New York Dog Nanny

Cynthia did reiki work for my dog. He’s had three sessions so far and it seems to really have worked on him. The first time he began licking my hand like crazy once she started.
One of the times she was going to be doing distance reiki, I thought it was happening in the afternoon, then my dog was in such great spirits in the morning. She texted me the reading she had gotten soon after I noticed this — so even when I don’t know it’s happening I can see the results:)
I recommend this for all kinds do animals; even when we humans appear perfectly healthy, we can use a little help here and there and the same thing goes double for our animals because we have less to go on with them as far as direct communication.
Animals are so much more tuned into their energies and they can turn around and work so quickly with a healer on themselves and keep those things going beyond the sessions because they aren’t like us with peers around to help us talk our brains out of the obvious results of healing work from practices that have been used for so many years for a reason.
I recommend Cynthia. She was enthusiastic, empathetic, and even tried to help me find other people who can help my dog in different ways and had suggestions for diet and other lifestyle details that could help him improve.

I’m a self-​employed dog walker with 8 years’ experience as a basic trainer and 6 as a veterinary technician, and I can tell you that Cynthia has her stuff together and is the person you want caring for your dogs. I refer my clients here when I’m unable to board their dogs, and I’ve heard nothing but glowing reviews.

Stay away! Dirty facility; rude and inexperienced staff that plays with their phones all day (they are all teenagers); you will end up paying thousands in the hospital bills after this stay.
My poor little yorkie stayed there for 5 days and they didn’t even bother to take off his warm sweater causing dehydration and the loss of appetite to my pup. When I came to pick him up, some rude teenager told me they didn’t take off the sweater because «my dog wanted to be in the sweater». I still wonder how she knows what my dog wants or doesn’t want.
Additionally to that, my dogs eye got scratched during this stay. I went to the hospital right after picking him up. Doctor gave him an IV and found huge scratch on his eye that can be caused only by some object. I spend over $ 1,000 to treat my dog after this stay.

In short: small dogs only, uninformed customer service
I called New York Dog Nanny today in search of holistic pet care. I found New York Dog Nanny after searching the internet for local dog masseuses and I found that they offered animal reiki. Not what I was initial looking for, but I thought I would give it a try. Plus, the website looked great.
Well, for as sleek as New York Dog Nanny’s website is, do you *think* that *somewhere* they could mention they only take dogs under 35 pounds? Instead, I had to sit on the phone with a receptionist, give her allllll my information, before she finally asked her last question, which should have been the first, which was how much my dog weighed. Pause. (Every question required a pause to ask someone else something.) «Sorry, we only take dogs under 35 pounds.»
Even for animal reiki? I understand boarding or whatever but you can only do reiki to small dogs? Then you should be New York Small Dog Nanny.
Finally, and this really bugged me from the get-​go: the receptionist didn’t even understand what I was calling about from the start. «I’m interested in making an appointment for my dog for animal reiki.» «What?» «Animal reiki.» «Hold on… [gets off phone, comes back] Okay, could you repeat that?» and on and on until I tried my best to explain what the company she works for is supposed to offer, and she understood.
In conclusion, even if New York [Small] Dog Nanny *did* offer reiki to larger dogs, I am not sure I would have been confident going into the appointment knowing that the reception staff didn’t even know or was aware of this offering at their own place of employment.

My dog, Bowser, has been a happy loyal patron of New York Dog Nanny since he was just a puppy. He started off immediately with daily daycare and we couldn’t be happier with his progress and social development as a puppy! He enjoys hanging out with his friends at daycare and boarding.
My fiancé and I thoroughly vetted all of the doggy daycares in the neighborhood and finally landed on NYDN for several reasons: our dog loves the couches, looking out the window, he has consistent playmates which he enjoys seeing on a regular basis, he loves the staff, and just being a dog. We weren’t necessarily looking for a super home-​like environment for daycare– as our dog loves to play but since we use them for boarding too whenever we go out of town, it really made sense to us that our dog feel like he’s at home, when he’s away from home.
Cynthia and the staff do a fantastic job of taking care of the dogs everyday. He always comes home smelling great and we know he’s had an active day no matter what.
We appreciate having such a great place in the neighborhood! Thanks to them, he’s become very well-​socialized with other dogs.
We highly recommend their services to anyone with a puppy for daycare and also for their boarding. They have one of the most beautiful, cozy environments for dogs and any dog would have a blast here!

