Greyhound Package Express

I am going to give 5 stars. Because I just use this service trough
.I send 6 large boxes from San Francisco to Philladelphia and everything went awesome! It took only 6 day to get to the door in philly [I paid xtra for door delivery]. I paid around 300 dls. Ups was 900dls ans usps 600. I saved lots of money.
I recomend to buy very strong moving boxes at lowes and very strong tape and tape your box very well all the way around.

NO stars! STAY AWAY FROM BUS​FREIGHTER​.COM. We shipped all of our stuff from from California to Maine. We got an online quote and it was the best one so we went with them. Unfortunately our stuff came broken and missing. Our boxes came in boxes that we did not ship them in and now we lost most of or kitchen items (so we cant cook), all of my shoes, our dvd player, books, dvds, and lamp. Most of the boxes looked like they were thrown, stepped on, and looked like they went through a tornado. Never again. Go with Fed Ex or UPS.

Terrible experience. Computer tracking not working, took much longer than they said, people say they will call you back and they don’t, 8 boxes sat for 6 days at destination and no one called to set up delivery. Talked with self-​claimed supposed manager of the whole US and Canada name Byron Baylor who said he would look into situation and get back with me. Even he never did. Slap-​jack operation. People who finally delivered our boxes (sub-​contractors) even said this is typical. They expressed real contempt for the busfreightor.

do not use this service unless:
1. you’re in no hurry to get your package-(if you ever do see it again).
2.you can live with the shipping clerk or the home site giving you a delivery date that is patently false and you have unlimited amounts of time and patience to call clueless customer service and get a runaround.
3.you don’t have a computer– you won’t need one-​computers are useless because their tracking is useless… all it will tell you is the date the package was received… after that you’ll get no further info.
4. you’re lucky at vegas or a. c…your odds are about as good at a casino as it is ever seeing your stuff in anything close to a timely matter-​if at all.
5. you’re comfortable knowing that your things may be taken off the bus it was put on to accomodate luggage, and will sit (unscanned) somewhere until the next bus thats on the route your packages were on comes along– and then you have to hope that someone in that terminal feels like lugging it onto that bus– if they don’t it will sit longer.
6. you understand that while you will have no idea when your package will actually arrive where it was sent, you will need to quickly pick it up once it gets there, or you will be charged 30 $ a day extra until you can get there to pick it up.
if all that sounds good, and your stuff is worth less than $ 300-​the maximum amount you can insure your precious cargo for– than greyhound just might be your ticket.
for me – never again!

Had boxes shipped from Portland to LA, many things missing. Foolishly used them again to ship from LA back to Portland, many things missing. Don’t be fooled by the low prices, because they will make it up «losing/​stealing» many of your items.

Absolutely one of the worst decisions I have ever made using Greyhound Package Express. Moved from the east coast to the west coast and paid $ 1,000 to ship 18 normal size boxes. It should have taken 4 – 7 days according to their representative. instead, we received the boxes 42 days later. The kept making excuses about weather delays, etc. but the customer service was absolutely horrific, very low class and uneducated people work at customer service and they are very rude, and even after waiting for hours to connect to a live person, they make zero attempt to help you. Just tell you that you have no choice but to wait. Also, they will fight you and refuse you on any claim you make afterwards. After 42 days and more than 50 calls, visits to their warehouse, begging and pleading with their managers and regional reps, we finally received the boxes (which we personally picked up ourselves from their warehouse even though we paid for delivery in advance). All the boxes were heavily damaged. If you go on craigslist or even do a yahoo search, you can get a move of 18 boxes (same weight) much cheaper using a moving company which is more reliable and much better to deal with. We used
(biggest crooks on the internet) which outsourced it to Greyhound.
is a mom and pop shop that is completely inadequate and could care less if your packages are lost. They took zero responsibility and shifted the blame to greyhound. They are equally, if not worse, than Greyhound. My advice, do not use either
or Greyhound. Use an actual mover.

lost package it’s been Jan 11^th Ca shipment threw NYC Jan 30^th and lost to Syracuse tracking number issued no answer on phone. Classic car part. 1 Star is to good for this outfit. I filled a tracker on Jan 30^th and never heard from the. I called back Feb 8^th and no updates were available. I did get NYC phone number and called. no answer after ringing 5 minutes. i called back and got an answer after ringing a few minutes and talked to Sean. After giving Sean the tracker # he told me his computer wont take that taking number. After asking him how GH can lose a 4 foot box he said would you like for me to go down stairs and look for it? You THINK?! I said to Sean yea would you please try and look for it? great idea Sean. It seems there computers are antiquated so when there are problems its not their problem its yours now. Their solution for everything is for you to file an insurance claim. If I’m not mistaken we could have a massive insurance scam here! I can see these morons «losing» things. Getting them in an auction and scoring profits of your losses and and the insurance company’s GHPX insurance is a scam good luck with your valuables. and the GHPX auctions. NEGATIVE 5 HERE — BAD POSSIBLY CORRUPT EMPLOYEES. I feel that these guys are not here for the customer but sitting around doing as little work as possible and having some sort of lost package scams. SOMEONE SHOULD LOOK INTO THIS!!!

