MZ Wallace

I love MZ Wallance bags. They’re so unique and stylish — my favorite bag to carry. And I get so many complements on them!

Beautifully designed bags that last, essentially, one season… at best. I was glad & validated to read the reviews here because I have had similarly absurd customer service experience and, to hear them tell it, the have ZERO complaints (they shamed me into thinking I was the only one whose bags wore terribly!) They are just not very well made & the trim & material choices are sometimes just not smart. If you don’t mind spending $ 400 on. bag you can wear/​use for a few months, tops, go ahead. I have been through so many bags over the years & dealt with so much nonsense (though they do eventually issue credits, the process is maddening because they refuse to admit to faulty quality) I think I am moving on. As other reviewers point out, there are many beautiful handbags in the city & the world.

This is the first review I’ve ever submitted on Unilocal or anywhere else. Just wanted to warn people off of MZ Wallace since the company doesn’t stand behind its products.
After about 1.5 years of using my Belle bag, the handles started cracking. The same thing had happened in the exact same place to the handles on a friend’s bag (same style and color) after about a year of use, so I knew the product was clearly defective.
I contacted MZ Wallace and requested that the company repair or replace the handles or reimburse me for having them repaired myself. The rep I dealt with said the company couldn’t do any of those things. She offered me $ 150 toward the cost of a new bag, meaning I would have to spend an additional $ 235 at their store to replace the defective bag.
If you are looking to spend in the area of $ 400 for a bag, I would look to other companies that make a more reliable product and then stand behind it — MZ Wallace clearly does not.

Was given a gift of the MZ Wallace Paige purse several years ago. I have used it minimally as It has worn very poorly. The silver outer coating has disintegrated a little at a time. It has mostly sat in my closet as the bag looks awful. I took it out recently and decided to write to the company. I have bags that have cost a quarter of the price but still look new. I was told it is too old to replace poor make good on and I was out of options. Finally after several emails, they did offer a 25% discount on my next MZ Wallace purchase… BUT why would I purchase this very high end purse that held up so very badly and looks like it went through a meat grinder. I don’t write negative reviews very often and I do take responsibility for waiting too long, but any reputable large company stands by their product… especially when they take pride in their craftsmanship.

The bags are a fantastic light weight material with organized zipper compartments that let you hold a lot and be able to find things in your purse as well. The baby Jane can fit a iPad in the main part and phones and wallets in the outside pockets.
As many have noted in other sites the bags sometimes have problems with the zippers. I had to send the bag back for a repair and customer service was horrible. It took many –too many– inquiries to follow up and you are basically without out your bag for over two months. In order to get it back you have to constantly email and call them as they don’t respond or give you any tracking info.
At these prices the company would be wise to do two things. One, improve the quality of the bag and its zippers. At these prices I don’t expect my purse to break in less than a year. Two, improve your customer service department for when issues do arrive that customers aren’t the ones having to do all if the follow up and waiting.
PS I’m still waiting for my bag!(going on month three!)

I have tons of MZ Wallace bags that I love, but I just can’t get over their TERRIBLE CUSTOMER SERVICE. If you’re buying a $ 200 wallet, you just kind of hope that they would help you out with a persistently troublesome zipper. I’ve sent them tons of emails to no avail. Most other companies are much better about this.
Otherwise, unless you have to have the Jane in black, I’d suggest you wait for a sale. Most of their seasonal colors and styles will get discounted at the end of the season. They also have awesome Christmas sales.

I love the purses here; they are so functional because they are so light (so you can cram a lot of stuff in them) and the many zippered pockets enable you to easily find your stuff. I also think it’s cute that they include a small cosmetics bag inside the handbag which matches the larger handbag.
I wanted to see the full selection of MZ Wallace handbags available this season, and this store carries the largest selection. The gentleman who helped me select my new handbag was really helpful, using his computer to show me the few purses that were online-​only. Even though the store is stark and on the small side, you don’t feel pressured to make a purchase.

I love bags, especially totes, and this brand has great, versatile, hardy, and stylish versions with plenty of compartments. Plus, they aren’t the all too ubiquitous LV Hamiltons and Longchamp Le Pliage. I recently got a studded olive Olivia and I LOVE it! Great service too!

And immediately after I wrote the first update, I received an email indicating they would give me full credit for my original purchase to put towards another one of their bags. I guess that’s okay — I’ll try another bag, but if I have problems with their product again, I’ll just move on. There are plenty of hand-​bag makers out there.

I just purchased my 1^st MZ Wallace bag a few weeks ago directly from the MZ Wallace website. I LOVE it! It looks great and get many compliments on it. It carries everything I need. Pocketing is key. Lightweight as well. It has both the wide leather top handle strap and a cross body strap. Exactly the reason I purchased this particular style. I purchased the Black Bedford Moto Hayley. Classy and timeless! Stands on its own. It is sharp. I am fan of the bag.
The only thing was when it arrived, the bottom stop on the attached Market Purse was not connected and hanging from one side. This I found this unacceptable and emailed the company. Received the email stating I would hear from someone within 48 hours. I never did hear back. And, looking at the other review she did not hear back either when the foot was not sewn on correctly. Why? Stand by the product. I have since taken the Market Purse to my local cobbler who attached it correctly. I should not have had to do that to a brand new bag, especially after what I paid for it.

omg. omg…omg! now I“m a prada, Gucci, YSL, etc girl!!! HOWever… I found my first MZ in a small boutique in Berkeley, Ca… and I just bought my third! yes third! I got the quilted small tote… in black… awesome looking bag! people stop me and ask about this bag!!!
I do wish they had more of the mushroom tassle thingys!!!
THANKS MZ!!! u are awesome!!!

A friend introduced me to these bags… as she knows I love a good tote bag and am more into nylon than leather. These bags are amazing. They are stylish yet so functional and so well made (intricate details, fully lined, etc). I am embarassed that my Longchamp tote used to be my go-​to bag.
Everywhere I go, it seems like a few people ask me about my bag and where I got it. I feel like MZ Wallace is relatively unknown? Or perhaps I’m just clueless. Nonetheless, the small version of the Jane bag is not the last MZ Wallace bag I will be purchasing.
Tip: I got mine on sale on their website. saved about $ 100.
I prefer this bag over any of my other bags that were multiples higher in cost any day. sorry Ferragamo and Gucci…

This boutique and line are a winner because of its selection of lightweight but attractive and stylish bags (not swinging on the shoulder of every girl in Manhattan like every Louis Vuitton or Longchamps, etc.), brought to you with superb customer service.
Here’s my story:
For a Vday gift from my husband, I bought myself a beautiful bag here. The boutique is on a quiet cobblestoned street hidden from the hordes of tourists in Soho. The salesgirl was super sweet and helpful.
I proudly wore my new bag to work for the next four days, and it got lots of double-​takes from other girls. This morning, my beloved bag fell off of me on my way to work. The detachable across-​the-​body strap hadn’t broken, but rather the rivet to which I had attached it had ripped off. I was so disappointed, as the bag was a few hundred dollars and it seemed to be sturdy. I called the store when they opened and the salesgirl was so apologetic and told me to come in and she’d exchange it right way.
Well, I ventured over to the store during my lunch hour and the salesgirl was as nice and apologetic as can be. She was genuinely surprised and insisted that this should not have happened. She brought me a fresh bag and sent me on my merry way.
This, my friends, is a shining example of standing by one’s products and providing wonderful customer service.

Functional, fashionable, well made and best of all, extremely affordable.
Lovely staff to assist you.