DNA Footwear

Nueva York, Estados Unidos

4.2

Abierto ahora

17 opiniones

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Contacto

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Teléfono:
+1 212-966-2869
Sitio web:
www.dnafootwear.com
Dirección:
273 Lafayette St, Nueva York, NY, 10012
entre Prince St y Jersey St
SoHo, Nolita
Paradas y estaciones de transporte público cercanas:
130 mPrince Street (N,R)
170 mSpring Street (6)
190 mBroadway-Lafayette Street (B,D,F,M)
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Información del negocio

Tarjetas de crédito
Sí
Aparcamiento para bicicletas
Sí
Acceso para minusválidos
Sí

Hoy

Hoy 10:00 – 20:00
Abierto ahora
Horario local (Nueva York) 18:11 sábado, 1 de noviembre de 2025

Horario de apertura

lunes 10:00 – 20:00
martes 10:00 – 20:00
miércoles 10:00 – 20:00
jueves 10:00 – 20:00
viernes 10:00 – 20:00
sábado 10:00 – 20:00
domingo 10:00 – 19:00

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17 opiniones sobre DNA Footwear

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Tu valoración: 5
Queens, NY
I went to DNA today and after a long hunt, I found the perfect black bootie. This is now my new favorite store. They carry a good assortment of brand.
I wish I could remember the names of the sales people who helped me. Everyone was great. Excellent customer service and super friendly. I will definitely be coming back.
Tu valoración: 4
Oakley, CA
great place and good service. I scored on some great sale prices here and was very pleased. Would come back.
Tu valoración: 2
New York, NY
Whoever said it was the worst customer service in the world I couldn’t agree more.
The inside of the store is great I loved it… and some of the shoes inside great… then what ruined the whole experience was the salespeople who work here… no one to help you I came in a weekday not busy at all… no help at all either. The people I guess at this store are too busy doing nothing to help you. I asked a person for one pair of shoes… he disappeared for an extended amount of time he dropped the shoes on the floor and I finally had to ask him where he put the shoes on that I wanted to try… he pointed to the floor… when he brought them up he didn’t even acknowledge that he brought them up-​he just dropped them on the ground and walked off… really?
I won’t be back ever… and I would ask you to reconsider shopping at this place.
Tu valoración: 5
Danville, CA
We were looking for comfortable walking shoes for my 19 year old fashion-​conscious daughter and found them in Soho — awesome selections, great homey but cool vibe in the spacious store and Nir, the manager and his staff made it an over the top experience: even hand-​delivered her shoes to our hotel the next morning: best shoe customer service ever!
Tu valoración: 5
Manhattan, NY
Alexis and Liz were very helpful and friendly when I arrived 5 minutes before closing. I enquired about a pair of shoes that I had tried to find last summer also and I couldn’t get in my size anywhere. They are not an expensive shoe but a very comfortable one! DNA Lafayette Street were also sold out of all sizes and had one last pair — too small. Alexis and Liz helped me to find the exact size I am in that shoe and then found a pair for me — one last pair — at another store! I am so happy with the customer care they showed. I too work in retail and I know DNA is a busy store in a very busy shopping neighborhood, the helpfulness and interest shown by their staff is a valuable asset to DNA footwear and it’s shoppers! I have been in the store a number of times now and have always found the staff to be friendly and helpful.
Tu valoración: 3
New York, NY
After posting this review I got a call from the customer service department at DNA. She gladly told me that they have amended their customer service policy and will no longer have customers contact manufacturers themselves. They also offered to exchange my shoes, awesome! This is great to hear, hope they continue on this improved customer service path!
Tu valoración: 5
San Jose, CA
My friends and I walked in during Memorial Day weekend, and we were greeted right away by Liz, the sales associate, and Alexis, the sales manager. First off, the store is GORGEOUS. Secondly, the customer service made for an awesome in-​store experience. I definitely recommend this place if you need some fashionable, timeless, and reliable shoes, leather goods (I bought a leather bag i LOVE), and some great discounts. I’ll be back for sure.
