Rag & Bone

Helpful staff. Tried to purchase a backpack that was online in store but seemed to not be anywhere in any brick and mortar stores. No SKU found? Any who, got a pair of jeans that fit great. Still very disappointed that I could not find any information on this backpack.

I purchased a Pilot bag at this location a few years ago and it had gotten fairly worn. I emailed customer service and requested a repair. I sent the bag in and they told me that since it was so worn, it would require a conditioning treatment from their cobbler. They offered to cover 20% of the cost, but it still came up to around $ 100. I had thought the service would be complimentary, so I told them that they could just send the bag back to me. The sales associate, Chanel, told me that since it was an older style, they would completely replace the bag free of charge. That’s great customer service, to me.

If I could give this store a negative rating I would. The most rude and ignorant people working there. I understand if the store is busy but that was just unacceptable on so many levels. Worst customer service experience of my life. Shame on them for treating a customer who was going to buy 4 pairs of jeans like they did today.

I can see why people gave out low reviews. The store is usually very busy on the weekend, and service can become pretty hectic. I was lucky to actually have a sales associate helped me to find sizes and styles when I was trapped in the dressing room. Overall I like their attitude and energy. It looked like they were having a great time while working (sometimes they were so into their zone, and they could ignore people) which also made my shopping experience fun.

I came here to pick up a pair of boots I had spotted online. I’m a big fan of Rag and Bone, and their Harrow boots are my go-​to. They also have great service because my they re-​did the whole sole of boots free of charge. Today, I came in to buy another pair of boots. The staff is a bit pretentious and snobby, but if you do make a purchase their attitude slightly changes and they’ll become your right-​hand man.

The sales people at the soho store were really great to me and my family two days in a row, and the first day we bought nothing. It’s rare to get friendly and helpful service at retail these days so I thought it should be mentioned on Unilocal.Thank you for being attentive, nice and helpful.

I’ve spent an ungodly amount of money at this store and I continue to return because the sales associates (on the men’s side) are so good. I can’t speak for the Women’s side of the store and therefore I don’t understand all the negative reviews. I walk in so often (I live nearby) that the employees know my name and don’t seem at all frustrated when I try something on and don’t buy it. Even though I do that twice as often as I purchase. Go here for quality clothing, amazing denim, and the seasonal sales (sometimes with an extra sale on top) that make the prices more palatable.

I’m giving two stars purely because I found a nice sales woman. I guess I can’t hate the location because of the quality of my jeans but unfortunately I’m completely dissatisfied and there’s nothing I can do. I came in and tried on 11 pairs of jeans and bought three. As you know many of their jeans are 200+ each. Do the math on my jeans splurge that day.
Sadly two of my three jeans are ill fitting — they slide down while you wear them. The legs are tight in the waste has lost its structure and just a few washing’s (²⁄₃).
I was so excited for my summer jeans bounty that I took them with me on vacation and wore them. Now I have two new pairs of jeans to gather dust in my closet. Note– The riding pants are great and I will happily wear them this summer

I was here Thursday afternoon and had an incredible experience. I’m not sure why people are saying the associates are rude, when I was there I had multiple people helping me, one being Greg I believe and another female associate butI can’t remember her name (I’m so sorry!) They were all very helpful, incredibly kind, and really made me feel comfortable in the store. Aside from helping me they were having normal conversations with me, especially when they found out that I was visiting from the bay area. Hands down, great experience and awesome associates!

As many other Unilocalers have said, steer clear of this store. The one dimension personality lacks at best. For a brand that emulates clothes that are effortlessly cool, their staff is so effortlessly rude. They’re just worker bees — they’re not the ones spending money. Makes me think if this company is that awful that they have to be rude to everyone else. Thanks but no thanks. I’ll goto a place where I feel like U can spend money around the corner where people are nice– helmut Lang, tibi, isabel marant trust me — most rude staff I’ve ever encountered! This staff should be working at forever 21 or maybe even century 21 where they can be robots and not have to interact with people lol. X

