Sleepy’s

This is the best Sleepys location. Even though they don’t have all the selection of the other stores, the reps are fantastic. You must ask for Laura, she is the nicest most helpful person and she’s sincere! Thank you Laura — you are the best!

Awful. I actually just walked out of here today because I couldn’t get any service. I walked into the (empty) store and approached a friendly looking lady seated at a desk– some crabby man was hovering over her, sternly ordering her to make some change in the computer. I greeted them and said I had a question for them– the man brusquely said that he had to wait for her yesterday, so now I had to wait for her today. (??) He went back to berating her over a data entry thing. I stood there for another few minutes, ignored and confused– he appeared to work there (manager maybe?), so I didn’t understand why I wasn’t able to ask my quick question, which would have been, «Can I select/​buy a bed here and have it shipped to my house in another location?» I didn’t even get that far. I guess they didn’t want to sell me a bed. I’m freshly showered and wearing nice, clean clothes this morning and I’m fairly sure that I cannot be mistaken for a vagrant, so this exchange was terribly strange to me.
I already bought two beds from Sleepy’s this year for my house in another location and am very happy with them– I thought I would try the location closest to my apartment. Instead of buying one bed today and establishing a rapport with this location to buy a fourth bed from this company for my apartment later this year, I will now buy zero beds from this dreadful franchise location, ever. I suggest you do the same. I hope that nice saleswoman finds a much better job than the one she currently has. She deserves a better boss. He’s appallingly rude.

The morning after I arrived in New York from a cross country drive I stopped by sleepys to check out mattresses. The movers had damaged my mattress so I had nothing to sleep on. I stopped by the store and the sales man immediately started pushing expensive mattresses at me even though I said I was only looking. He pointed out two of the most expensive mattresses. I kept saying I am only looking and he kept pressuring me into buying one by saying stuff like «why can’t you decide today». I specifically asked for a soft mattress and he kept pushing firm ones at me. The mattresses did not have sale prices on them but the guy kept claiming they are having a one day sale and everything would be more expensive the next day. I had honestly never been so pressured by a sales person anywhere. I was so exhausted that I gave in and bought a mattress even though I wanted some time to think about such a big purchase. For the $ 1000 they charged me this mattress is nothing to write home about. Now whenever I walk by any sleepys store I see the sign that says «one day sale». Beware that this is a total scam. They’ll just give you a price off of the top of their head. They have a 30 day return policy but you’re forced into buying a mattress that is of equal or greater value. So then you’re stuck giving even more money to this store. They don’t bother telling you about the mattress having to be of greater value when they tell you about the return policy.
Here’s the part that makes me the angriest– I noticed when they gave me an invoice during delivery that they had charged me a $ 30 walk up apartment delivery fee. I clearly said my building has an elevator and they clearly saw they were not delivering to a walk up building. I have called back numerous times to get this charge refunded and they are not willing to. Please check your receipt carefully so you don’t get scammed like me. This $ 30 charge is uncalled for and a reputable business would refund it. Also ask to see the prices of the one day sale. It’s a total joke.

My husband and I went to Sleepy’s on 1^st ave & 61^st, and were helped by Lisa. Lisa was fantastic in making sure we got the bed, frame, and price that we wanted. She spent a lot of time showing us a lot of options, until we came to a decision. If you’re looking for a bed, go see Lisa at Sleepy’s. She won’t disappoint you.

Helpful not pushy staff. We were there testing out beds for over 30 minutes too. Gave us pillows to help try out each one and explained the differences in the bed.
Wish they had a bit more variety, but it’s a pretty small store.
Delivery was next day — free — and on time as scheduled.
Love my new mattress and am sleeping so much better now!
Overall very happy and would rec them to friends.

Horrible customer service, pushy sales people, they do not deliver on what they promise, and once they have your money there is no one to rectify the mistakes the company makes because no one calls you back, no supervisor is available, customer relations is non existent… Next time I will check with the better business bureau and read the horrible reports I saw after they got my money.

I was pretty hopeful since this location had good reviews. I went in on Thursday to buy a twin mattress. I told the saleswoman I only needed it temporarily and didn’t want anything fancy so I told her my budget was $ 400. She was really nice but it was a bit frustrating how long it took her to find a mattress, box set, delivery & taxes for that price. (I still paid $ 50 more than I’d hoped.) Then for some reason the company doesn’t deliver on Thursdays so I schedule a delivery time between 5 – 9 on Friday. At 8pm I get a call saying the driver is running 30 minutes late. For one thing, I only live 5 blocks away. And they had a 4 hour window to get me my bed. It’s absolutely unacceptable to be late for a delivery when you have that long of a window to get it delivered. Especially when you pay a $ 99 fee. If they can’t get a bed delivered within a 4 hour window they need to reevaluate the way they schedule deliveries or maybe hire more drivers.

Great location with great customer service… specifically from Lisa T. She is knowledgeable, and very helpful.
Thanks Lisa!

I have had the worst experience ever with Sleepy’s…On Labor Day they delivered a mattress infested with an established bed bug colony! I am absolutely covered in bites and am out over $ 2,000 because of this infestation! Not only has it caused alot of physical pain but the stress and costs to replace clothing, furniture, laundry and hotel stays has cost me so much financial and mental stress. Despite all my attempts to get into contact with them… they always say someone will be calling me… and to date… still no phone call! I would never use sleepy’s if I were you!!!

