Shanan Tailors and Cleaners

This is the second time this tailor gave me reasons not to go there again.
The first time jeans were ruined when he made one hem too short.
This time I asked him if he were going to do the tailoring himself. He replied
yes. I came in a day after the alterations were supposed to be ready and he
couldn’t find my clothes. He had no record of them. Then he ran out of the
store and 10 minutes later returned with my clothes on a hanger not done.
I asked him where my clothes were. He said he gave them out for someone
else to do them. He made me give him a 50% deposit and when I asked for
a refund he shorted e $ 5, I will never go to this incompetent crook again.

Really really really rude — disorganized business.
Just needed a few pairs of pants hemmed. If you can not deliver by the time you agreed to and assured me it was no problem… just say no, so I can go somewhere else. Very simple. They mocked me and pretended like I’m asking for some premium service.
NEVER AGAIN

My first and last time at Shanan.
Here’s my nightmare of an experience (with a happy ending):
On Saturday, I had a fancy party to attend. A new pair of pants, which I’d ordered online, arrived on Thursday, two days prior to the event. As you know, nothing was made perfect in this world, nor were my pants that required a minor reduction in the waist size. Committed to my fancy new outfit, I googled NYC tailors. Shanan being in my vicinity, got my vote. So I took them there. A tall, hectically running around gentleman (who was the very Mr. Shanan, I presume) measured me and assured me of a perfect alteration by the deadline, which was set for early evening on the day of the event. Once again, I emphasized the urgency of the matter. Unhesitantly, he repeated that I shouldn’t worry, that the work was a piece of cake. Relieved, I paid the quoted $ 45 and left. That Saturday, unworried and quite delighted, I came back to pick up my pants. That was 45 minutes before closing and mere hours before the event. Guess what! «The pants are not ready,» muttered the assistant in a monotone, with his bleak, near vacant eyes first glancing at me then at his oblivious of my presence master. Apparently, they haven’t even been touched once. No reason or explanation was given whatsoever. Aargh! I had a volcano of emotions erupting inside me right then and there, a deafening ring of a bell inside my head warning the villagers of imminent danger, my whole body like Richard Trevithick’s steam locomotive ready to take off. The so-​called tailor, unremorseful and unapologetic, left me speechless and wanting to punch him in the face. Being better mannered, I didn’t. Instead, I turned the ordeal into a valuable lesson for myself. I shoved the pants into my bag, requested a refund from the inexpressive assistant and left.
Most importantly, I didn’t let any of this ruin the rest of my day. Like a trooper, I pulled myself together: I came back home, had a glass of wine, took a shower, groomed myself, used a safety pin as a temporary fix, and off I went.
Needless to say, I had a blast at the party, and everyone complimented me on my appearance with awe and admiration.
All’s well that ends well. :)

I was a regular customer of Shanan, but I will never return. I went to pick up my wash-​and-​fold laundry today, and the owner refused my debit card payment for my $ 17.00 order. I informed him that the legal state credit card minimum is $ 10.00, and that I did not have any cash on hand. Again, he refused. I offered to accept a $ 20.00 payment on my debit card if he paid me $ 2 or $ 3 in cash (clearly at this point, it was a matter of principle). These guys are in violation of the law, and have no understanding of any sort of customer service-​oriented mentality. Steer clear. The few cents per pound price difference isn’t worth it if they’re going to violate laws and have no commitment to satisfying regular customers.

This place told me this morning that my laundry (which included my sheets and basically all my clothes) would be available for same day pickup… which was a blatant lie. Apparently they only do same day pickup if you drop off before 10am (other nearby places are before 11am or noon), but they don’t tell you once you’re in the store so they’ll get your business. Now I have no sheets and clothes so… thanks Shanan.

My adventures began when I purchased a suit from Paul Smith. I own and have owned a number of their suits over the years because they fit my body type well and I think they are fairly well made.
The Paul Smith store recommended that I go to Shanan to do the alterations. It isn’t the usual tailor I frequent but I felt that it was a safe bet if they recommended him, so off I went. Suffice it to say, 4 fittings later Shanan still couldn’t get it right and was blaming everything from the fabric to the suit not being right for my body and on and on. Meanwhile the hours and the costs kept piling up.
I think Shanan is a nice person and probably can do solid work but it’s clear that on the 4 occasions that he (or his team) worked on my suit they just didn’t have it together.
After that many attempts at it the suit was in shambles and I had to take it back to Paul Smith. They agreed the work was not acceptable and they gave me a replacement suit. [Thank you PS you rock!]
I took that suit to Angela at G & G (
) and she nailed both the jacket and the pants in one try.
If it had been a chore for her too I would have left it alone and said, «I guess it wasn’t an easy job», and Im not saying it didn’t take skill (I know that it did), but Shanan and his team just don’t seem up to the job.
If you have any suit tailoring to be done I would recommend you go see Angela or head up to Madame Paulette (
)

This place is awful. Save your time and money!

