Lighting Plus

The customer service at this store is horrible. I can’t believe they have not received any negative reviews. Regardless I had to write this to warn others of their services and the TRUTH. I was treated with complete disrespect. Excellent Customer Service should always come before their self proclaimed «expertise» of lightbulb products. Especially in a place as competitive as NYC. I went in here as a referral from a store because they just have more lightbulbs– Fact and only good point of store. I went there and a different guy helped me the day I purchased lightbulbs. He spoke English so it wasn’t too difficult to understand. I was there with pictures of the lamps and had the info needed to help me find a decent lightbulb to fit the base of the lamps. Especially if they call themselves experts. I came back because the base of the bulb they suggested didn’t fit. I needed a smaller base to fit the two lamps I needed to find lightbulbs for. So I went back to make an exchange.
I went back thinking it would take a minute or so of their time. However, it was horrible. The guy who proceeded to go and help me tried to take the previous purchase I made off my hands. How Unethical and Indecent. No one should ever try to yank someone’s bag off their hands. He then gave me a vague idea of what would fit. He couldn’t speak English clearly. So I go to the guy that helped me in the first place and he disappeared– awful. So another guy that was apparently in fumes from another situation or just plain Mean tried to help. They talked down at me by saying «you don’t understand» and eventually even tried to sell me a bulb out of the case. I said «I can’t buy something unless it’s inside its original packaging». «Get with reality. This isn’t China town or Canal street where some merchants get away selling like that. I asked where did they put the case?». I saw the employee who previously failed to help open it and hide the case behind his back. He proceeded to go on a rant and insult me. He said «Bring in your lamps then! Really? Would that really solve everything?. If someone had to drag along a huge lamp. He then said“You must trust» –Oh really? I didn’t think buying lightbulbs would be like an initiation into Buddhism. «We’re experts». Please, after not speaking clearly. Nor listening, etc. Most experts get something right at the first try. At this point his face was red– he obviously had an ego among a variety of issues. He said «We don’t want to sell in bulk he is just not trying to confuse you that’s why he took out of box». He lied. I said Give me a break! I’m right in NYC– where I can get anything I want in it’s packaging. We’re Experts at pre, over and post packaging items to exhaustion!!! What in the world makes them experts about anything? Well they are definitely not experts by way of their customer service, the manner they treated me and the people who were there before me. I finally said «that’s it» «Give me a refund» I will never go back to the store! I gave them my receipt and they didn’t provide a refund receipt in return. I took my copy and when I walked towards the door to leave the employee blocked the doorway and said «We need the receipt» ! I just passed it to the senseless guy so as not to spend another second in their store. They behave like crooks! They were the very worse part of my day. I would never recommend them even to someone who is desperate for lighting, lamps, bulbs or whatever they claim to have in there. I would give 0 stars if Unilocal would allow.

What an awesome little specialty store in the middle of everything that is wrong with SoHo.
I go here every time I need an obscure light bulb (base size, wattage, what have you) as they have a wide range. I also come more often for parts for repairs/​custom light fixture creations. They have so many little parts right when you walk in, I often come in with one idea for a project leave with a totally different/​better idea based on the unlimited selection.
The prices are also very reasonable, I don’t know what I would do if they went away!

if you have lighting needs, this is your store.
— great selection
— great prices
— very helpful staff
— outstanding customer service

Looking for an Ott Light replacement bulb, I was aggravated to find out the bulbs by mail often require $ 8+ for shipping alone. Not only did Lighting Plus have a GE alternative, but it was also just a dollar over the shipping costs of the other. Will continue using Lighting Plus in the future for my bulb needs.

I’ve been coming here since 1993. Every light bulb and socket you need. Prices are great, selection is better.

Lighting Plus is right down the street so I stopped in to get special lights for my terrace. (I am picky and they were the only ones who had what I wanted). They gave me advice and helped me out.
Upon getting home my lights promptly fell because the hooks they gave me didn’t work. And the lights shattered.
I took them back to try to fix them. They ran some tests and gave me new lights. I brought them home and they blew out a week later. Went back again and they replaced them all.
They broke again this week. It’s super annoying but I don’t think it’s the fault of Lighting Plus. I appreciate their customer service. So I’ll take them back again and see what happens. They may say they don’t accept returns but they will work for you.
They have also given me a ton of free light bulbs at this point, which is nice.

HALLELUJAH! The moment I found Lighting Plus, I literally pumped my fists and exhaled. My new apartment has these built in 40V small light fixtures that are impossible to find in the usual suspect drug and variety stores. Kmart has the price tag for them — but never has them in stock. :-(Duane Reade doesn’t carry them. Yet, right on the back wall of Lighting Plus, there is a whole row of my hard to find bulbs! In all intensities and shades of light. I found heaven on earth. It’s given me light!

OH LIGHTING PLUS, you took care of me when Ace Hardware couldn’t.
You were very intimidating with all your lighting options and products, but I found what I needed. And things that I didn’t need but decided I needed and wanted. I wish you were a little cheaper, maybe even by 50 cents! But that’s okay, I’ll be coming back for more.

More than being just a place to pick up a replacement lightbulb, Lighting Plus is the kind of store which makes you feel like you’re visiting a mini museum of twinklingness — maybe that’s why it’s called Lighting Plus. These folks peddle everything to do with illumination and they have a cool machine that tests out the bulbs before you hand over your hard earned spondulicks. They also carry all your glow in the dark needs.