Luz’s Shoe Repair

Maybe I’m just used to Brooklyn prices and service. If I’m getting boot heels replaced for $ 30.00 I shouldn’t have to pay extra to have them shined as well. In all my life, never have i picked up boots from repairs without them being shined for me. And no, i refuse to pay the additional $ 10 for them to do thay for me.

Good, quick service, fair prices. I’ve had both suede shoes cleaned a few times and they came out great.

Always the best! I’ve dropped off over 15 pairs of shoes in the past year here and all of them have been so great. Just this past Wednesday, I dropped off another 3 pairs including my Chanel flats and Givenchy sandals and they did an excellent job. Vibram soles were attached so I know they are quality as well.
The price is pretty steep ($ 120 for the three pairs I dropped off) so four stars for that. There’s a place in my neighborhood that’s just as good but I frequent this place more due to location (on my commute).
Ladies — trust them with all your fancy «ooh-​la-​la» designer footwear!

I’ve been 5 or 6 times in the last few months, and had mostly good service, but I just had a bad experience with their cashier, that has me thinking twice about returning. I had two pairs of shoes shined, cost $ 8. Went to tip $ 2, and cashier gives me a dirty look and tells me: «you should tip another $ 2, they only work for tips»
1) you should pay your employees.
2) I don’t think telling a customer how much to tip is ok, if there is a recommended tip per shoe amount, post it.
3) I don’t think you should expect customers to pay 50% tip just because you don’t pay your employees.

By far the two biggest assholes in the planet work in this place. Zero personality or human relation skills. However, they do a killer shoe shine job. Repairs are pricey, but that’s bc it is the city. When I say this two morons are lacking in the human relations dept I am not understating it! They are borderline socially introverted.

$ 25.00 for a pair of heels on a woman’s walking shoe? I brought my business elsewhere for more reasonable $ 15.00.

Went there for a shoe shine. They have four seats and two people shining shoes, so I had to wait a short while, but not bad. The shine was very good. Only $ 3.00. I had read that their shoe repair was expensive, so I asked about his much it would be for a Full leather sole and heel. They quoted $ 75.00 and up. So I’m not sure I’ll take my shoes there for repair, but will definitely go back for the shine.

The person behind the desk quotes 75 $ to repair soles on a pair of dress shoes. I said that’s more than an average pair of new shoes. Her reply was we have been here for 30 years and that’s what we charge. The place looked shabby and the whole experience was unsatisfactory and off putting .stay away and go to your local crafts person out side of manhattan. Most small businesses like this are struggling and seem desperate with a total disregard for new customers.

I LOVE this place! I’ve had 2 pairs of Knee High boots re-​soled (with heels) and cleaned here and they both came back to me like they were brand new!
The first pair was a shiny leather, the second was Neubuck (which was a but more expensive to clean but they explained that to me before i paid so i understood the cost increase from the first pair i brought in)
they are quick and effective and do wonderful work and it lasts too– the new soles (and HEELS) on the first pair I took to them are lasting so well i went back with another pair this week. they were dirty, the soles were falling apart– i just picked them up and i have a brand new pair of boots– I’ll keep going back here for sure!

Very upset. Not only did prices go up 30% but they ruined a barely worn pair of shoes, they ripped the side of it. When I confronted them, they were extremely unhelpful. Expensive for any repairs, ruin your shoes and terrible customer service.

I have only had shoe shines here, so haven’t had any shoe repairs done, but this is an awesome place to get a shine. The girls there work there but off, pay attention to the details, and give you a real old fashioned shine that will make your shoes look better than new. It takes about 10 minutes because they cover a number of steps. $ 3 bucks a pop too before tip, which is more than reasonable (sign says $ 5, which is what they charge if you leave the shoes).

This is my go-​to shoe repair shop. They’ve replaced two sets of boot heels for me so far, and they will be doing more in the future. The price is right and the turnaround is usually good… my boots got lost in the fray the second time and they weren’t done when I went to pick them up — a little annoying, but I had been in the neighborhood already so no harm, no foul.

