Scoop NYC

Great Service and I got some really unique Spring Pieces!

Do not, under any circumstances, shop at their web.
First time, they cancelled my order without sending me an email. After 2 emails and a phone call, I found out that my order has been cancelled with out any notice. They mentioned spam filter blah blah blah. I checked and they haven’t sent it.
Second time, I bought a jean with specific fabric % with stretch in them. They sent me a wrong item that looks exactly the same but with wrong fabric percentages — it doesn’t help that this wrong item is also cheaper than the one I paid for.
After about a week of emailing them 5+ times and calling them about 10 times, I gave up trying to get this jean exchanged. Now I have a jean which I can’t wear — will probably donate it to some organization.
I will never shop here ever again. Don’t fall for their heavy discounts. They will send you wrong items and do not give a damn whether you call them up or email them constantly.
I also called physical store just to see if they can help me. Obviously they couldn’t.
This is one of the worst shopping experience I’ve ever had.

I would give Scoop ZERO stars if i could. I ordered clothes from them and they were never received. I received only part of the order. I have been emailing them and calling them and NOBODY responds to my emails, returns my voicemails, or even answers the phone which just keeps ringing u til it disconnects. As far as I’m concerned, there is not customer service department. They have some generic outgoing message on their voicemail. I have called the bank and asked them to chargeback the item i have not received. The item was on sale and it’s possible that they ran out of stock right when I ordered it. I don’t know because they never respond to me. WHAT KIND OF BUSINESS IS THIS??? STAY AWAY FROM THEM!!! Terrible customer service all around, even in their stores.

I came back to see if they could up their game, and Scoop still has the worst customer service.
Sales guy says he can hold items for me and the cashier says otherwise and acts like a complete c*** because I told her the BF was coming to try something on in a few hours. As if I can fit into a men’s large, lol!
Because my items may or may not be there, I told him not to waste his time going and save $ 1000 bucks on a jacket. Thanks for saving me a grand, Scoop! It will go to Atrium or Barney’s, where they treat you well!
I would rather go uptown to Bergdorf’s or Barney’s than be treated like trash here.

This store is awful! Save your money for Saks or Intermix or Barneys or anywhere else. They sold me a $ 260 pair of jeans but didn’t tell me to size down and now they are unwearable after one wear as they are falling off my hips and super baggy on the butt and they said no returns even tho worn once. Beware, as whatever you purchase it can not be exchanged even at full price. Used to love this store, will never shop there again. The sales person was scolding me for wearing and wanting to exchange even thought it was the sales person who sold me that size. Unbelievable!

Five stars for service. DeShawn – I hope I spelled his name correctly – was so helpful and informative. He got the sizes I needed and showed me items I missed on the floor that were similar in style to those I was trying on. A truly great sales person who knows his stuff. Left with some really great Helmut Lang pieces. Thank you!
Three stars for not carrying pants that fit a size 10 – 12. Weight gain is inevitable as some of us age but we still want to look good! Overall though I really love this store.

Order from online quick, easy. Nice price on a rag & bone long sleeve tee, and I LOVE my Paul Smith striped hat.
Yes, both were on clearance, no returns. Paul Smith hat feels thin, but it is oh so warm! Wearing it every time I go outside, because of the frigid, and keeps me warm. Also, doesn’t itch like other woolen and cashmere hits I have worn in the past.
In store, staff is somewhat stiff, helpful on my last purchase of the SCP tees, which I, since they are made in the USA. But no more deep v-​neck tees, which annoys me. Love the deep v-​neck, and it layers wonderfully over a long sleeve tee.
Plus, I always reuse their vinyl shopping bag!

Rude rude rude rude manager and sales. I went there a couple times and got a dress for about $ 800. Came home, showed to my gf who’s a designer, she said it looked cheap and not worth $ 800 def. then I noticed some kinda red stain on the inside of the dress. I think it was lipstick. I don’t wear red lipstick ever. Keep in mind I took the dress out of the wrapped paper. That was a deal breaker for me– cheap looking and stain!
So I went to return it. I told a sales that I just don’t like it and there’s a stain on it. She would not let me return it coz she said I wore it and accused me of wearing and returning. I told her a thousand times that if I had worn it I would not be pointing out the stain to her. She kept repeating I wore it despite my saying I didn’t.
The manager came out. She said in a sarcastic and rude voice saying I’m going to let u return it even though I know u wore it. That was it for me. Last time I ever walked into scoop or bought anything there. There r a hundred other places like scoop I can buy from. This is by far the worst treatment I ever got from a retailer anywhere. I went to shop and not for the sales, who could barely afford anything there and too smart to be working anywhere else that requires brain use, to be rude to me. Would rather not waste my breathe, eyesight, and brain cells on these ppl.

I tried to return an item at the Soho store that i bought online. Because I was a couple of days past the 14 day return window, the store refused to take the item back and give me store credit — even though I was planning to purchase more items that had a much higher value than the item I wanted to return. I tried to take the issue up with their online customer service. First they didn’t respond to my emails, then after calling — I got the same response — that they refused to give me store credit. Just shows how much they value their customers. They have lost my business. I will NEVER shop there again.

