Urban Outfitters

Today, your loss prevention personnel racially profiled my friend. He stopped her after she left the store and wrongfully accused her of stealing sunglasses that she had been wearing all day. He had even come up with a whole story about watching her rip the tags off of the glasses. He was yelling at her in the middle of the street, grabbing her and trying to get her to come to some back office in the store where she likely would have been arrested. She has to fight back and refuse to follow his orders. Her entire day was ruined and she is traumatized by this experience. She’s made several attempts to reach someone on management via phone and has also tweeted and Facebook mentioned your store with no response. This behavior is totally unacceptable. Your staff needs to be taught the proper protocol when handling someone who is actually shoplifting, the should also be informed that they are NOT the police and she can and in fact will be taking legal action in regard to this blatant incident of racial profiling. I will attach a picture of the employee she had issue with as well of a picture of my friend HOURS BEFORE SHE VISITED YOUR STORE, in the same damn glasses she was accused of stealing.

I just wanted to thank Diego. He was a great help to my daughter. I called the store and the woman who answered the first and second time but when I called the third time Diego was a great help. He should be promoted. Restored my faith in humanity. Nice guy. These 5stars are solely for Diego.

Over a month ago, I bought a dress at the Herald Square location, and as usual, I never checked for any security tag on it because I trust sales associates are well trained to never commit this kind of mistake. For my surprise, when I was packing for my weekend in California for Coachella, I found the security tag attached to the dress and had no time to go to the store to have it removed before departing to my vacation. So I decided to take with me and maybe have it removed in a store in LA, but before I emailed customer service asking if it was possible to have the tag removed WITHOUT a receipt but having the card used in the purchase, in another store other than the original one where the purchase was made, because it was an old purchase and I never keep receipts on me and never occurred me the dress hanging in my closet had a security tag on for over a month. Customer service wrote me back 24hrs later saying I could have it removed in any store. I didn’t have any time to find a store back in LA, so once I was back in NYC I found 20minutes in my busy schedule to stop by the SoHo store to have the tag removed. I never been mistreated so bad like I was in this store (I have been an UO customer for over 8 years and have never had a bad experience before). Both associates that I spoke to treated me with total disregard, made me wait for a while and completely refused to remove the tag. I understand the policy of having to have a receipt, but it wasn’t my choice to have an irresponsible associate, who didn’t do her job properly and made me waste time that I barely have to go to a store and have the tag removed so I can wear the dress, make me feel so humiliated and mistreated when the store should be apologizing for the inconvenience that the entire situation may have caused in my life and work schedule. I was so insulted that I had to grab the dress and leave but I am writing this review to let management and customers know about their rude staff and that situations like that can end up in a lawsuit, so better have your staff better trained for situations like that because this is pretty insulting and upsetting and no customer deserve to be treated like that.

Yesterday was my first time going to this UO. I had such a great experience here. The associates are great. Kirsten who was working in the shoe section went above and beyond to help my friend find what she wanted. Whoever hired her made a great choice. She’s an awesome person, so if you head over there, make sure you ask for her help. The ladies that checked my friend and I out were amazing. They took their time showing us how to use their app and didn’t rush us out. I’ll definitely be coming back here from now on.

I like UO I normally shop online but I thought I should check out the store in person so I went. The workers there were pleasant and warm. I found everything easily and it’s very neat which I enjoyed

Après avoir testé celui de Québec, je né pouvais pas aller aux USA sans passer voir UO ! Les prix sont équivalents, si on calcule avec le taux de change, c’est à dire que ca reste assez dispendieux, mais les vêtements sont quand même de qualité. L’ambiance générale des magasins UO me plait, où que j’aille. J’aime également beaucoup ce qu’ils vendent. Cela dit, je n’ai rien trouvé à m’acheter (comme souvent je dirais) mais je prends toujours plaisir à m’y rendre pour regarder, flâner et peut être trouver la pièce/​perle rare ! Mon chum quant à lui à réussi à trouver son bonheur :)
UO reste pour moi un magasin dans lequel je me rends volontiers né serait-​ce que pour m’imprégner de l’ambiance, du décor.

I was just in this urban outfitters earlier today while shopping at a couple of others stores near by, I bought a pair of sandals and I paid it in cash and the receipt was in the bag as well so I couldn’t trace my purchase but I didn’t leave the store with my item and being in the city someone most likely took it when they saw it lying around the store. Until I realized I was missing my urban bag I told the store manager my situation and he was so nice enough to redeem my purchase and trusting my honestly. He really made my day and it was so nice that I could get my sandals back I love this place and the set up is great too I easily found nice items !

