Quest Diagnostics

Awful place. Awful staff. Avoid if you want accurate tests. Was asked to stand on scales with my shoes on and when I complained she was rude and defensive. Never go there again

The interior is designed in a barf-​green. Not pleasant to look at when you’re already feeling queezy. I made an early morning appointment and have already been waiting an hour past the appointment time, with no end in sight.

I have never been treated so poorly in a medical facility! The woman didn’t tie the rubber and around my arm tight enough and didn’t have me make a fist so naturally there was not as much blood and it came slowly — when I told her it hurt she yelled at me to keep my arm straight! Worst experience getting blood work done EVER!

I made an appointment and spent my lunch break sitting in the waiting room. 30 minutes past my appointment time, I asked the women working approximately how far behind schedule they were running, and she responded, «Jesus, if you have to leave, then leave» and walked away.
1. This was the first time I asked her anything.
2. I asked her NICELY.
I don’t care if you’re the only person working or if you’re in a bad mood. When you’re running over thirty minutes behind schedule, you don’t rudely snap at a customer and walk away without answering. and then I actually had to leave to get back to work without getting my blood drawn.
I’m so glad I spent my lunch break taking a $ 15 cab ride to your crappy office, sitting in the waiting room for an hour getting attitude, and then being forced to leave without having my tests done. Which is probably for the best, because I sure as hell don’t want some nasty lady taking out her obvious frustration by poking at my veins with a needle.

Wish I could give ½ star they lost my paper work and I have to go back

Just had my blood taken for an upcoming doctor’s physical. I made an appointment at the 3^rd Ave location and was seen right on time. The waiting room was full but most people were walkins which I wouldn’t recommend if you are in a hurry. I told the techician, Joya Ghosh that I was a bit squeamish and she was so kind. She gave me an alcohol gauze to smell and engaged me in conversation to take my mind off the procedure. When I left I went and had the great breakfast we discussed. Although I always dread getting blood work done, It couldn’t have been a better experience. Thank you Joya!

the worst service… you are left waiting with no acknowledgment. I recommend trying a different location.

I went to Quest Diagnostics, on 6/​26/​, got there at 1pm and left at 4 pm.
There were only 2 harried workers there to draw blood and they were
under stress and snapping at each other and the patients.
The female white, about 60 years of age, with the short haircut,
was particularly rude to one patient that wanted to ask a question.
Quest Diagnostics at 247 3^rd avenue, does not have sufficient staff
to cope with their patient load.
The Indian woman Joya was very pleasant, but she was just stressed out,
from the work, and the just plain nasty attitude of her co-​worker.

If you value your time and speed/​efficiency of staff helping you, do not visit this location! The waiting is like no other Quest location and the staff moves at a slow pace as if they don’t care about the masses of people waiting… appointment is the ONLY way to go.

I had a horrible experience here. The tech or nurse lady was a monster. So rude. So nasty. I was shocked by her attitude. I had made an appt for a Biometric Screening to reduce my insurance cost. I wasn’t in the computer so she tried to just kick me out and refused to help me. I had to call my HR department to direct me to someone that cared to help. She kicked me out the lab room. After several phone calls I got myself placed in the computer and then she stabbed me with a needle to take my blood. It was fairly quick but hurt. For two days. Then 10 days later it was damaged and sore again. It looked horrific. I lived. This happens but I don’t think this woman knows what she is doing. She definitely refuses to give any customer service. She should retire and never leave her house unless the streets are dark and vacant. Nobody deserves to be saturated with her misery..

Just awful. They take blood in this dump? It looks so dirty that I didn’t really want to breathe in there. Apparently you have to make an appointment even for a specimen drop off. Oh, and if you make that appointment, they will have no record of it. Wasted 2 hours of my morning just sitting there. Kind of makes you wonder what the quality of the actual testing is.

Had to do some blood work for a routine physical here and it was nice being able to make an appointment online. Make sure you get here early or on time because they will give you preference when calling your name to come in. I have a bit of a bruise from where she drew the blood (usually doesn’t happen) but other than that the whole process was relatively quick and painless.

This is one of the worst Quest locations I have been to. The office is not all that clean, and the employees are pretty rude. When I went there to have blood drawn they treated me very unprofessionally and made unwarranted (and untrue) assumptions about why I was having tests done. I ended up asking for my prescription back and leaving to get the tests done at another location. I’d suggest going to an uptown location if you need to go to Quest in NYC, those locations are much nicer.