Tu valoración: 1
New York, NY
Literally the worst customer service in the world. I was in their 15 minutes and knew exactly what I needed but was not approached by one single person as they all stood in a circle at the register talking. Pass on this location.
Tu valoración: 5
New York, NY
This place is great — the staff are all incredible! Especially Nolan! He was a champ. So helpful, so patient, and so understanding even when I was being high maintenance. All the shoes here are quality, but the staff is what keeps me coming back!
Tu valoración: 5
New York, NY
This place is very nice. They have a small but solid collection of sneakers. They also have a lot of different boots and shoes. The staff is super friendly and helpful. The space is nice too. Overall a really good experience. The prices are good too. Especially the sale items.
Tu valoración: 4
Elmhurst, NY
In a quest for winter boots, I went to about 5 stores in the area. Even though my search was unsuccesful, DNA stood out for its customer service from Alexis, the friendly manager, and Albana, a sales rep who has patience. The experience stood in stark contrast to a rude David Z’s up Broadway where any question I asked (such as «Do you have this in size 8?») was an annoyance to the salesperson.
Even though I ended up bootless, I hope to return to DNA someday and purchase something. It’s great to experience such a welcoming vibe!
Tu valoración: 5
New York, NY
AMAZING customer service from Alexis (manager) and Albana (sales associate). They were both extremely helpful, going above and beyond in ordering a few shoes in my size that were not available in the store. The customer service, friendliness and accommodation I received from DNA is hard to come by. I will definitely be back.
Tu valoración: 5
East New York, NY
The manager Alexis really took care of me. Sold me a pair awesome converses. Will def shop for sneakers here again because of the customer service.
Tu valoración: 5
Chicago, IL
Brooklyn footwear gem has moved to Manhattan! The store is beautiful and has a much nicer feel than its predecessors. They have a great selection of shoes from Toms, Frye, Sorel, Supra, And New Balance. It’s a great mix of casual and functional shoes. The store’s manager Lexis and employees were very patient and helpful, even accommodating my luggage situation by shipping my shoes back to Chicago. Even if you aren’t shopping for yourself, they have comfortable couches to lounge in.
Tu valoración: 5
North Hollywood, CA
Stopped in here on the way to REI yesterday looking for winter gear. The selection of shoes is the best of seen in our search to get geared up for the snow. The sales person that helped us (sorry I didn’t get his name) was so helpful. I’d probably still be there thinking if he hadn’t made clear my options. Very happy with our purchase. The management is clearly doing a really good job at this location. Check them out.
Tu valoración: 3
Chelsea, Manhattan, NY
Management is fantastic. Sales Staff belongs in Forever 21.
Again, the manager was EXTREMELY helpful. He went above and beyond to make sure that my partner and I taken care of and was very knowledgable.
That said, I’ve been here twice and both times my experience was awkward. The girls act like teenagers, not customer service representatives. They giggled and whispered by the desk when they weren’t busy instead of taking care of customers. But more importantly they don’t know their product.
Some of my responses to their odd sales pitches:
«No hon, I assure you Ugg boots were NOT originally made for snow. «
“What do you mean, this is a totally different kind of leather on this shoe? Leather is from cows.»
(Girl awkwardly stares at me. then tells me its «different» again.)
When you walk into a store ready to spend $ 200 on a good weather boot the materials, and manufacturer becomes relevant, no?
Tu valoración: 5
Knoxville, TN
This is a wonderful store with excellent customer service. I was immediately taken well care of. In addition, they have a great selection of shoes and boots. After finding a pair of nice vintage Rutherford boots, I found out that they didn’t have my size of the particular model that I wanted. I left my number with the store manager Alexis. This was a Sunday afternoon. The following morning, he had tracked down a pair and had them sent to the store. Then he called me to let me now. Two hours later I stopped by on my way home to pick them up. Thanks! I will be coming back!