Next Cleaners

Arlene, counter woman is real nasty! Harassment. that who she is. She is the worst thing happen in this neighborhood. ZERO STAR

Paul is absolutely right. Arlene is fine until something goes wrong. My shirt came back with a big black mark (burn?) on the front which definitely wasn’t there when I dropped it off. I asked what happened… She said it was there before… I said it wasn’t and I would have noticed it… She said she saw it but forgot to mention it… I said if you saw it why didn’t you dry clean it instead of wash & fold… She got aggressive and I got mad. Mistakes happen but it’s how you deal with them that matters. My shirt was ruined and I was treated like an idiot. I won’t be going back.

We’ve been going to next for a few months now after seeing the green clean sign. Arlene at the front has been nothing but friendly and helpful, greeting us by name every time we visit the store. Our clothes are always neatly folded and smelling good, she calls us when they are ready for pickup and the prices are good for the area. I’m not sure where all the other reviews are coming from but they seem organized and professional to me.

I have been a customer at this location for 7months and I am not quite sure what others are talking about re the employee. Arlene is one of the nicest who follows through with all requests thoroughly. She even greets most customers by name! Not only that, their tailor service is awesome and their prices are reasonable too! I wouldn’t do elsewhere!

OMG I have actually witnessed the harassment of Unilocaler Paul L. First time I heard it, I had no idea what was going on. I was about to walk past Next Cleaners when all of a sudden I hear «Loooossserrr!» Huh? I looked into the store. There was no one in there except the woman behind the counter. No one on the street that looked like they were talking to her– just a few people walking and minding their own business (one of them probably Paul L.). Maybe she was on the phone or something. I forget about it.
The next week or so I am walking past the store again on my way to work. I hear her yell out «LOSER!» Again, no one in the store and it doesn’t look like she’s really talking to anyone. Is she randomly calling people on the street loser? Is she calling ME a loser? I brush it off as her just being crazy.
A few weeks pass, and I hear it again. She is either crazy or she is calling me a loser or both. There has got to be someone else who has experienced this and Unilocaled about it, and yep there was. Sheesh. This bitter woman has nothing else better to do than to harass former customers. I feel bad for him. As far as I noticed, all he does is walk by, mind his own business and ignore her. That’s got to be really annoying to hear her offensive voice every time. What an angry old woman. And judging by the other reviews, she’s nasty to everyone who is not happy with their service. Next Cleaners obviously does not care about customer service. Otherwise they would not employ such an immature and rude person.

Terrible customer service! Dry cleaning service is overpriced and that woman at the counter is very rude and said nasty things about me! I won’t go back to this place ever!

I ACTUALLY GET HARASSED BY THIS WOMAN ALMOST ON A DAILY BASIS! Here’s how it all began:
I figured this would be a convenient place to get my laundry and dry cleaning done when I moved into the neighborhood since I’m practically next door. I disregarded a previous bad review (that review is now filtered and should be read), but now I know it’s quite accurate in regards to what type of person this woman is and how she runs her business. I’m going to leave a factual, non-​exaggerated account of my dealings with her, and she can feel free to comment since I know she is on Unilocal considering she’s created a fake review for herself already (also in the filtered review section).
She seemed quite pleasant enough when I dropped off my clothes prior to going to work. I picked them up the following day, and everything looked to be nice and neatly folded. The next day at work my girlfriend informed me that a small hand towel was missing and that she had already gone to inform the woman that we couldn’t find it. She said I would be contacted about it; I never received a call. It was just a three dollar towel, but it’s important to see how a company handles losing your possession, expensive or not, if you’re going to continue doing business with them. Anyway, I stopped by the place on the way home just to remind her, and she informed me the company they send their clothes to was still looking for it, and she would contact me. Again, no call the next day so I stopped by just to check. Here’s where she got all Exorcist on me.
Now keep in mind, I was nothing but polite in what I said how I said it. It had been almost the end of the week already, and I asked her much longer it would take for the washers to let her know the whereabouts of my towel. Whether she had ever even followed up or inquired in the first place about it, I have no idea. Maybe she was just hoping I’d just drop it. I didn’t think anything was getting anywhere so I just simply asked her if I could be reimbursed the three dollars for the towel. Again, it’s not the money; it’s the principle. She kept telling me they needed more time, and my reply was that if I were to continue bringing my laundry here, I just want to be assured none of my clothes would be lost. Her demeanor instantly changed, and she yelled at me, «Fine! Don’t bring your clothes back here!» She then grabbed three dollars and threw them on the counter, and proceeded to call me cheap and that it was just a three dollar towel on my way out. She lost something of mine, and gets mad at me for wanting to be reimbursed? How dare I demand such things?
It’s been almost three months since that happened and she still glares at me and calls me names when she sees me pass by. I simply smile at her and keep walking. Sure, it’s a sarcastic smile, but I can’t help it if she’s shooting daggers from her eyes at me. How can a woman in her mid-​forties be this immature? The amount of hate she has for me is amazing and actually pretty comical over something as trivial as this. I wish I could properly describe her scowl and obvious animosity towards me. This is Glenn Close in Fatal Attraction type of crazy. I would advise everyone to avoid this place. Things are fine until something of yours gets lost. Mistakes happen, but it’s how you deal with your customers when things go wrong that defines the quality of your service.

I was staying across the street at 60 Thompson Hotel and needed some things washed and dry cleaned after being on the road for the week. It should have been so seamless– I just dropped it off and they said they would deliver to my hotel by noon the next morning. By noon, I only had received my washed clothes. No dry cleaning yet. Why it was delivered separately is beyond me. But reasonable prices and eventually I did get my dry cleaning later that day.

Save your money and your belongings, avoid this place.

Great customer service with reasonable prices. It was my first time visiting next cleaners, and I loved their service. I would recommend it I everyone!