Cold Stone Creamery

WHY HAVE THE ONLY BEST ICE CREAM PLACE CLOSE DOWN!!! There better be a good reason because when I needed some happiness I went to Coldstone. I miss this place. They made so much business. What went wrong?!

Love cold stone style ice creams. Sad to hear that all shops on the island will be closing :-(not sure how long this location will be open.

The workers are very nice, and they give very, very large portions! I eat a lot, but even the small makes me so full.

I scream for ice cream… yummy yummy to my tummy! So many to choose from… ya just want to try them all… hahahaha! A tasty treat you should check it out

Went there and got some ice cream! Forgot how expensive cold stone is. The guy who helped us was very nice and the ice cream was great

Came here with the kids for a Saturday ice cream. Our server Honu was really nice and he really cares about our experience here. My kids wanted a shark week ice cream, and Honu asked if they had a preference when it comes to color. I never expected that someone would care so much to even ask this kind of question! My kids are very particular when it comes to their colors, one toddler wanted blue sharks and the other toddler wanted yellow. When they got their sharks in their favorite colors they were squealing with joy!
Thank you guys so much for turning a regular ice cream outing into an extraordinary experience!

Really enjoy this spot. Prob like 15 mins away from my house but the anticipation is almost as great as eating. The cookie dough with the birthday cake remix is too good. Staff is young and friendly.

Super duper tasty (I got plain mint-it’s my favorite!) and my parents got the peanut butter chocolate explosion and the birthday cake remix. They asked for «Like it!“s and the guy gave them Love it’s and charged them for the small! Unfortunately it was suuuuppper slow so we had to wait a while!

I make my own creation, chocolate ice cream with cookie dough and peanut butter. Simple yet so good for the soul. I always had good service here and the servings are usually very generous. Most times they put it into the next bigger cup size. The service here is always good and the workers are nice and friendly. This is my favorite Cold Stone.

I always forget how expensive this ice cream is, but it didn’t stop me from inhaling a «Love it» Coffee Lovers with Cake Batter for over $ 7. The ingredients were fresh, but the heath bar wasn’t chopped very well so I had huge pieces when I did find one in the mix. He put lots of caramel like I asked so I’m happy. Pretty calm ambiance which is nice. The music was just loud enough and the place was clean.

I called to see what time they closed and the person who picked up the phone just said «Hello» so I said «Is this Cold Stone?» & I got a rude «Yeah.» in response. In spite of that we go anyway. The same person who answered the phone was there, (unfortunately I didn’t get his name) he messed up our order and when we tried to fix it he made like it was our fault. Then we asked if there happened to be a bathroom we could use to which he rudely responded «Uh no.» I was trying to have a nice dessert with my grandfather and boyfriend and that guy just plain ruined it. Never ever going back.

I ordered a custom cake from here and there were MULTIPLE PIECES OF HAIR inside the cake in different parts. Buried underneath the frosting and inside the ice cream. ABSOLUTELY UNACCEPTABLE AND NASTY. Definitely not ordering cake here ever again. I don’t pay $ 40 for a cake with hair inside of it. How do you not notice pieces of hair all over the cake when you’re making it!!! See the picture? Imagine multiple pieces all over. Gross.

Awesome staff and service. Had a huge party tonight. Took our orders efficiently even came out beyond the counters to make sure order was correct. Love it!!!

Cones & whipped crème were out, Ice cream was very expensive, unfortunately my strawberry blonde did not look like advertised, very disappointing. So they only thing they had was the waffle cup, but they want to charge extra for that. So we had to go for regular cups instead of dipped cones. also the strawberry mix was too much mixed, so it ended up in a sauce like something. For my ice cream experience: very disappointing … sorry to say that.