This is the first time I’m writing a review and am taking the time to do it because — this was a GREAT experience. I recently moved to NY in June and tossed my old mattress before coming here. I’m on my feet all day and my back suffers.
I went to Sleepy’s bc it was close to my apt and a July 4^th sale. Glenn and Liz were fantastic! They are both personable salespersons and made the situation fun!
I told Glen that I wanted a quality bed, didn’t want to skimp, but didn’t want to drain my bank account either. He completely respected my budget, was knowledgeable; i learned the type of bed I thought I wanted was the opposite of what felt most comfortable. since i bought a different-​sized bed, i needed pillows, mattress pads, etc – they offered me a couple discontinued items in at a discount that are perfect, a complimentary gift bag filled with bath products as well as free delivery. the delivery was also an outstanding experience – timely, fast and professional!
But most importantly my bed is amazing — best sleep I’ve had in 4 years! Thanks Liz and Glen!

José is a fantastic sales representative. He is very knowledgeable about the products, warranties, and company services. He went out of his way to help us find our perfect mattress and we would definitely return to do future business with him. If you are looking for a mattress and need a smooth process from start to finish, with no pressure, send your friends and family his way. Wonderful experience!

From start to finish, this was a great experience. I got a quality education in mattresses and was also pleased to be shown an adjustable base bed which I had not previously considered. I will note that this was not at all done in a high-​pressure sales tactic kind of way. I quickly realized that, even though it meant spending more than I had intended, this is truly the product that I want and need. In addition, Liz worked with me to get the best deals possible on other items. I cannot say enough good things about Liz «Lisa» Torrens. Sleepy’s is fortunate to have a sales professional of her caliber. (Date of visit and purchase: 4/​13/​13.)

Let me explain how this location can be so good while another was a bad experience. Let me tell you my ludicrous story. I went to the location by Union Sq immediately after landing in NYC just to get an idea of what I might want. Mind you, I hadn’t even signed my lease yet so I had no intention of buying anything just yet. The girl, Jessica wouldn’t give up on me leaving a deposit — umm I just told you I have no lease yet! Then she wanted to know what time I was signing it, seriously??? This girl proceeded to call me to see if I’d signed it yet and wouldn’t stop calling for a week. She was pushy and obnoxious. The last stress I need after moving across the country is the mattress store pressuring me to buy! Oh and did I mention she called me at 9pm on Friday after I’d placed my order with 1^st ave location as to why I didn’t go back to her. I felt like a kid being scolded! Are you kidding me? She grilled me on the phone.
I gave up. I’ll just order online I thought. And then I was shopping in the area, saw this location and went in. Go to Liz!!! I liked her instantly — she was fast, knew the product and was personable. I actually spent more than I planned on before — now that’s a good salesperson!!!
This is how this location earned my business and the other one made me want to never go back.

Immediately after I wrote a review of Sleepys, the corporate office contacted me to see what could be resolved. 5 stars for such prompt action, but 1 star for what I will write below. The lady kindly offered a gift certificate and a «refund» (not 20%) for the «beat price by 20%». I wish all the store salespeople work like those in the corporate office. I’d like to note that the corporate office lady told me that they do not beat online competitor’s price by 20%; however, the poster in the store clearly indicates they will beat any «internet» prices, so I am a bit confused why Sleepys has such false advertising.
With the gift certificate, we went to the Chelsea location and got some pillow and sheets. It took the salesperson almost 20 minutes to figure out how to apply the gift certificate to the total amount — he made several calls because he could not apply the gift certificate amount. It was quite frustrating. The salesperson told me he is used to seeing gift certificates in the form of a card, and the one that I received looked like a check, and he called several people and none of them knew how to put in the code.

Marty was excellent! I was in and out in 15 minutes with a super comfy and low priced bed! I actually ended up heading to this location because of his great reviews and I would happily recommend him to any of my friends! Thanks Marty!

David Lewis is the man!!! I could not be any happier with the service I received. I have been bed shopping for months and couldn’t quite find what I was looking for and didn’t received a lot of help when i went into stores. But a couple weeks ago, I decided to try this Sleepy’s and from the minute I walked in, David was fun to be around and extremely knowledgeable about all the mattresses. I finally settled on the comforpedic firm, even though he thought it was going to be a little to firm for me. Turns out he was exactly right! 2 weeks later after having the mattress I went back to David and told him and he swapped it out for a more plush mattress with zero hassle! it was such an easy experience I still cant believe it. I could not recommend a salesperson more!

David Lewis: Genuine Salesman Who Cares about the Customer!
After a potential disaster with 1800 — MATTRESS, David Lewis kindly and graciously took care of the problem. He sorted the issue effortlessly and even threw in a free travel blanket! Moral of the story, never order a bed online because the kindness and knowledge of one person can help you save the money, hassle, and time !

I just wanted to update my review to give feedback on the delivery of the mattress/​box spring/​railing.
Ray was extremely professional, courteous, and FAST. He helped put on my bedbug protectors. These are not easy to put onto a mattress or box spring and his help was much appreciated. He also wrapped the mattress and box spring and placed them in the basement for street side removal.
I wish more companies had this kind of follow-​through.

Since I wrote my bad review, I have had the misfortune of a warranty claim. Would it surprise you if I told you that it’s going badly? So, I called Simmons about three weeks ago. I’ve since called again. I spoke to Dawn at Simmons twice. I was promised a call back within a day or two. Of course, that has led to silence. I think it’s small claims court time.
Lesson learned. Pay a bit more and deal with a reputable business.
Update — After I published this review, I received an email from Sleepy’s asking me to call. I did. From that point forward, Sleepy’s handled my warranty claim in a five star way. I have absolutely no complaints.
Conclusion — One star service before my review. Five star after my review. I suppose that averages out to a three star review.

Marty was great! He was super friendly and helped inform me on the type of mattress that I needed. At the point of purchase, he also informed me about a 20% discount that was available that I was totally unaware of. My iPhone was dead at the time so I wasn’t able to access my email for the coupon code, but luckily, Marty lent me his. Anyway, great experience and I’m looking forward to my memory foam mattress tomorrow!