Kaya Salon Spa

Right in the heart of midtown/​upper Chelsea area, this hair salon was pretty decent for the most part. The salon was clean, small and got the job done. The staff was pretty friendly for the most part. I came here with a groupon for $ 45 for a cut and blow out when the normal price is $ 75. Definitely worth it. They shampooed and conditioned my hair. Then the «stylist» came over and cut my hair and then the man who shampooed my hair began to blow out my hair. So it was a bit different than what I was used too, but they did a pretty good job. Overall, for the price I got it was good and somewhere I would go back to again.

Yexeal (spelling) cut my hair so beautifully! I had long, stringy hair that needed some uplifting and volume. He gave me a bunch of layers that framed my face perfectly, he took a good two inches off, but it’s still long, which not many stylists are able to accomplish such a task (from my experience, it seems to be all or nothing!). I’ll definitely be going back. I also purchased the Groupon, and they treated me very well…

I was enticed to try this salon because of a groupon offer and in need of a root highlight touch up and am beyond satisfied with the results! The most amazing experience at Kaya Aveda Salon with stylist & artist Yexael. I had a full head highlight with root breaker and the color is truly amazing. I have had lots of colorist in the past twelve years and tried lots of places but let me tell you Yexael is the best!!! I feel good and look great. Overall amazing and I highly recommend booking with Yexael. So professional, highly experienced, a pro at color, and such great energy and fun. I highly recommend Yexael for the root breaker!

I am visiting New York for a few days and figured I’d treat myself to a haircut while here! I found this salon through Groupon and thought I’d give it a try. Upon entering the salon, I was greeted by a really friendly staff and had my hair cut by a baldish man. I don’t remember how he spells his name, but he was fantastic! Not only did he give me the best haircut I’ve had in years, but the blowdry was also amazing. I left feeling so refreshed. The AVEDA products are also so nice. I don’t even want to wash my hair it looks so great! I wish I lived here because I’d be a regular client!

I used to get my Brazilian done at Saint marks because of how quick and cheap it was. I was around my school in Chelsea and this was only a block away. They had an offer for a $ 29 Brazilian and I had to do it. It was very last minute, so I called and they squeezed me in right when I wanted. They use organic hard wax here. No strips. Just put on and peel off. I always feel the pain of walking after a Brazilian in tight jeans, but this was painless and the girl I had was sweet. I’m definitely making this place my new go to for waxing.

I am truely excited to write this review. My friend and I had facial appts at this location. Words cannot express how happy we both were getting our facial done with Ruby. I am so convinced that Ruby has magical hands esply on your face. She is gentle and soothing at the same time. I admired the way she cared to ask me what scent/​essential oil I prefered. I love places that are all about pleasing their customers. I definitely recommend getting facial from Ruby. She is really good at what she does. Tip her well too.

I came here with a Groupon for a conditioning treatment, haircut and blowout. What a huge mistake. Before I start my LENGTHY complaint — let me just say — businesses if you’re going to use Groupon as a way to drum up business, don’t treat your Groupon customers as second rate citizens because, well, this happens.
Nice enough place, pretty, clean, polite (it seemed).
I had my treatment put in by the LOVELY Gavin (who is a sweetheart — without him I would have set the place on fire). As I’m waiting with treatment in my hair they tell me they are running late. So with no regard to my opinion or my schedule, rather than tell me your behind BEFORE I have conditioner soaked hair you decide to take my personal choice away from me. Cheers. Thank you for reading my mind and of course knowing I had the next hour and forty minutes available to be treated badly in your salon.
Okay fine, waiting is not the worst thing, my event isn’t until 6pm, So the hairdresser (bald guy, don’t know name, we shall appropriately name him «the hole») finally decides to cut my hair and WOW. I get it — you’re running late but seriously, you are going to basically ATTACK my hair with scissors, also, pulling my head down, up, down, up — I mean really quite intensely — yes it bothered me A LOT. Also buddy if you’re going to pull me by the hair and attack me with scissors have the manners to at least be gracious — tutting and signing and being mad isn’t cool. Do you want me to apologize for bringing you business? No? Then be polite you hole. He cut my hair so fast that now — day 2, it is uneven, the front was not cut AT ALL, it is shapeless and again — one side IS LONGER than the other, and, he cut it WAY to short. Thanks you horrid little hole. You have ruined my hair for the next several months.
Then the blow out, gosh I thought my head hurt during the haircut — boy was I in for a nasty surprise — hole was trying to pull my head from my neck — it’s the only explanation for how aggressive he was being. Then, you know, following his incredible ability with customer service, he leaves 2 huge dry brushes in my hair — it hurt, it damaged my hair and it ended up giving me to huge dumb ringlets at the front of my hair that looked stupid, again, it hurt and it was all I could do not to slap the hole — on reflection, I truly TRULY wish I had.
Thank fully the hole got Gavin to finish my blow out, he was nice, accommodating and managed to rescue the mess the hole had left me in. Gavin — if you’re out there, thank you. You are the only reason I didn’t leave this horrible place in floods of tears.
I would STRONGLY advise you to never go to this place unless you want to get beaten up by a nasty, impatient hole who will leave you with hair you hate.
NOT WORTH THE PRICE OF THE PIECE OF PAPER I PRINTED THE GROUPON OUT ON.

