browsing Facebook and Unilocal reviews, I see this Safeway has a long-​established policy going back several years of only utilizing two of their 5+ checkout lanes, even during grocery rush hour in the evening. Their standard excuse also seems to be people called in sick, or perhaps that’s just a personnel issue. In any case, it is really not the customer’s problem in that management if they cared would have on-​call people ready for such situations, especially if this happens on a regular basis as it seems to do. Someone also suggested management does this on purpose in order to pump up off the bottom line or profits. I don’t know, nor do I care and will continue to boycott Safeway entirely. Food Maxx was a great suggestion by another reviewer.
If you have the time, leave a comment and/​or review on their Facebook page as well as using this link to submit comments via Safeway’s webpage–
Unless you tell them what they’re doing wrong, nothing will get better.

I feel compelled to write a review about the Dimond District Safeway after my experience there this afternoon, where there were only TWO checkers and each line, one express, on regular, had 15 or so people in line. Where does everyone come from all at once? It was only 2:30 in the afternoon. Since Farmer Joe’s opened about 4 years ago, I seldom visit this store except for items like paper towels, laundry and dish soap (whatever is on sale), Best Foods Mayo (much better than TJ’s mayo, which I will never buy again), frozen vegetables.
The produce is way overpriced, esp. with Farmer’s Joe’s just down the street, so I avoid that area completely. Yes, it is clean (enough) and since I don’t shop there often, haven’t had the problem of things being out of stock, but, like the other posters, find the check-​out process interminably long, and it is not helped much by scanning People magazine to pass the time. Sometimes I feel that I have stepped into a black hole of time, where I am standing there waiting and waiting and the line doesn’t seem to move, someone frequently has some «issue» that slows things down (can’t find club card, wants a refund, who knows what). At least, that’s how it seems. It’s all relative…
The checker this afternoon at the express lane (the one with 15 people waiting to «express» through) was as efficient as she could be, but I could sense her frustration and I asked to see the manager. Some youngster showed up saying there were numerous sick calls today and «he was doing the best he can.» I asked if he couldn’t help out for a few minutes, but that didn’t seem like good management practice to him, as he excused himself by saying that he had to find people to cover for the absent employees. Poor excuse. He is creating a demoralizing atmosphere there, or perpetuating the one that already rules this Safeway. No wonder they are understaffed! Who would want to work there? I give the non-​managerial employees high marks for keeping calm and carrying on!

I don’t see how this Safeway can have such low ratings compared to other locations, it’s a unionized store and is very similar to any others in the area. It’s in a good location, not very many hood folks and they even have a police sub station attached to their building. I prefer the Alameda location over this one because of its close proximity to my house, but anytime I’m in the Dimond I shop here. I like that they always have decent weekly sales, it’s definitely cheaper than Nob Hill and they even offer tons of Safeway branded items that can save you big dollars. I can’t hate on this place, as long as they keep supplying my craft beer habit for cheap, I’ll keep shopping here.

The only reason I gave this store 2 stars vs. 4 – 5 is due to the fact it’s terribly understaffed. Although this Safeway is more affordable than the one on Broadway, you lose out on many sales due to an excess of customers & overworked employees. With lines reaching to the back of the store & 2 checkout lanes (including express), the poor cashier is constantly rushing.
The lack of staff affects the entire store. For example:
1) With so many customers & so few employees items become disorganized or shoved to the back of the shelf out of reach of anyone who isn’t 6 ft tall. If there isn’t a tall and helpful customer around, you will be SOL either locating an item or reaching that cereal box. ⁸⁄₁₀ times I leave without completing my grocery list. And after shopping here for 2 years only once have I found an employee on the floor when I needed help reaching/​locating something.
2) Sales. Actually receiving the discount is pretty rare. All the items are frequently mislabeled/​moved so the product is nowhere near the sale sign. Add that to the fact the cashier is exhausted & overwhelmed — it’s nearly impossible to ask if the discount was applied. You only find out after you’ve left & reviewed the receipt.
The issue with this place is that despite the lower listing prices — you rarely save in comparison to another Safeway & wind up spending 2 hours on a 20 – 30 minute errand.
I now shop at Food Maxx whose lines are far shorter & have a proper staff vs. a skeleton crew. I actually save more & wind up back home in 40 mins despite the drive & traffic on Fruitvale.
If, like me, you find yourself continuing to drift back to this Safeway (they get away with so few employees b/​c of the location — very little competition in the immediate area), please be nice to the staff! They are actually very courteous & doing the best they can under ridiculous circumstances.

I just became a shopper at Safeway due too living across from a Trader Joes.
All in all the experience is nice and clean.
There is a Starbucks and a Police Station attached to the building so… Ya.
I have noticed that Sunday is the day with the best prices and selection.

This is now my local Safeway and I’m in here quite a bit probably four times a week. It is fairly well managed and the associates who work here are friendly.
because of the size the store has less items and sometimes its a challenge to find what I need so I head over to Alameda. My biggest concern for this location is the deli department. The store will run out of hot foods such as Roast Chicken and Meatloaf by 5;00 pm everyday. At some point I would expect the deli manager or someone else to realize that they would make more money if they had more stock.

Always long line no matter what time I go. Company too cheap too staff up this store.

Since this Safeway is the closest to my sister’s house, I stopped in to get two items — a can of large pitted olives and a pack of Sargento pepper jack cheese. I needed the items for preparation of a taco salad.
It’s a smaller Safeway compared to the one in Alameda, but they do have a pharmacy, a deli, prepared hot food and a Starbucks. The store is clean and well lit. Cashier was courteous and friendly. The express line moved quickly; it’s less crowded but there were only four cashiers and I did not see any baggers to bag the groceries.
The store was just a convenience for me.