My two dogs, Tina and Sally„ had a wonderful experience with Jane, who provided private care in her home via NY Dog Nanny. Tina and Sally had just arrived at JFK after a 20 plus hour two plane journeys and stop overs from Larnaca, Cyprus to Dubai (3.5 hours), and a 15 hour plane journey Dubai-​New York. So they were tired and stressed when they arrived in New York. Jane lives next to me so she was great in coordinating my evening walks and visits with my pooches. Most importantly she provided lots of tender loving care to Tina and Sally and several walks a day. After 6 days stay they were themselves again. She also provided recommendations on their diet.
I highly recommend NY Dog Nanny and Jane for private home care for your pet.

My little teacup poochy, Miss Muffins, has been a guest at New York Dog Nanny several times over the past year and she absolutely loves it! Cynthia always takes wonderful care of my Muffins, whether it’s scheduling a pickup for a walk, taking her in for a grooming, or boarding for a weekend. From the first time I brought Miss Muffins in, I could tell that she’d be in good hands with Cynthia. She always has great recommendations for improving Miss Muffins’ diet and suggests training exercises to help her be more obedient; she’s certainly an expert! This place, without a doubt, is the first stop for any of my dog-​related needs. MIss Muffins can’t wait to go back!

Oh man too many staff changes recently. One girl who works out in the front bit is really nice and great my girls love her (I don’t know her name unfortunately). But experiences have been a mess recently.
Like other reviewers, we also loved Darlin but with the new groomer one of my girls came back the last two times with multiple nicks on her belly. I know dogs get squirmy and stuff but twice and no mention of it to us?
Another day my husband dropped the dogs off and the man working was shouting at the dogs and shaking one of those coin cans. We did call about this and the woman (maybe Cynthia) who answered the phone agreed it wasn’t what they believe in either, but it made us a little uneasy.
We were also told another day the dogs had to be rushed IMMEDIATELY to a vet for vaccines which they didn’t need and I’ve provided them records of multiple multiple times.
Another time they wrote down my full long card number, code, expiry etc etc on a note pad and didnt even charge it and charged another card they werent authorized to charge which made me uncomfortable.
Most of these arent big complaints I guess but it just seems like with everything together its been slipping since we first started using them which is massively disappointing :(

Dagny still loves going to NY Dog Nanny to play with the other small dogs. It’s a treat for her and she pulls toward the entrance as soon as she realizes that’s where we’re heading. The owner, Cynthia, and the staff are all kind and patient. I don’t know how they deal with the barking, but the dogs are all having fun!

I have been taking my dog here for the last 6 months to get groomed, but I’ve decided to take my business elsewhere. The grooming itself has always been great (Darlin used to groom my dog, but she recently resigned). However, the customer service and the organization of the staff is horrible. Last time I brought my dog in for an afternoon appointment, they told me to come back in 4 hours because the groomer was overwhelmed with the amount of dogs she currently had. I told them I couldn’t because my whole day was scheduled around his appointment. No one called me ahead of time to ask me to re-​schedule my appointment or bring my dog in at a different time. Instead, they ask me to re-​schedule when I arrive???
A second incident following that first one occurred today. I called at 10:30 AM to confirm my 11 AM appointment for grooming, and the receiptionist said the groomer had been out since YESTERDAY for a family emergency. Then she asked «No one told you?» Obviously not if I’m calling to confirm my appointment. She offered a discount for the grooming session when the groomer returned, but I declined and told her I’d be taking my dog somewhere else.
I had also called once to schedule a grooming appointment, and the receptionist said she didn’t know the groomer’s schedule and told me to call back in 3 hours when the groomer got in. After prying and further questioning on my part (because I seriously couldn’t believe she didn’t know the groomer’s schedule), she suddenly «found» the groomer’s schedule.
The staff here is extremely unorganized and I wouldn’t recomment this place if you don’t want to deal with scheduling nightmares, last minute appointment cancellations/​modifications and seriously inadequate staff. I’ve never seen the owner actually at the store, which makes me think she has no clue what’s going on with her staff, nor does she know how to manage them. For someone who runs a small business, I would think she would be more involved in the day-​today. At this rate, your business is going to fail and customers are going to leave if you let the staff keep doing what they’re doing.

I LOVE NY Dog Nanny… but definitely not as much as my pooches! Their dog walking service and last minute pet sitting is phenomenal. They are conveniently located and always courteous :-)
If you have a furbaby NY Dog Nanny is the place to go :-)

I called Cynthia at New York Dog Nanny for her animal communication services. I’ve had Mango my bunny since she was 3 months old and I wanted to make sure that she was happy with us and that my boyfriend and I are doing everything we can as bunny parents to make her life as wonderful as it can be! The only concern we had with Mango behavior wise is that she has always been very skiddish whenever we try to pick her up and we wanted to see if there was anything we could do about that.
Cynthia recommended a few ways that we could develop a bond of trust with Mango that Mango pre-​approved of which involved introducing her to a little soft carrier to hold her and walking her around in the apartment so she could get acclimated to being off her feet and next to our bodies. She also recommended various tips on what Mango would like in terms of where her cage is located in our home and other creature comforts.
It was very interesting to hear what Cynthia had to say about Mango as she had never met her, the session was merely done over the phone and email follow up. We did as a result move her cage and she seems happier. As for the training, we are still working on building up her confidence, I only wish we had started sooner! I highly recommend using Cynthia as an animal communicator– she’s direct, straightforward and very very informative!

