Nu-Way Shoe Reprs

No stars. Brought in a brand new pair of $ 500 shoes that I wanted an outsole grip added and an arch insert. I was assured twice that the insert would be placed under the shoes’ original insole. I arrive to find that they have placed the arch insert on top of the insole. I am then told that they will fix it and when I get my shoes back the original insole with the name has damaged. I express my disappointment to which I am told that the problem is I am too picky! Never once was I apologized to or was the mistake admitted. They are the most unprofessional people I have come across in years. I don’t recommend bringing in any shoes or handbags that you care about. These people don’t treat your items with any kind of respect.

BEWARE. I came in for a simple shoe cleaning on my cordovan Cole Haan loafers. With the first few strokes of the cloth, large dark streaks formed on my shoes. When I expressed concern, I was assured the shoes were just wet. I left, and two hours later my shoes were still «wet,» so I brought them back to the shop. They took my shoes in the back and ten minutes later, came out and presented me with a pair of loafers that had been painted light brown, with some spots where the original leather’s color showed through and others where they painted over onto the top of the ridge of the sole. There are lots of other places to get your shoes done. Don’t risk it.