Amazing experience! I had a consultation where I was asked exactly what I wanted, a thorough wash (felt like a massage!) and a careful haircut. I have front bangs that the stylist cut very meticulously, and really thin hair so she gave me multiple layers. Definitely happy with the volume and bounce of my hair!

I had a great visit to Kaya. I had a waxing service and then a haircut and blow dry. Everyone is very friendly and listens to what your needs are. I would visit again.

Found this salon through a Groupon deal for a full highlight. For an Aveda salon I was hoping for decent results, but left the salon devastated. Nonetheless, am never coming to this salon again. Sorry, but I don’t think groupon customers should be getting a lesser quality service, this seems apparent from other reviews on Unilocal.
I specifically took a day off from work for this service as they were all booked for services after work. I arrived on a weekday to an empty salon, thinking the stylist would take extra care and would not be in a rush. I had a consult with my stylist Cesarina, on the color I wanted to achieve. My hair was already very light through previously services, and wanted an ash grey/​blonde and provided photos of the color as well. She explained in order to reach that color I would need to pay an additional $ 60 for a toner (ridiculous since this should be included. How else do u do highlights?!) regardless I agreed as long the color came out well. This was the beginning of my problems.
She didn’t seem to understand what «cool tones» we’re and kept showing me color swatches.
She didn’t close any of her foils, so the bleach/​developer was leaking out the foils leaving bleach spots. Sloppy job.
Salon did not have heat lamps to process, the assistant blew dry the foils less than 5mins and walked away.
Toner applied to my hair burned my neck and scalp, this has never happened to me before, in the 10yrs I have been professionally coloring my hair. She assured me this was «normal»
After blow drying my hair, I was clearly unhappy with the results as the color was nothing like the picture provided, the stylist must’ve known as well since she was not surprised when I pointed out the color came out terrible.
She then asked the assistant to push products to sell to me, when I’m sure the assistant realized I was already very unhappy.
I explained to Cesarina the color was not what I wanted, even though I paid extra for the toner. Her response was to wash my hair as the color would fade. i wasn’t accepting of her response, but she kept insisting it would help with the discoloration. I was skeptical but felt defeated and left unhappy. In daylight, my hair was a dirty orange/​green/​blue. It was an embarrassment as a working professional to show up to work with such terrible results.
I immediately called the salon the following day with my concerns. Management was not very understanding and put the full blame on me as the customer. the manager also advised the stylist knew there was a chance I would come back for a color correction, this is not right. If a stylist is already aware the results were bad and I explained my disappointment the same day, I’m still not understanding how this was MY fault or why this wasn’t corrected the same day as well.
Dear Kaya Salon, if you okay with your customers leaving unhappy, and your is staff ok with lackluster results, this is definitely NOT the attitude of a high end salon, so please don’t advertise as such.

Automatically, this place tries to put the blame on the customer. Clearly, I have been using the wrong products and that is why my hair turned brassy and the color started stripping away… I’ve been dying my hair for over a decade and always use expensive, color-​safe products and have never had an issue with any other dye job fading out so quickly. Definitely would not recommend this place after their rude response.

I’ve had my brows done here a few times and loved it. The receptionist is always so lovely too. The ladies were super nice, quick, and don’t go crazy. I have very thick eyebrows and they know how to thread them.
I’ve been cutting my hair myself for seven years and wanted to finally let someone else doing it, so I came here.
Nobody told me why the guy cutting my hair was but he did a pretty ok job. It’s not terribly even, but I left feeling confident and like how I look. I suppose that’s the whole point.
He did a great shampoo but seemed to just pat the conditioner on quickly before rinsing. He didn’t offer to put in any product or try to sell me on anything afterwards. No heat protector or anything before the blow dry.
The guy who did the blow-​dry, Luca: not a fan. He said 1 word to me the entire time. When he came over he just grabbed the blow dryer, and sort of yanked my hair. Didn’t seem too concerned with my experience or being professional. I sensed he just wanted to get it over with, disliked me, hated life, or all of the above.
It was $ 70 all told. I probably won’t go back for hair, but it’s still my go to brow threading place.