I came into this store so excited. I’m a huge rag and bone fan and couldn’t wait to checkout their flagship store location. Not to mention a ton of stuff was on sale. Then…10 seconds after I walked in I was accosted by a crazy sales girl. I’m not going to call out her name but she was beyond aggressive and not only ruined my experience but also deterred me from buying anything.
When I visited It was freezing and I didn’t have gloves. She grabbed me and was like omg you have to buy these amazing new cashmere gloves right now let me grab them and put them behind the register for you. Ummm no… those gloves are $ 150 and look just about same as the $ 5.00 gloves the lady on the corner.
I finally told her I wanted to look at the shoes and walked away. She followed me about 30 seconds later and came out with 4 boxes of boots for me to try on. Problem is I didn’t ask to try them on…
Any way i figured in soho at rag and bone the sales people would be awesome and respectful. I felt like this girl had never worked in retail before and had no business doing it for a living. Part of selling to people is to read them… some people like help and some people need time to explore themselves and its your job to judge that. Not force overpriced gloves down someone’s face and stalk them so closely they can’t figure out what they want to buy.

The sales associates here are on point. I came into the store to try on a pair of boots that I saw online. (SPOILER ALERT, they were the Officer Boots and yes I bought them.) I’m glad I did because there were many aspects of the boot that aren’t immediately evident from their website.
Just a for instance, (skip to the next part, if you’re in a hurry) I was looking for a boot that that is goodyear welted with a rubber combat sole. After last winter, theres no WAY I’m letting any NYC street corner slush touch my feet ever again. Also, if I’m gonna drop a good chunk of dough on a pair of shoes, they better last me. Nothing in the description on their web store indicated any of these attributes (I get minimal chic but a three sentence product description is ridiculous, guys…)
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Here are a couple of things about my experience that stood out to me:
Both associates that helped me out (count them: one, two) were extremely helpful in finding me the best size through multiple try-​ons, answering all of my questions, and further describing the boot. When I mentioned I was worried about durability, the guy actually brings over another salesperson (thats three) to tell me about his experience with the boots for the past year. He also tells me about their lifetime warranty on the boots, which is also no where to be found on the website.
Then, while I was chit-​chatting with the guy, I mentioned that I ripped a hole into a pair of their jeans in the past. He gave me the card of their store tailor but also recommended his own personal tailor, who happens to be just a few blocks from my apartment.
Heres the kicker though: I left the store after my first try-​on, telling them I wanted to take a look around at some other stores in soho as well. They were extremely courteous, and even welcomed me back (by name, I might mention) when I ultimately ended up here again for these bad boys. These guys are freakin pros.
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TLDR;
⁵⁄₅ stars for the customer service, really spot on.
1 star off for two reasons:
1.) My friends are not fans of the longevity of their clothes (especially for the ladies). I, myself, have worn out a pair of jeans, see above.
2.) God, don’t even tell me about the mark-​up. Seriously. Please let me enjoy these boots in peace.

I must say, i have never been to a store that was so PLEASANTLY RUDE. It almost took me back to Georgia where people insult you with a smile you almost want to thank them for it.
I went in asking for a newly released dress that I was unable to purchase at SAKs. I came in, described the dress to a guy who then pulled in a gal associate. The part that agitated me is that they weren’t interested in looking for the dress. They weren’t interested in working. They weren’t going to do a computer search. Their primary goal was to service the clientele only on the available merchandise in the store. I was very offended by the behavior, not the attitude… because they were super nice but they were not going to provide me any additional service outside their scope of merchandise within the store.
At this point, this brand is dead to me. I have never purchased from this brand — the dress is the first piece i fell in love with –great sheath work dress. There are so many brands out there. This store is lacking the ability to cultivate brand loyalty.

