Sleepy’s

David S. Is the most helpful salesperson I’ve ever encountered while shopping for a new mattress. Not only was he extremely educated and knowledgeable in his field, he was also not the typical pushy salesmen that you would find or fear when going to look for a new bed. He took the time to listen to my concerns and gave me valuable feedback and recommended a great Simmons mattress that suited my needs. I highly recommend you ask for David when you are looking for a new mattress. Plus, he also told me about Sleepy’s price match guarantee and fully refundable price lockdown that made me feel comfortable about my decision. Definitely thumbs up for David

Wonderful experience in mattress shopping with David S. of the 63^rd Street /​Lexington Avenue Sleepy’s location. David was very kind, courteous, and more than willing to work with us on price, delivery, and was extremely patient in answering any questions that we had concerning our mattress purchase. I could not be happier with our transaction. I would absolutely do business with him again, although the way things went, I don’t think it will be necessary for a very long time.

Make sure you talk to Reggie. He was very helpful and got us a good deal too. I don’t think I would have purchased a mattress yesterday if I was not dealing with him. My wife and I are excited to get our new bed! We were happy with our overall experience. Thanks Reggie.

I bought a bed via a flash sales site but delivery was sub-​contracted through Sleepy’s. Had I known, I would never have purchased this item. Sleepy’s is simply unable to deliver. Many, or most, appartment buildings in New York require a certificate of insurance to be filed with the building management prior to deliveries being made. This is not an unusual request and Sleepy’s claim to be able to do this.
It’s not been nearly two weeks and over 25 phone calls and Sleepy’s have not been able to accomplish this. According to my building management, this is a very common occurence with Sleepy’s although every other retailer in NY is able to do this. Most people cancel their order and buy from Macy’s or somewhere reputable.
I’m sure that I will be doing the same so I would advise others to simply avoid the pain and buy from somewhere reputable to start.

wonderful. Gale C. and Sofia B. helped fill my new house w/​great mattresses and worked to give me the best possible, rock-​bottom prices. delivery was perfect. thrilled w/​the mattresses and grateful to these terrific saleswomen. Susan S.

Do not go into this Store.
The mattress you try in the Store don’t feel at all what you then get delivered. Exchange or return is impossible. The sleazy salesperson and the extremely rude customer service play the good cop bad cop game with you until you give up.
I finally ended up buying a mattress from IKEA (for one third of the prize) and throwing out the useless mattress from Sleepys 3 months after purchase.

I can’t say one good thing about this company. If it was possible to give it 0 stars I would.
I bought a bed about 5 month’s ago. While I am happy with the bed, it was the whole process of getting the bed that really pushed my buttons. I wanted a Stearns and Fosters because I’ve always had them and I think they are extremely comfortable. Spent nearly close to $ 2500 on the bed and box springs (totally worth the money!!!). I was having it delivered on Friday from 2−6pm. I figured I could work from home while I waited… so no big deal. That day, I had an out of town visitor staying with me and we had dinner reservations at 8:30. Two o’clock came, then 3, then 4, then 5, then 6… then 7… then 8pm. No call from the service department of delivery company. Since I had dinner reservations, I left at 8:15. around 8:45pm I get a call from the driver saying that he will be there at 9:15pm. I told him to come back another day, so we booked a time to come the following morning between 10−2pm. Same thing happened!!! Ten o’clock came, then 11, then 12, then 1, the 2… THEN 3. I was calling their service department every hour on the hour and they kept giving me the push over. I told them if they did not have my bed in 30 minutes that I was going to cancel the order, the service department associate responded,“Fine, I will go ahead and cancel the order!” I called the sales associate that had sold the me the bed and told him I was cancelling the order. He promised that the bed would be there within the hour and begged me to not cancel the order. So I waited. Finally they showed up with the bed at 6:15pm on Saturday.
That’s not all…
The removal of my old bed was included in the price of the new bed. That was the arrangement I had with the salesman. The deliverymen would not remove it if I did not pay $ 45 extra. So I told them to just add it to my bill… they would not (they said I had to pay cash). I was so fustrated that I paid the $ 45. After they had left, I called Sleepy’s back and told them about the $ 45 and they agreed that I should not have been charged! The nice thing was that Sleepy’s credited my bill $ 45.
Such a pain in the ass!!! I have my bed and I love it. However next time, I will not be going back to Sleepy’s!!!