Came here with a Groupon — great deal on a great haircut! You have to book way far in advance, but that’s the only negative feedback.
The shampoo guy was super helpful and friendly. Takes your coat and even helped me back into it when I was leaving — A++ customer service! The shampoo was a cleansing scalp massage where you almost fall asleep because it’s so relaxing.
Cesarina was fantastic. She asks you what you would like and shows you exactly how much she is cutting off before she starts. She takes a lot of time to make sure she gets the details of your haircut right and does a beautiful job blow drying your hair.

I originally came here for my first appointment back in October with a groupon. After reading reviews I requested an appointment with Justin, which I was happy I did. Justin was accommodating to my needs and did great job. I came back for a second appointment in December wanting a drastic change.
Justin encouraged me to go drastic and took his time styling it to make me comfortable. My appointment took about 1 and a half hours for the cut. Justin never rushed through anything. I booked a third appointment in March!

Came in to cash in on a Groupon and given the price I paid for it, I really have no complaints. However, had I paid full price plus tip I might have been a little perturbed.
Having never used the online booking, this was kind of awkward. Once I looked far enough out in the reservations I could see how I might sound silly for saying that. It’s either a shadow box that says «available» OR a green check mark through the box… Kind of confusing only when they are booked out a couple weeks and it seems to say that each days is available.
Anyways, the receptionist was quite nice and took care of everything in a timely fashion. She was on the phone when I first got there but quickly helped me when done.
Sytlist: Fatih. He was fast and efficient. Not much conversation, which is not necessarily a bad thing, but can make it seem a little silent and tense almost. The haircut… I think it looks great but it is MUCH shorter than what I asked for. I still like the end result but I said I would like to go to the bottom of the collar bone and it is on top of my shoulders. The first snip was the back of my head so I really didn’t have any time to ask or correct him… Luckily I can still pull it back for work.
So overall, I would say it was a good experience… But had I paid the full price ($ 70 + tip) I would have been upset that it was so much shorter than I asked. Luckily hair grows so I don’t have too much to worry about.

I came to Kaya Salon for a wax one day and had such a pleasant experience with Ruby. My eyebrows were in a dire need to get cleaned and she was very thorough with the process. She was also very sweet and made me feel comfortable. I never felt so satisfied with my eyebrows until that day.
I’ve also had the chance to get a haircut with Justin at this establishment. He was absolutely amazing from start to finish. He knew how to work around my course hair; it did not look choppy (as it tends to look when I get a haircut from other salons). He also seemed to care very much about my overall satisfaction by asking me questions.

I came across this place while looking for something near my work because I desperately needed a cut before my client meeting. Normally I go to a place near me on Upper East Side. Kaya had great reviews and was also recommended by a female colleague who is a regular there.
Am I glad I stopped by for a cut, these guys specialize in precision cutting so it’s awesome for someone like me who always gets classy business cut with scissors only. Fatih did excellent job! Guy knows his stuff so got some good education from him on what makes a great cut, also had some interesting conversations about world politics. The place is pretty cool, it’s an art gallery too! Actually very upscale and classy, much better atmosphere than most of the place even on east side of town that charge twice as much. Will definitely recommend this to anyone who wants to get a high end service in an upscale place without spending the top dinero!
Only complaint is couldn’t quickly get through on phone… but no surprise, they were getting calls constantly during the time I was there. Definitely keeping busy without giving that feel with your service.
Kudos guys, keep up the good work! See you in January.

Found this place from. Groupon I had.
The lady was sooooo good. I normally go through hell for Brazilians because they’re so painful. But she made me feel little, to no pain. I bought 3 more groupon’s after I left the salon.
All I had to pay was taxes which was about $ 2.

Had a great hair cut here with Justin! He is so sweet and makes you feel at home. Came here with a groupon and was glad that I did. The salon is quaint but very very clean.
Get your cut with Justin because he listens! He won’t chop all your hair off like some stylists do. I had a great convo with him and he was very accomadating. Justin would stop and ask what I thought which I really appreciated.
My hair cut came out great and I would recommend this salon to anyone.

Finally! Found an all around salon for color, blow dry and wax in my neighborhood! In my previous post I reviewed I just did a blow dry service. Here’s my update with getting my highlights done:
Let me start by saying that I am extremely picky when it comes to good highlights for blondes. Being in nyc for two years I have yet to find a good colorist until today. Patrick, did a full head of highlights for me and blow dry. They came out looking amazing! I feel like a Barbie doll :) best part was he did it under two hours. Typically when I do my color I’m sitting in the chair for three hours which gets me anxious. Not with Patrick. He was great and the results were amazing.
I also tried an eyebrow wax with Kat who was equally amazing! She listened to what I wanted and gave me exactly that.
The staff are all professional and the owners are extremely nice. If you live in the area or need a good salon come here! There are so many salons in NY and all are way overpriced or suck.
This place has great products, beautiful open space, and best highlights!