Shoe Repair

The scene: I’ve just arrived from San Francisco and have left all electronic chargers at home — woof! I duck out of the office to run to a Verizon store and get myself a new Mophie. I’m halfway there and the strap on my Rag&Bone booties comes of — NOOOOO! Now I’m slowly gliding down 5^th Ave not trying to trip. With a dead phone and no Unilocal app, what’s a girl to do?! Then, the New York miracle happens, I look up from the dreary sidewalk and see a bright shining sign for «SHOE REPAIR»!
I walked in and within moments, the owner told me to take off my shoe and he could fix it right away. He even tightened the strap on my other shoe to make sure the same thing doesn’t happen. $ 5 later, i’m on my way to charge my phone and am falling in love with the city. Thank you Shoe Repair! Your rock!

Incredibly overpriced and very rude staff. Would not recommend this business to anyone.

I don’t know why this place has such bad reviews. I got a pair of chloe boots resolved here. While I thought the place was a bit expensive, I have to admit the boots came out amazing and the man who helped me and his wife were charming!

My coworker and I stopped in here to get a shoe shine yesterday. When we were finished, we went over to the counter to pay the $ 4 for the shine and as we were leaving, my coworker tipped our shoe shiner $ 1 (or what looked like it). In all honesty, I was going to give $ 2, but I didn’t want to out tip my coworker, so I also gave $ 1. It turned out that he actually gave $ 2 and as we were walking out, the two owners (husband and wife?) stopped me and started yelling at me about how $ 1 is enough of a tip in the 1950s, but these days you have to give at least $ 2. So I gave the clearly embarrassed shoe shiner an extra dollar and left, but the owners kept going on about how the shoe shiner has two kids to feed and we should be more generous.
I won’t get into the economics of the tip and whether it was or wasn’t enough, but I couldn’t believe the audacity of the owners to approach me about not tipping enough. It made me feel extremely uncomfortable and I would not want to come back in the future. Judging from the other reviews, these guys need to learn a little about customer service.
The shoe shine was fantastic, I’m just sorry that the person who shined our shoes have to work for such horrible owners.

I wish I could give less that 1. This guy is so bad.
I went a few times for taps on my dress shoes as it was recommended to me and that was okay. Soon after, I say to my girlfriend that they do boots as well and she had a pair she really wanted polished and one pair that she really wanted stretched.
So she went — she said he was short with her and a little rude. He charged her $ 35 for polishing and weathering and $ 25 to stretch the others. She picked them up and the polished brown boots looked really good, the stretched boots seems exactly the same.
So we were just going to leave it be and live our life feeling ripped off and move one.
She wore the brown polished and «Weatherized» boots once in beatiful weather. No rain, no dust, nothing to make them dirty. On the way home we realized the toes of her boots were turning really dark. Later that evening the whole toe was dark dark dark brown and it was spreading. It looked horrible
I say lets go back and ask him whats happening. We paid and arm and a leg to have them weatherized so we went.
We ask and all he does is point to a sign that says all sales final. We ask again and he says get out of my store. I say «i refer my freinds here and give you all my business, look at her boots. she wore them once and you supposedly weatherized them for her.» He again says look at sign, get out of my store. (I am from Iowa, GF is from Minnesota. We were both extremely nice about it)
He started yelling in some language telling us to leave. his store his rules.
Don’t go.
you’ll be ripped off and he has zero customer service. My GF left crying because he was so mean to her and her boots ruined.
take me word. he is evil
ps. its the saame guy in the picture

Nasty attitude from employee and owner! I went in and asked how long it would take ro repair a heel — I had only 20min — and instead of an answer, I got a sarcastic response in return. «Who would make a repair in 5min?» While the owner made a grimace and complained to another costumer about me! Definitely not a place I to give your business.

These folks don’t do good work. Re-​soled shoes come apart quickly — too quickly. And then if you hold them to it and try to get them to fix their shoddy work, they’re rude. They actually said I was lying. Guy was waving his arms in the air, «We don’t do anything for free! Only after one day!» Hey man — cool out. They need some customer service training. No wait — they need to take some shoe repair classes! I’m going to try Cesar’s on 7^th Ave near 21^st, instead. They’ve got positive reviews. Thank you Unilocal