Auto On The Go Mobile Mechanic Service

I gave this company 1 star only because I have to rate, otherwise it would be million negative zeros. I’m not sure what is going on, but Sal who is the manger does not return calls, respond to his emails which is very unprofessional. Every since I been in business with Sal, it seems as if he’s too lazy or simply do not know much about vehicles. When business is slow for you Sal, do not even bother calling to get my business. Also, you are very rude.

I’m giving Sal 2 stars ONLY because he is prompt in returning phone calls; and I needed same day service. My car wouldn’t start, and I do not live in the bay. So, just for him to look at it cost me $ 125. Much higher than towing and getting it to a reputable shop. Sal figured out it was a weak battery, so changed the battery. Charged me $ 149 for a generic Honda battery. Now I know I shouldn’t have mentioned I don’t live in the bay… I feel I got charged waaaaay more than reasonable for changing a battery. WORST part is, $ 275 later, I get it back home, and the problem persists!!! Had to bring it to my mechanic (who is awesome) who told me I have to replace another part that they should’ve caught. (it was obvious). So I don’t recommend Auto On the Go unless you want to pay LOTS of your $$$$.

Charged $ 90 but did not tell me what was wrong with car, said he’d have to bring it to the shop to get into the engine. You shouldn’t charge for coming out and starting the car, if the problem is detailed and you can’t correctly tell the fix. He seems to be honest but not cheap and very little room is given to work with u. I will not use again.

Sal’s promt service was much appreciated! He was able to fix my broken fuel pump on short notice. I do appreciate the time he spent however his once nice attitude i remembered before (previously inspected broken timing belt) turned sour suddenly.
He came to my house to replace the fuel pump my mother n law purchased from autozone and informed me it was the wrong size so he would be able to quickly order me the part to most likely be replaced the following day. He said he would try to locate the part sooner and would let me know when he could come to install. I get a call 2 hrs later where he says «im finished with the work». huh? He never informed me he was on his way back to start the pump and gets an attitude when i inform him that wasnt good notice for me to be able to get the part previously purchased returned to pay him for the part he purchased. Im sorry but im not loaded with cash i dont have $ 300 laying around aside from the $ 300 i just used to purchase a part! He sits on the phone silently and finally says «what do you want me to do i need to be paid NOW im a running business.» I had no intention of witholding the money for the part for all i knew he was coming back at 4pm (now 11:30) am and i’d have time to get my refund to pay him.
Yes his work was prompt, but his attitude was sour and not understanding at all. He knew that the money he was being paid for the part he purchased would be given to him AFTER it was returned to the store. He also left without a proof of purchase for the part or receipt for labor. I guess ill await an email…

i never got a chance to use this service because no one returned my calls or emails. don’t waste your time, call a tow truck and take your car to your regular mechanic.

Good service at your location, reasonable prices (low) and just a phone call away…

So happy with my service from Auto on the Go and Sal. I had a car that wouldn’t start and wanted to find someone to come to my house. Not too many mobile services to choose from, and picking a mechanic blind is tough. Especially as a woman, I worry about getting ripped off (probably because I have been). I called on a Sunday morning, he called me back Sunday afternoon. I asked if Monday at noon was ok and he said yes! He was little late but no biggie to me because you never know how long a prior appt will take. Turns out the problem was a very weird issue with the security system. I am so shocked he figured it out, I bet some dealerships wouldn’t even figure it out (oooold minivan). He even showed me how to fix it in case it ever happens again.
Sal was very nice, and only charged me for an hour even though it took longer. Fees are very reasonable, especially when you figure in how much I would have paid to tow it somewhere. $ 35 service call fee, and $ 90 an hour. A friend that’s a mechanic confirmed that’s very reasonable.
Overall great experience and I will use this service again!

My car wouldn’t start and I really wasn’t looking forward to calling AAA and trying to find a mechanic in a city I just moved to recently. I had heard about mobile mechanics but had never tried out this kind of service before.
I’m SOLD! I expected to call and set up an appointment for later in the week, but Sal came out right away. He was efficient and thorough. It’s obvious this man is a true professional.
I think the cost was reasonable and the convenience was extraordinary!
Thank you Sal!

Sal is awesome! He returned my initial call very quickly and is super nice and personable. I needed to have my car looked over for routine maintenance and inspection just to make sure everything was alright. (Hadn’t had car serviced in long while)
Rates are pretty reasonable and it’s awesome that he can come to you directly!
I would highly recommend Sal and Auto On the Go.