I visited my brother in NYC a few weekends ago and naturally we wanted to party it up. Unfortunately, he was taking care of his girlfriend’s dog that weekend because she went out of town.
Soooo, being resourceful, I found this place through Unilocal,spoke to them over the phone, and then we headed over to check the place out. The place looked great and everyone was friendly. In no time, boarding was set up for a few nights. I’m not sure how busy they are but I think we got lucky with such short notice.
Anyway, we got the dog back happy and healthy, and my brother’s girlfriend has no clue we passed on dogsitting for the weekend. Perfect ending!

I was hesitant to allow my puppy Moses to spend time away from home. I’m a first-​time dog owner and was wary of him developing bad habits from other pups. NYDN has nurtured Moses beyond comparison. He had a tremendous amount of fun with his friends at daycare. When I pick him up, he doesn’t want to leave, which I take as a testament to the quality of care he receives and not my poor parenting skills.
I cannot recommend NYDN highly enough. If you want your dog to be loved, entertained, disciplined, and respected, this is the place.
And a quick note on cleanliness since some other reviewers address this: NYDN is extremely clean but you cannot expect operating-​room sterilization. This is a facility for dogs, and as far as that goes, it is spotless.

New York Dog Nanny has saved my life so many times! From their daily dog walks to their last minute pet sits, I’ve had nothing but the best experiences with them. I live in Murray Hill so it’s very convenient to use a place that is locally based. All of the walkers (dog nannies) that have been by have been nothing but sweet, caring and kind! Sometimes, I even get a text message w/​a picture which I love.
Max and I have been using their services for two years and this company only continues to get better and better! Max loves coming into the shop for daycare every now and then and also too for haircuts, baths, nail trims and overnight stays w/​his buds.
I’ve seen the environment really transform from cozy and quaint (which is awesome), to that plus excellent customer service. Everyone on staff has been nothing but kind, courteous, professional.
Whenever there’s been any sort of issue w/​my dog (sometimes I forget to leave the food out for boarding pickups) or my dog has runny stool they always give me a call to let me know so that I can make the best informed decision about my dog. It’s exactly how I would expect anyone to take care of my precious Max.
What I appreciate most about this company is they are upfront and honest. They genuinely listen to my care concerns and due their due diligence. Staff members are well trained and loving, which is a plus for me and my dog.
I’m only sorry it’s taken me such a long time to write a review (sorry guys), I’ve been so busy telling my neighbors and friends and even though I found them on online, I forgot to write them a review!

I’ve been familiar w/​New York Dog Nanny services since they first opened up in Manhattan and can speak very highly about the quality of the service and environment that the pups are cared for. I know each and every one of the pups get great care and lots of personal attention as I witness every time a dog is boarding and I’m checking my dog in and out.
I’ve also used their private boarders who I can attest do an excellent job. They receive round the clock care and the pups are so lucky to receive the individualized attention.
The pros to using the daycare/​boarding are that your pup will learn strong socialization skills (learn how to greet other dogs, learn when and how to play w/​a variety of other small breed dogs w/​varying personalities) and get home-​like treatment. I used to use other kennels but this one is by far the most home like environment and I like that the dogs get 3 walks per day (included in the price). Other places, you have to pay extra.
The pros for the private boarding are for when your dog gets to be more senior like mine, they don’t like puppies as much and require more attention, so that’s why I’ve switched to using a private boarder w/​NYDN. Michelle and Jane are absolutely terrific as is Cynthia (the owner).
​I’ve also tried grooming and though the groomer wants me to bring in my pooch every 4 weeks, it’s honestly not in my budget. However, I told them that and they recommended I get my dog groomed every 6 weeks and do a 3 week mark bath in between (which extends the length of the groom– or seems to as my dog always comes home freshly blown out and like he just got a haircut), so that works for me! They have happy hour specials for bath n fluff on Monday, Weds and Fridays, which is a $ 10 savings from the other days.