Just had the worst experience of my life in this Urban Outfitters. I was waiting for the free phone charging station for 20 minutes. Assuming all the charging stations were taken by customers I happily waited for a station to open. Unfortunate for me an associate (jasmine) walks up and opens a locker and grabs her phone. So I mumble «you have to be kidding me» she then feels it necessary to turn around and say «I’m sorry is there a problem». I return with «yes I just waited 20 minutes for a charging locker to find an associate was taking one of them» she then told me «it is for associates and customers». There was more said between us and she wouldn’t give me her name which screams she knows she is wrong. I and anyone in their right mind know she was lying to my face. Why wouldn’t she be charging her phone in the break room or even more so why does she need to charge it at work.
I then contacted the store manager Corey who came up and offered me a sparkling water and said he would take her off the floor while I shopped. I ended up leaving as there are other urban outfitters I have shopped at where that was never an issue.
Over all Jasmine needs a lot of more training and has a long road ahead of her is she’s looking for a successful career in customer service. As for Corey the store manager he handled the situation like a professional and made the situation go from horrible to decent.

Wow… this is one LARGE UO! We were wandering around SOHO shopping and walked past this store and I had to poke in to look at their wares.
Two solid large floors jam packed full of goodies to buy.
Lines were really long and the store display areas were generally pretty messy. Nice large room upstairs in the back for sale items but I’ll save my wallet for Anthropologie.

I love Urban Outfitters, and when I passed by, I just had to go in. I love the store displays. Urban always does a great job with visual merchandising.
Of course I wanted everything in the entire store, but this broke college student life held me back. Instead, I found a gorgeous pair of blush, oversized satin shorts with cream lace trim for $ 54. The price almost kept me from not buying them, but they were too perfect to pass up.
When I went to pay, I asked if there was student discount (there isn’t) but I was informed that Urban was having a 40% sale. I didn’t see any signs anywhere, so I was surprised they wouldn’t advertise that. I turns out the shorts were also on sale on their own as well, so they were $ 12! They weren’t in the sales section though.
My advise to Urban is that they advertise their sales more. My friend wanted the shorts too, but only bought them when I told her they were $ 12.
Great store, and the staff is nice (well, nice enough). I’d go back if I was in the area, but there is an even better Urban closer to me.

This place has absolutely nothing. Everything is overpriced. They have more clothes online than in store. Trust me when I tell you, save your money! Everything goes on sale anyway. Don’t pay over $ 100 for stuff that will price down to $ 60! I don’t see the hype about this place. It’s honestly not worth it to me.

I don’t really like this Urban. It’s to big… and omg, why do they constantly have a dj? It’s SO loud and I immediately walk out. It’s not a party, people just want to shop. It’s always crowded b/​c of where it’s located, and it’s hard to find things. Where do you check out? Where is the home stuff? I have to go upstairs for nailpolish? Not a fan of this store. I mean, I guess it has the same selection of clothing, its just a hassle shopping here. Shopping is already not my favorite thing, add an obnoxious dj, tourists and trying to find things that should be in some order… nah. I’ll pass.

DO NOT buy anything here full priced. You will regret it because eventually, it will be on sale either in stores or online for 50−60% (or even more) off. You have been warned!
I bought a backpack here for $ 20, which I thought was a steal. Then a few weeks later I saw the same backpack for $ 10, on top of that there was a 50% off sale so I could have gotten the backpack for only $ 5! This taught me a few lessons: 1) Don’t buy anything until it’s 50% off sale 2) Urban Outfitters’ brand clothing really don’t cost anything.
I came here to return a top that was too small before, and it was probably the most painful experience the employee at the counter had. I know because when I told her I wanted to return something, she immediately complained about how much she hated doing returns. She complained and complained THE ENTIRE TIME. Seriously? It is your job, just do it and it will be over soon! She took the longest time returning ONE item because she kept on complaining AND talking to the other workers. I really don’t understand the customer service in NY.
2 stars for really cheap things sometimes.

Single best urban outfitter I’ve been in. Huge selection on three floors. Modern. Hip. Located in NOHO. Dressing rooms on the third floor.

Una de mis tiendas favoritas es la urban Outfitters ;-) ropa de muy buena calidad y articulos de diseno.

Manhattan has a ton of Urban Outfitters. I’ve been to a couple of UO around the city and this one is pretty large and spacious. This location seems to be the busiest since it’s right off of Houston and near SoHo. This means a whole lot of shoppers (mainly tourists) everyday of the week.
I do come in to see what’s on sale cause UO isn’t that cheap if you think about it. They just sell basic things and slap a $ 20 tag on fingerless gloves. I’d rather go somewhere else. It’s always hit or miss for me.
Is it just me or is UO kinda like Spencer’s? They basically have all the toys, books and pint glasses as they do. It seems the only thing separating the two is the «Naughty Toy Section».