My review is only regarding the customer service.
After we spent time (and money) in the Men’s half of the store, my husband, fashionable gal pal and I shimmied over to the Women’s side. I found and tried an A-​line black dress that fit like a glove. But I didn’t buy it because the petite salesperson with long, curly jet black/​blue hair was all up in my grill, forceful, and needs to learn customer service. (Also, she called me then my friend «Melinda» and insisted that one of us must be named «Melinda».)
Now granted, I must have looked like I know squat about fashion and can’t afford the store but don’t ever judge a book by its cover. I was ready to purchase that $ 600-​but-​should-​really-​be-​priced-​$ 300 dress and finally end my search for a basic-that’s-not-boring black dress but I did’t want to give her the commission. Bitchy? Indeed, but the service didn’t warrant my money and there’s nothing else that’ll lock my wallet faster than poor service. Furthermore, when I told her I was skipping the dress, she grabbed it from my hands and turned around so quickly that she reminded me of a 5-​year-​old throwing a tantrum. And, she must have realized she eff-​ed up because she came back a few minutes later saying how it was a pleasure to meet us.
Needless to say, my Rage & Bone experience was a horrible one. I hope the brand will work on their customer service because: 1) it’s the right thing to do; 2) your service should match your prices; and 3) I really would like to be a regular customer. Until then, I’ll take me and my husband to other brands and spend our money elsewhere.
P. S. For my fellow curvaceous women, don’t cross Rag & Bone off your list as they actually sell clothes that fit people who don’t walk only catwalks. Just maybe wait a few seasons so you aren’t greeted with subpar service.

I officially love this location. I already love the fit at Rag and Bone. I can try on the chunkiest sweater and still look like I have curves (I.e. not a fluffy square). I went in on a busy Saturday with hope that they could possibly repair my old R&B shoes. The salesman was friendly and explained they couldn’t repair things for just normal wear and tear (understandable). I told him I normally don’t care about repair but they’ve become my favorite pair of boots to wear and can’t bring myself to let them go. After I tried on a few sweaters he wrote down a few of his favorite cobblers and took the time to explain what he liked about each one. I was so impressed by his thoughtful actions even when the store was packed with other customers. I will definitely go back to that location.

Lord knows I can’t spend any money in there without feeling bad… hell, I really can’t spend ANY money in there. (FACTS.) I look at Rag & Bone as fun little respite whilst walking through SoHo. The store is cute, the staff is… friendly enough… and do they have nice clothes? Absolutely! It’s your basics with fun twists here and there. As I looked at a soft white t-​shirt with tiny little leopards patterned all over it, I swooned. When I saw the $ 90 price tag, I choked back tears. Their products are of a good quality and, sure, «worth the price» if you can swing it. I AM of the following school: I have no problem spending good money on «X» clothing item if it’ll last me. I’d rather spend an exorbant amount of jeans that’ll last me than get ones at Target that’ll soon rip at the seams four months after purchase.
That being said, a pair of their jeans is fairly equivicant to a monthy Sallie Mae payment for me… soooo…yeah.
Heh.
My biggest complaint? DAMN I was hoping Childish Gambino would be there. Boy loves his Rag & Bone. To no avail… sigh…

My daughter was looking for a white dress for graduation so we stopped in Rag and Bone. They were very busy because it was Saturday but when we ask a girl who worked there for a size she was very helpful. Everyone working there was very friendly that day. We had a great experience and ended up finding a great dress!

I like Rag & Bone shoes but when we walked into their shoe section the employee working there appeared to be holding up the wall and ignoring customers. No «hi», no offers of help, might as well not have been there at all. I wasn’t impressed.

Lots of hate here… All I know is that their jeans are dope enough to make me drop a couple bills on them. As I kid I remember thinking $ 150 for a nintendo 64 was unattainable!
Still can’t get me to spend over $ 100 on a shirt though.
Not sure if the customer service here is good or they are just smart to chase the guy down holding the bag for my gf’s mackage jacket.
why is looking good in this city so expensive?

Hi, your company has the worst customer service ever. My mother used to be a devoted shopper at your store. I tried to help her return a vest she bought at your store. I did not have the receipt, but I did have the tags attached and Rag and Bone had NO record in their computer, nor did they care to just give us store credit for a vest she bought less than a month ago. It was in sell-​able condition too.
I tried to talk to a store manager, but none were on duty. I tried to call another store to get the number for corporate to discuss this issue, but no one would give me the right information. Finally I got the website customer service, and they said nothing could be done because it was bought in their store.
Well thanks for giving me the run around. We will never shop here again. If you can’t even keep records of your devoted customers, then whats the point. You just wasted our time and money!!!