It’s been well over a year since I’ve last let Shanon and his crew touch my clothes — I never wrote this last year… well. because I just didn’t care anymore, however, I finally have updated my story. I will never entertain going to this business again, and broadcast to all my Unilocal followers to never patron here either. Shanan is comfortably rude, but more importantly a cheat on his customers — and blatantly explosive when called out on it.
I was a regular customer for both wash and fold and dry cleaning for well over 6 months before my relationship ended in May of last year, with a furry of insults in the afternoon of the shop. If you’ve seen my reviews I have some type of issue with just about every cleaner in this hood but I have never been berated to such extent by any store owner as much as I have from these guys.
My first issue was delivery was always discretionary — they’d give the occasional «only one man in the shop today» or they’d be «too busy to send someone» excuse, however, I’d also confirm my suspicions of laziness as I live across the street. I was willing to look past this, however, when I started to weigh my cloths before and after — checking the charges after delivery I started to get suspicious.
On a regular basis I would receive bills for my W&F a dollar to a few dollars over their normal $ 1 per lb fee. I originally chalked this up to their scale being off and didn’t think much of it until my last day with them.
Luis dropped off the bag of cloths, charges to my card was $ 28 for only 1 small bag of W&F — my fault for not saying something immediately but I was working from home — I weighed my bag, and it came in at 15.6 — so with their typical increase this should have been a maximum charge of $ 18. They had over charged me $ 10.00
I called Shanan and by this time they were closed — so called them the next day — Luis said it was an issue Shanan would have to take up with me himself. That same day, I came by afterwork and asked Shanan to correct this mistake… and then the arguments flared.
Not only was Shanan not going to correct the error he proceeded to claim that I was the cheat trying to take him for the $ 10.00.
I went home and brought back my back of clothing to weight on his scale, only to again be called a liar and a cheat — that I had taken 10lbs of clothing out of the bag and brought back a lighter bag only to con HIM out of money — like I make my extra spending cash out of navigating 5 floor walk ups with bags of laundry to collect enough money for a beer and tip in SOHO.
I asked shanan is he prepared to lose a customer, that charges about $ 100 a week in laundry and dry cleaning every 2 weeks over $ 10?
F-​U was his response.
I asked Shanan is he prepared to lose any additional business from bad business practices and my spreading the word about his shady scams.
F-​U lying ass was his response or something more graphic than the last…
– DONE — and so should you be with this place.
Never spend your money here.
And to top it off, I finally opened up my bag and several of my shirts were stained dirtier than I had sent them to him… I’ve attached pictures of both my bag and the results of their «cleaning» — icing on this sh*t pile…

SCAM ARTIST. I was recommended this place by J Lindeberg to rush tailor my suit. I asked the tailor there (whom was not Shannan — the owner) for a price quote on the suit and he asked me to try on the suit first. After he pins everything he tells me its going to cost $ 380 (???) to tailor the suit. I politely tell him i’d like to check a few other places to compare prices and he goes ape shit on me. He scolds me and says I wasted his time even though HE TOLD ME TO TRY ON THE SUIT BEFORE HE COULD GIVE ME A QUOTE. I went to J Lindebergs main tailor (G&G Tailor on Grande St.) and they quoted me $ 150 and the suit turned out PERFECT. Very unfortunate that Shannan hired this prick to fuck up his reputation. I’m never going to this place again and telling everyone out there this place tries to scam you. THEY SCAM YOU.

My friend recently had a horrible experience here. The store where she bought her wedding gown recommended this tailor to hem/​take in the dress. First, they put a snag in the material that they had to fix while trying to fix the bodice. Then, when she went to pick up the dress, she realized that they had hemmed it to the point where some of the lining was showing. When she called to ask them to fix their mistake, they basically threatened that she had already paid and that they had «been in business for 7 years» and there wasn’t anything she could do.
Definitely a disconcerting experience and not a place I would recommend for important pieces of your wardrobe.

This used to be my go-​to tailor/​dry cleaner. Mainly because of Shannan– who is an excellent tailor and really friendly guy– and the guy who works the register, who couldn’t be any nicer. However, recently things are more expensive and the new guy working the register is really rude. And honestly, there are enough tailors around this neighborhood that I can afford to be choosy enough to avoid a place because of a rude employee. Is it a big deal? Not really. But I won’t be returning there.

Update: I moved this summer and the owner called me about a dress I left there over SIX MONTHS AGO. Can you believe that? I mean, I know I’m a flake for forgetting that but how cool of them to (a) not toss it and (b) call me several times to remind me to pick it up and © recognize me when I walked in…“orange dress right!?”. They’re so cute!

Just had 4 pairs of jeans hemmed here and they did a great job. Quick turn around, available for me in 2 days without extra rush fee. $ 15/​each, CASH ONLY.

Ok cleaner… make sure you check your garment before leaving the store. If they failed to remove that spot you pointed out to them and you realize it only after returning home, don’t bother going back. Could use some customer service training.