Unless items are on sale, it’s too pricey for my blood. Unlike other locations I’ve been in, they did have a sizeable section for sale items. I also like that they have XS but overall, I’m still underwhelmed with most of the locations & this one is no exception.

I’m increasingly underwhelmed by Urban Outfitters in general. This store is pretty typical for them.
Overpriced clothes, poor quality fabrics and buy-​one get-​one deals that rarely save you more than a dollar or two.
The employees seem to get paid based on how uninterested they can be. (There are admittedly a few helpful ones, but I review based on the majority.)
The housewares section is fun, but increasingly resembles that of Spencer’s or Hot Topic. Most of it is too cheesy to buy for anything other than a bachelor party.
The book selection is cool, but like their clothes, is overpriced. I’d much rather go to Beacon’s Closet for my clothes, Bed Bath & Beyond for my housewares and Strand for my books. But that’s just me.

I was never really fan of Urban Outfitters until I had to run in and buy a cardigan because it was so freaking cold.
I would have never have done this and would have sucked it up until I made it home but I was dressed in a lightweight, summer top.
I wasn’t going to take any chances especially with the temperature dip to the 50s and anticipating that my date would want to stroll around Manhattan at night that I would have been miserable during the whole experience.
The first thing I did was head for the sale rack in hopes of finding a sweater for $ 15 or less but as usual, towards the end of the day, most stores in Soho tend to have hurricane rip through them and there was no way I would spend 30 minutes digging for it.
Next, I did a quick run through the whole floor but could not find a rack or table of sweaters so then I finally asked the sales associate where she told me there was a table of cardigans behind this white divider in the middle of the store.
I walked towards it and the reason why I didn’t notice it first was because a pile of clothes was dumped on top of it. I only found two black cardigans in Small.
I went back to the same sales associate and asked if there were any medium sizes. The small fit but I was a little worried about it ripping eventually. The sales associate didn’t brush me off like most during the end of the day and spent time listening to my concerns and listening to how ridiculous the weather changed from 70 to 50.
In the end I bought the sweater in small and she ended up ringing me up at the register.
What’s really cool about Urban was their eco-​friendly receipt where they would just email it to me instead of printing it out. I don’t care if they have my information and they would send me alerts later on but the thought that this company was pretty eco-​friendly forward and the cool customer service, warrants my 4 stars.

ich liebe urban outfitters! war schon in london & hamburg und natürlich auch in ny in mehreren filialen.
immer lustige kleine geschenkideen, ausgeflippte klamotten zu angemessenen preisen und wenn man was gefunden hat, dann ist das auch wirklich tragbar und ein lieblingsstrück (zumindest bei mir so)

For some reason, Urban Outfitters has become a massive hole from hell. The styles are trashy rip-​offs of what they must think urban brooklynites would wear, and nothing more, at least when it comes to menswear.
I can never find anything I want here either due to no sizes beyond L, unbelievably stupid pricing for cheap chinese factory trash, or crowds. Maybe I’m being a bit harsh, but this place has declined more than any other trendy store I can think of. Maybe due to such big expansion? I don’t know, nor do I care. It should be fixed, though.
As for this specific store, now that my rant is out of the way, it’s always crowded (thank you SoHo tourism) and messy, clothes on the floor, feels like they have more staff members hugging the store entrance to prevent theft than throughout. Long lines at the dressing rooms and the registers.
With prices what they are for the quality and style, what’s the point? I see none.

I used to buy shirts, hats and pants here 10 years ago and it was fresh-​dipped and cheap. WTF happened? Did they suddenly realize that the NYU kids’ parents were subsidizing their wardrobes. Totally jacked-​up prices for meh-​generic-​faux-​hipster styles.
The sales kids are totally oblivious to the term «customer service»…they would rather talk to each other about the concert/​bars they hit up last night than assist anyone.
On a side note, I gotta stop doing squats at the gym… the skinny jeans at UO make me feel like a sausage about to burst out of its casing.

Excellente adresse de vêtements pour acheter un Levis par exemple: les prix sont très intéressants (moins cher que dans le Levis Store à coté) mais le choix est un peu moins important.

Urban Outfitters ist eine Kette, die ein wenig wie ein amerikanisches H&M wirkt. Aber man findet hier günstige, ungewöhnliche und qualitativ hochwertige Sachen für Männer und Frauen.

Check this out ten years ago for 4 glorious weeks I was a seasonal employee at this location. Have not been recently went in search of any size larger than small Mirror/​Dash dress-​they took over the floor above and that has added some much needed room. UO is still fun and like every other retailer these days I like what they are doing with collaborations/​special collections BUT I am not into the deal with the CEO and his conservative politics.
Don’t buy mass made jewelery here-​go down to prince st and get something handmade by a real person.
wait until stuff goes on sale.