My first time at Luz’s was a great experience. I spent $ 80 on an excellent job fixing my booties whose soles were separating. In addition to separating soles, the taps I had on the heels and toes were worn down – it was an ugly look. The woman came over to kindly explain what needed to be done. She said they had to go into the sole, put it together, add a new bottom (or at least add parts to the bottom). I asked about the shine and making it look cosmetically nice. She said she would throw that in free. Another shoe cobbler said it was $ 30 per shoe + the price of new sole portions + price of shine + anything else like taps. He suggested I get new boots. I wasn’t ready to throw them out since they were an expensive pair of Fryes that I had custom taken in at Leather Spa for over $ 129. So the yearly maintenance, shaft reduction and price of boots prevented me from just buying a new pair. I love my boots.
Got them back days later – within the same week turnaround. Fast, reliable service AND they looked brand new – the bottoms looked superb, the adhesion of sole and boot top was beautifully done. I haven’t walked around with them yet, but I’m confident they won’t fall apart on me like last time – I had them fixed once before by another cobbler – there was a sole separation.
I will definitely be returning for more service – the $ 80 was worth it for their excellent work, kind people and fast service, no annoying or mean comments like the other cobbler. Also, no more heading uptown to Leather Spa and waiting a long time + paying too much. LS once didn’t fix my belt at the time they promised, then tried to do it the day I came to pick it up, but it still fell apart – separated and this was a haute couture belt too.

So I was a little weary about taking my $ 475 Frye boots for repair at this little Mom and Pop shoe shop. I usually take them to Leather Spa because they are used to handing luxury leather goods. But Luz’s was just a few blocks from my school and gave them a try for convenience. My boots were SUPER worn in the soles and back heels. I’ll admit they were a bit dirty too. For $ 60 I got the soles replaced, new heels, and taps, plus cleaning and conditioning. Same price at Leather Spa, so no savings there. But my boots came back BRAND NEW! Literally, in the same shape when I bought them in the store (minus the strong leathery smell). I was VERY impressed at the quality of their work and will definitely return. If you can’t make it to Leather Spa, I’d recommend Luz.

Jfjdj

My shoe and bag doctor for life.
Seriously, Luz and the staff are amazing and mad talented. They deliver on what seems to be impossibly difficult tasks. I had a hand me down 80s LV medium messenger bag that couldn’t be repaired at the LV store since the company no longer carried inventory for that line. The calf skin leather handle tore and so did the front half of the clasp. A vintage lover, I was determined to keep its utility going and asked the staff what he can do for me. He didn’t have the right color and width for the handle but he promised me that he would preserve the accessories (buttons, fastener clasp) as long as I was okay with the different look. I told them to do whatever they can to keep the character alive. Well, guess what? Aside from the handle, they managed to find an exact color for the mouthpiece and embedded all the accessories of the original look. I just wished I had a picture of the before and after just to show how gifted the staff at this store is.
So, if you’re one of those people who cherish their shoes and bags and want to keep their existence going, this is the place. I have had multiple pairs of shoes and boots repaired here and will continue to come here for as long as I’m here in NYC.
Reasonable prices, great customer service and turn around period, and most of all, delivering on the impossible, what is there not to love!
FYI, aside from shoe repair and shining services, they also sell socks, stockings, oils, cleaners and other miscellaneous goods.

Dropped off a pair of work shoes on a Tuesday and they were ready by Thursday. Based upon the prior reviews of Luz’s, there appears to be no discernable way to figure out the price of things — I was charged $ 70 for new premium leather soles, heels, and a shine. Definitely a little on the high side imho, but the quality was superb and the craftsmenship was top notch.
I essentially walked away with a brand new pair of shoes that were perfectly broken in. I’d recommend Luz’s highly.

Shhh don’t tell Luz’s, but I think they gave me the wrong shoes. Very similar in fit and style to what I dropped off, but much, much nicer looking.
Of course, I’m kidding, but the three pairs of shoes I gave to Luz’s for some TLC really did look that amazing when I picked them up. I needed to have one pair of flats resoled and the heels on two pairs of my fave stilettos fixed (one was quick fix, but the other certainly required major surgery). I cannot even describe how pleased I was with the final product — all three pairs were good as new. For $ 65 for all three repairs and a 48 hours turnaround, I’m an extremely happy camper. Luz’s is definitely my shoe repair spot of choice now.

My shoes weren’t in terrible condition, I just needed to get the soles fixed for my boots. They did exactly that – nothing less, nothing more. It was $ 20 to get new soles, which is a little unreasonable to me, but I didn’t have much time to shop around, so that’s that.
Nothing spectacular from my experience. They get it done, which is good enough.

You gotta shoe that ain’t lookin’ so hot? Has the color rubbed away in parts? The heel worn down?
You do not have to live like this.
No, my friend, you (and I) have Luz. Sure, he may give you a hard time if (when) you forget to bring your ticket. He may charge you $ 30…$ 50…$ 70…to transform those once gorgeous but now decrepit loafers into new, shiny shoes. And you may have to wait in a brain-​deadening queue of people picking through bags of bum-​level boots but, and this is a big BUT, Luz is a master. Even the most dead and disgusting shoe will appear new.
And if you’re into this sort of thing, they also have a shoe shine set-​up so you can de-​scuff on the go.