Shameful! Beware of «New York Dog Nanny»!
I made the unfortunate decision to board our Mini Golden Doodle (Mojo) at the «New York Dog Nanny» for 5 nights in January. As all dog lovers/​owners will understand — it is very hard to leave your «baby» with anyone but trusted friends and family. But we tried to do our research, took a visit to the facility and were initially impressed with the woman at the front desk (Cynthia). I will say that I was not entirely satisfied with the cleanliness of the facility (but I am a complete neat freak) and I also didn’t like the woman that was shaking a can filled with coins at a little shivering Chihuahua in a small pen almost the whole time I was there. But, I still felt comfortable that Cynthia was sincere and they would give the very best care to our dog. She also promised me we would get daily email updates with pictures and video. Well — this NEVER happened. In fact, I had to call 3 times while we were away just to make sure Mojo was OK. One time, the person that answered didn’t even know who Mojo was. Another time a girl told us that he was so much fun because they could play «strong» tug-​a-​war with him as he was one of the «bigger» dogs there.
Anyhow, when we got back to the city after our trip, I went straight to the «New York Dog Nanny» to get our little guy. Again, I am a clean freak, so I felt that Mojo was kind of dirty but nothing a quick bath wouldn’t fix. I had never seen either of the two ladies that were there when I picked Mojo up and Cynthia was missing as well — it seems like they have a revolving door of personnel. Once I got Mojo home, I was sitting with him on the floor giving him some hugs and enjoying his happiness to be home and I caught a glimpse of his top right canine tooth (aka the fang) and saw it looked weird. I immediately put my finger on it and realized the tip had broken off. My heart sank because I could see a little speck of red in the center of the tooth from underneath and knew this was serious.
Next up — an emergency visit to The Animal Medical Center (cost $ 450) where they told me that Mojo had a fractured canine and we needed to see a veterinary dental expert to determine a treatment. They also told us from the x-​ray that the fracture was most likely 2 – 3 days old (during the time Mojo was at «New York Dog Nanny») and the pulp of the tooth was exposed, meaning the tooth was basically already dead. One last thing they told us was that the tooth would have been bleeding quite a bit at the time of the fracture and rough tug-​a-​war is a common cause of such a fracture (remember when the «New York Dog Nanny» staff told me about playing tug-​a-​war with Mojo???). How could the «New York Dog Nanny» staff members be so careless/​incompetent that they wouldn’t notice a bleeding fang? Or did they notice it and do nothing? Either scenario is a disgrace.
The veterinary dental expert advised us we had two options; 1) remove the tooth permanently, which would leave our 1 year old dog without a top fang for the rest of his life or 2) perform a 2-​stage root canal and give Mojo a metal crown so he would at least have all his teeth. We opted for the second option and ended up spending $ 4,500 to fix up our boy’s tooth. Luckily, we have pet insurance and 80% of the expense was covered. But when we contacted Cynthia, she basically made no apologies, took no responsibility and didn’t even deem it appropriate to share any of the residual expense with us. She didn’t even offer to refund the fee for the 5 nights during which they treated our dog so recklessly that he now has a metal fang for the rest of his life. She simply says she is not responsible.
Well, just so all readers are clear; here is the LAW as pertains to boarders and groomers’ responsibility for pets under their care (a law which the «New York Dog Nanny» doesn’t seem to have a firm grasp on):
«Boarders and groomers are responsible for the vet bills if an animal sustains injury at the boarder’s or groomer’s facility, or while in the custody of a boarder or groomer, and the injury resulted from the boarder or groomer’s failure — whether accidental or intentional — to provide adequate care or if the injury resulted from the boarder or groomer’s actions.»
My title says it all — Shameful. Please think very seriously before ever leaving your dog at this facility.

I signed my dog up for dog sitting while I was away and training sessions. The dog sitting was great but shortly after we started the training sessions my dog passed away (she had cancer that went undetected for a long time)
We called nyc dog nanny to alert them of Lulu’s passing … 3 months later we started getting harassing phone calls saying that we had to pay for the balance of training sessions that were obviously never rendered. We still paid, but when we found the original bill we noticed that they had over charged us by $ 20… Not a lot, but on top of everything else it was just a kick in the teeth.

I take my 2.5 year old schnoodle, Molly, for random days when I need a quick and reliable day care and she loves it. She always runs up the stairs to the door so fast and when I come to pick her up she has lots of friends and is in a great mood. NYDN’s staff is always welcoming and sweet. I know they take care of my Molly as if she were their own. She loves the walks too.
I will definitely always return and look forward to a possible boarding too.
Thanks!

New York Dog Nanny is a favorite for my dog, Sandy! She has spent lotsa fun times there, from daycare, overnight stay and grooming. Super convenient location, hours and services keep us coming back. The entire staff is lovely and I have no worries leaving Sandy in their care. I highly recommend NYDN for anyone’s dog needs!