Earthlink

How many levels of hell are there? Because this is the very bottom…

This is the saga of the hell that is Earthlink.
In our apartment the only available ISP is Earthlink. No Time Warner or Verizon or anyone else, only Earthlink. So were charged $ 50 per month for a peak speed of 56kbps. And that’s if the service is good, which it rarely was. We could rarely have more than one person online at a time and even then it was incredibly slow.
But they were the only provider and we did not one to pay a ton of money for a metered hotspot. We actually had done that at one point but we used up the data within the first week. After about 2 years of this terrible service, the internet just dies one day. Nothing we do can get it back and working, so we call Earthlink support. Now if you’ve never called Earthlink support count yourself lucky. Talk about every negative stereotype of outsourced customer support, we got India, we got people just reading off a script. «Did you turn it on and off?» «Yes i did» «please turn it off and leave it off for 30 seconds» «i just fucking did that!» «plz try it again» that whole circle. This goes on for 7 weeks while they’re still billing us for the internet that does not work. After nearly 2 months of no internet they get it working, but if we thought it was slow before it was even slower now. Loading up emails would take upwards of 5 minutes, dont even think about streaming anything. But technically it was working so their job was done.
Finally, August 1 2015, were moving out and we call to cancel the service. Get sent through to a script call center in india and they want to charge an ETF. Mind you they have a 12 month commitment and after taht it goes month to month and we’ve had the «service» for a couple years. After 25 minutes of going in circles with «michael» from india he gets a supervisor on the line that can finally void the ETF. Finally after many years too many we are free from Earthlink and have FiOS.
Come save us Google Fiber!

Over priced, horrible tech\sales support and greedy. They had me by the short hairs for years because no one else did PRI phone systems. Fortunately that has changed and some cable companies do PRI’s for a fraction of the price Earthlink charges. I left them for Comcast and have never been happier. Stay away!

I would rather go with no internet and telephone services than use Earthlink. There customer service is absolutely deplorable. My business had lost internet and telephone services for over 2 months and they couldn’t figure out what the problem was which forced me to move to Verizon. I’m now facing nearly $ 600 in bills which they say I need to pay even after there customer service said they would credit me for my troubles. No one takes ownership at the company and all they can say is «Thank you for being patient». They don’t even deserve one star. DO NOT EVER USE THEM

This company has the worst customer service I have experienced. They could not pay me enough to continue using their services. Avoid at all costs!

This is the story of my Earthlink nightmare:
I was trying to get away from Time Warner, which has a monopoly on
the internet in my area, so I called Earthlink.
I was SO happy to hear that they could provide internet in my area.
They quoted me $ 29.95 for the first 6 months as a new customer.
Later, I check my bank account and TIME WARNER has charged me
$ 59.90!
I called Earthlink, and they said Time Warner does all their billing and installation.
Earthlink had told me that the installation would be free, so I couldn’t figure out where this $ 59.90 came from.
After a lot of calling around, frustrating conversations, and wasted time, I found out that I was being charged $ 41.95 and NOT the amount that Earthlink quoted to me.
Earthlink and Time Warner are both disorganized companies that make no sense and have truly awful customer service. DO NOT go to Earthlink thinking it will be different. It is just as awful as Time Warner.
Now I have to wait 6 to 8 weeks to get my $ 59.90 back in the form of a check in the mail, the money that they were NOT authorized to charge me.
I was told on the phone that $ 29.95 was being charged from my account. They are liars and cheats. I have never been so angry with a company before. Please do yourself a favor and don’t deal with them. Save yourself from this misery.