I was sent here after accepting a new job for mandatory drug testing. The place seems kind of unsanitary, and then I went to the bathroom to do my test. There was urine from previous patients on the toilet seat and floor, and used toilet paper on the floor. I looked at the tech and said «are you serious? This is disgusting!» I was told that this was a public restroom (really? I had no idea that anyone could just walk in an pee all over the place.) and that they don’t clean because that isn’t their job. That makes me feel good and clean. And then she took my pee and poured it into a new container without wearing gloves. I really hope she didn’t toke up lately. I had no idea I was doing labs in a subway bathroom. I would suggest you don’t get anything done here, as it is completely unhygienic and it seems that the workers don’t care. I am reporting this to the NYC health department.

On the plus side, I got my tests done without too long a wait, and I didn’t die.
On the minus side, this place is a bit of a dump. I presume it’s germ-​free enough that you won’t contract anything deadly, but it’s pretty scuzzy. My doctor sent me here, but if you’re able to choose between labs, you might should pick another. Also, the woman who serviced me was not a people person, which I consider a handicap when dealing with people. She gave commands only; she would not answer questions. Her blood-​drawing pain infliction level (1 to 10 scale) was 7.
They need to get their floors refinished, buy a new toilet seat, and remove whatever looks uriny in the bottom of the urine sample drop-​off box.

On Monday, I paid a strange, possibly sadistic woman to stab me and drain my blood into little test tubes. This process, I believe they call it phlebotomy, is never the most pleasant experience.
However, the staff at Quest Diagnostics makes the process slightly more tolerable by moving the line along quickly, and being about as pleasant as possible with such a tedious task.
Unfortunately, the phlebotomist* assigned to me had some trouble with my veins and was forced to stab me multiple times. Personally, I’d rather wait longer, be treated poorly, and only get punctured once. But I didn’t see that as an option on the sign-​in sheet.
In conclusion, here is a short list of things I’m not:
1. Happy.
2. A heroin addict. (Although I look like one with the bruise on my forearm.)
3. Going back to Quest Diagnostics.
_​_​_​_​_​_​_​_​_​
*This is a word that means, «a qualified technician trained to draw blood.» I’m not sure it applies here.

Bottom line: Quest has a bad rep from reviewers but in my experience, that’s unwarranted.
You can make an appointment with their automated telephone service but walk-​ins are accepted.
There is no receptionist, a clipboard that you sign takes said place. Take a seat after, no staff comes around until a room’s ready.
If you’re a typography snot like me, they have plenty of handwritten signs that bring the lol’s. Even the blood letting room numbers are hand drawn with sharpie! The interior is all gray and the rooms are separated with dividers, but don’t let a less than tiptop appearance freak you out.
VERDICT: This is the first time in my life blood has been drawn without leaving a bruise. I’m a fair skinned redhead and THIS IS A MIRACLE. I also forgot to mention I have a fear of needles, and she was so sweet about letting me use my techniques for coping I learned in therapy. (Headphones w/​music and stretching for 5 minutes/​being comfortable in the room)
There are no magazines to look at, so bring your own because regardless of your appointment time, you will be waiting.
Ask your doctor beforehand if you need to fast before you get your blood drawn! Food allergy testing doesn’t have to. I could hear the nurse next to me angrily asking her patient why he had eaten breakfast and the man said his doctor didn’t mention anything about fasting.

I had two very bad experiences from getting my blood drawn, so I dread getting blood work done, but it is something that you have to do, right?
I came here praying to God that the woman doesn’t mess up my skin or poke me everywhere to find blood.
The technician came in and she shared with me that her sister and I had the same birth date. I said, oh what sign are you and she didn’t reply with her sign instead she said she didn’t believe in it and astrology is a cult.
Ummm okay! I hope she wasn’t going to stab the devil out of me due to my interest in astrology. Instead, she drew out my blood without much effort.
Fast and easy!

Let me start out with the positive — I made an appointment online and I was actually called on time. The phlebotomist had me in and out in ten minutes, which was much faster than I expected.
The negative? They are SO rude. My phlebotomist (Theodocia) asked me to double-​check the insurance information in my file. I noticed a mistake that keeps reoccurring, so I fixed it. When she came back to the room, she said to me, «did I ASK you to write on my papers?» Well, yes, you sort of did because you asked me to double-​check the information and it was wrong. She also didn’t wash her hands.
Does Quest purposely employ really rude people? I think they do.