Our experience was VERY POOR when visiting this location thanks to a TROLL LIKE employee named Sherena.
My husband and daughter decided to visit this location for an afternoon treat and thought cold stone to be the perfect place to beat the heat. They were rudely NOT GREETED by Sherena at the counter who didn’t seem to be interested in taking they’re order, instead she proceeded to roll her eyes and sigh loudly when «attempting» to serve them. Instead of being polite and wearing a smile she rushed my husband through his order and disrespected him in front of my daughter when asking him to repeat his order TWICE.
When it was time to ring the order up my husband took his Credit card out of his wallet and put his hand out for her to get the card. She REFUSED to extend her hand over the counter to get the card from him, so he asked «Excuse me, do you have a problem» she RUDELY responded with an eye roll «Uhmmmm, no i don’t». That’s funny that she rolled her eyes, made a stupid face and than gave him that answer. Seemed to us that she DID have a problem. And for her to act as sassy as she did i’m more than sure that she DID have a problem.
My husband signed the receipt BAD CUSTOMER SERVICE and told her to show her manager which she did. The manager had the nerve to tell my husband «well that’s just how she is» and offered him a $ 10 gift card. TOTALLY UNACCEPTABLE. Why wouldn’t you take this matter more serious? This is your reputation on the line, manager’s are ultimately responsible for they’re employees whether they like it or not. For the manager to give an excuse for poor customer service like this is ABSOLUTELY ABSURD. It is unacceptable for employee’s to bring they’re bad attitudes to work with them ESPECIALLY if they are in customer service.
I spoke to the manager today and although she was very apologetic i would HATE for anyone to be treated the way my husband and daughter was treated by Sherena. The manager Ina admitted to not taking the matter seriously because she didn’t witness it herself. It was only until another one of her employees came to her to tell her what had happend that she realized how bad the situation was.
Sherena’s stink attitude, disrespectful eye rolls, unnecessary sighs and disgusting behavior deserves to be recognized in the worst ways possible. Sherena is the reason why credible establishments like yours will receive ZERO STAR RATINGS. Note to manager– it doesn’t matter if you didn’t witness the situation you NEED to take ALL COMPLAINTS SERIOUSLY and handle them accordingly instead of making excuses and offering gift cards to avoid a bad Unilocal or a letter to your corporate office.
I normally don’t like to out people on bad experiences because everyone has they’re bad days at work… but for this employee to be out in the open about being so irratated with an innocent customer just hoping for some good ice cream and a nice treat i hope she is reprimanded for her actions. AUWE!!!

There seems to be a lot of negative reviews about this place, so I was a little hesitant going in to have dessert. But what the Mrs wants, we get!
The three people working there seemed fine, it wasn’t crowded and they got our order right! Definitely a much different experience than last time at Aiea. Bi was pleased none the less!
This place was clean. The staff nice. The order was fine and the dessert was good. What else do you want? All in all, not bad!

We came here after a great night out for my wife’s birthday because she was dying for a cookies and cream milkshake. She was was told at 9:32 that they don’t make milkshakes after 9:30… This is perfect implementation of poor customer service

How can you screw up delicious ice cream? I’ll tell ya how… rules…and this Cold Stone has all of them. I swear everytime I come I learn about some new dumb rule set out to hampen my ice cream enjoyment. Can’t mix three flavors, can’t order a kiddie if your not a kiddie (sorry I don’t want a gallon of ice cream) can’t mix flavors INTO kiddie, oh and don’t ask them for a bath room because that would just be absurd! C’mon guys, get it together!

Got there right at ten when they closed and they still had everything out for service but would not be lenient in any way. They would not help me out and serve me. Very disappointed about that type of customer service!

You know what i like about ice cream beyond the flavor? How refreshingly cold it is hence the name «ice» cream. What did my wife and i get tonight…“ice” cream soup. Service was so slow by the time we got our bowl it was literally a hot mess.
Ice cream is pricey and service is slow, there are better places to go. Go there… in fact you might try the ice cream aisle at your local grocery store odds are it’ll be frozen and thats a good thing.