Absolutely the rudest sales people ever. I will NEVER SHOP IN THAT STORE AGAIN. I work in retail so I always try to be especially polite to sales people. I picked up a small gold bag and a sales woman screamed at me to put it back. It was a $ 25 bag and I put it right back immediately. There was no sign saying not to look at the merchandise. It would have been nice if she had just quietly told me whatever I was doing wrong. Rude and really unacceptable. Will not recommend.

Lots of clothes and shoes to choose from. Whether you find your size in the shoes is another story. Some good deals. Variety of sizes in clothes. Service was generally ok. There was one sales girl that was overly nice. Hope it was genuine.

I was about to buy a few things… but the female sales associate had a tone and attitude as if she had something better to do. I’m over that place.

Everything in this store feels a bit Kardashian-​esque and gaudy, but put a Warehouse Sale sign in front with a 70 percent discount and it becomes palatable. Those semi-​annual sales are the only time I stop in. They have some cool designers like Margiela, Helmut Lang, VPL and Balmain alongside more standard ones like Marc by MJ and DVF.

This is a review from a dude perspective…
Why should you go to Scoop?
1. You are not price sensitive (e.g. 250 dollar button ups, 180 dollars shorts and 800 dollar duffels don’t phase you)
2. You want a small but carefully curated selection of items which are generally season relevant and at the boarder of classic and fashion forward.
3. You are relatively fit
There are a lot of great items from a wide variety of brands in this store and if you’ve got the cash to burn, it’s a great spot to hit especially since its inventory seems to be constantly updating. The drawback of the space and format is that the selection can be limited and style wise it’s pretty specific (if you wear a lot of All Saints or Varvatos, you’re less likely to find stuff in here for you). I like to think that this is where the 20 – 40 somethings of NYC who party in the Hamptons during the summer and hit the slopes of Aspen during the winter go to shop.

Love this store! Great merchandise, latest fashions. This is a large space for them, there is so much to love here.
I do prefer Bergdorf, Bloomingdales or even Intermix. I feel like sometimes the staff here think they’re better than everyone else. Hey, you’re not, so stop with the attitude ladies! thank you!
*love the recyclable bags!!*

I found out that DJ SoSuperSam was deejaying for a Cocktail & Shopping benefit event for the American Ballet Association. I’m a big fan of her’s so I dragged jumped on a train to get into the city.
It has a good location in Soho near all the shops and stores. They have a nice selection of designer apparel and accessories, from Helmut Lang to Marc Jacobs to DVF. They also have a small mens section with lots of gems. They had an awesome selection of Rag and Bone jeans, but I didn’t get a chance to try them on. After perusing through the store for almost an hour, I settled on a black nylon everyday Marc Jacobs bag.
The employees were friendly and helpful. I didn’t feel uncomfortable while I was shopping there unlike some of the other reviewers. The «cocktail hour» was a joke. (Or was it?) Thin breadsticks and champagne. I was expecting more yummy hors’ doeuvres. Not model food yo! I gots to eat!

What a joke. Always has nice window displays, but it ends there. The merchandise is nice, nothing that you can’t find at Intermix or at Saks in the contemporary department. Look, I can shop with my own attitude– I don’t need crappy attitude from sales staff. I’ll shop somewhere else where my money is appreciated.

I love scoop. They are pretty on key with all the fashion, colors, and styles that are coming out or just out. They also havea great variety of different types of clothing from going out, work, super dressy and etc. Expensive but they do have good sales. The people are helpful, efficient and nice here too.

This place gets two stars for customer service…
I generally love shopping at scoop, I have been to both the new york and vegas locations, and always end up leaving with something. In this particular instance, the problem was the service, not the selection (I left with some great boots).
I came in and tried on various pairs of shoes and clothing items. As I can’t get the shoes myself I had to ask someone for help. The girl who helped me couldn’t have been more lethargic. She brought me my shoes, said here you go and left. I didn’t see her until after I tried on clothes and checked out. I have worked retail in higher end stores before, and understand how difficult customer service can be, but it’s not an excuse to do your job poorly. Especially when you make commission.
Overall, this place had a decent selection of merchandise, and a good run of sizes. I suggest stopping in, and ignoring the sales people. I will come back simply because I love shopping, not because I loved the experience of shopping at this location.

I have mixed feelings about Scoop, mostly due to having experienced all levels of customer service and the different kinds of Scoop shopper. This Soho location is my friend’s favorite because (she claims) it has the largest stock, the best variety, and the better salespeople than at their other NYC locations — and it usually has the best sales.
As I followed her around the racks, I kept thinking about how large and empty the place felt. The other Scoop stores I’ve been to have the smaller, boutique-​like feel whereas this one is one giant room, like a white warehouse — it needs work. At least everything looked neat and organized, although the sales rack was only organized according to color, and quite frankly most of those sales items are the ugly rejects that didn’t sell at full price. I didn’t interact with any salespeople here because they largely kept their distance, either only interacting with customers interested in jewelry or re-​organizing stock. It’s a pretty typical Scoop experience, but hardly one that makes me want to keep looking at items.