Gilt City

I called cause I bought 2 VIP tickets for the Haunted Hayride and couldnt make it because of unexpected overtime at work. The tickets were for me and my cousin for her birthday so i really fucked it up. I was very nice and patient, maybe I shouldve be mad and demanding cause thats what usually does the trick. I didnt want a refund just a rescheduling for the next week, its a huge place that is opened anyways, so it wouldnt make the difference if I was going this Friday or next Friday. They didnt even seem to bother to help somehow. No refund, no credit, no rescheduling… no gilt city ever again.

Had some decent experiences with this group (e), with the caveats that most stuff tends to be sold out before you even become aware of it and their almost universal policy of all items being final sale and not returnable. Which has left me to wonder whether they’re a racket that lures you on their site with offers of one thing that isn’t available, in the hopes that once you’re there you’ll be encouraged to buy something else that you don’t need. (I haven’t fallen in to that trap yet).
Recently put in an order for a simple throw. First round: they sent the wrong item, but fully credited to me when I pointed this out. Second round: the replacement suddenly isn’t available due to «vendor issues». Again they credit me, and then suddenly it is available again… until yesterday when it isn’t. I’m still waiting for the new credit to hit my card, but in the meantime they’ve offered no replacement, explanation or apology, and the «supervisor» I spoke to yesterday essentially said «tough luck.» I’ve gotten auto-​generated bot responses to my tweet and sitejabber post, with no response. I’ve cancelled my account, and would warn consumers away from these folks, the whole incident smells bad.