I moved around 11 boxes of stuff from New York to San Francisco at ¹⁄₃^rd to ¼th of the cost of a moving service. Everything arrived in excellent shape and within just 5 days.
Reading the reviews here, I was a bit skeptical at first but the quotations from movers were high enough for me to give this service a try.
PREPARATION: I got a quote from
which I believe is a reseller of Greyhound Package Express. I weighed my boxes and measured their dimensions and within minutes I was done scheduling the pick-​up for the next day between 9am and 1pm. and printing the shipping labels. It was the week after Sandy and I was skeptical if they would honor a next day pickup. But the guy was at my place at 9:00am sharp. In just two elevator trips, he hauled all 11 boxes (including an over sized one) into his van within 10 minutes, leaving me the rest of the morning to have brunch with my friend.
TRACKING: They gave me a good scare when I tracked my shipment on Greyhound website for the first time. It said my order was cancelled the same afternoon that it was picked up. I had already flown to SF. I called BusFreighter and they informed me that Greyhound sometimes creates a new order if they have difficulties with the original order. I was given a new order number and cautioned that Greyhound provides very minimal tracking information. In other words, I should just wait to receive a call for delivery.
DELIVERY: The delivery schedule on Greyhound website was very aggressive to be believed. 2 ½ days! really. BusFreigher was more realistic at 7 day shipping and the stuff arrived at my place on Day 5. I had received a call the day before to confirm if I was going to be available to receive the delivery. Again, the delivery man was on time and carefully placed the boxes in my garage. I checked the boxes. some of them seemed beaten up but everything was safe inside.
A GOOD IDEA: Having moved two boxes as checked baggage on my previous flights, I figured that the moving boxes are not as sturdy as one would expect (Even the Home Depot Heavy Duty one was ripped to shreds). So I went crazy with the shipping tape. Make sure you use a heavy duty tape to line every inch of the edges of the box. Your box is as good as the weakest part of the seams. Secondly, pack the box firm, to the max. Use clothes, blankets, packing popcorn and leave no inch empty. A partially filled box will suffer during shipping. Also, know that Fragile labels mean very little to the ground handling staff. I was wondering if it made sense to bubble wrap and then cling wrap the boxes with it being all wet everywhere due to Sandy. I didn’t get an opportunity to do that and am glad that it wasn’t necessary.
SUCCESS: I shipped a 5 piece plate setting for 24 people. Some glass and ceramic ware and two bicycles. Everything arrived in great shape. Thank you Bus Freighter and thank you Greyhound Package Express.

Please BEWARE!!! Your items shipped are not safe using this service, we had numerous items STOLEN from us right out of our bags!
Here is a brief on our story: My wife and I decided to use Greyhounds PackageXpress as a low cost alternative to ship various personal items in closed and secured suitcases. Being assured by Greyhound that this was a safe and secure way to ship goods rather than using another shipment company we sent 2 suitcases from Florida using this service. Bags were tagged and weighed then sent via Greyhound Bus Lines. When we received the suitcases in NYC they were closed and given to us by the company. As soon as the bags were opened at our new home it was obvious that various items had been stolen out of our bags, electronics, personal items and clothing were all missing.
Upon contacting Greyhound about the obvious theft in there custody we were then told to call a number of different people without so much as an apology for delivering bags which employees had stolen from. Absolutely no accountability to whomever we spoke with in the chain of command and no one whom could even help resolve the issue. Our allocated loss was nearly $ 600 (high end digital camera, leather jacket & other items), in addition we paid for both bags to be shipped which came to $ 150= a total $ 750.
After now several months and still without even an apology for our loss we were offered $ 100 by Greyhound! An offer that doesnt even cover the cost to ship these bags, please beware and do not use Greyhound PackageExpress to ship anything. Your packages are not safe with this company as soon as they are out of sight.

My girlfriend and I saved a ton of money shipping stuff by GPX from Oakland and Denver to New York when we moved here. A few recommendations though:
1. Don’t ship anything fragile or valuable. Our boxes were looking pretty haggard when they showed up. Go crazy with packing tape.
2. Ship station-​to-​station (i.e. drop it off at the bus station in your town, pick up it up at the bus station here). We tried shipping station-​to-​door and it took several days longer for my stuff to get delivered from the bus station to our apartment than it did to get from Denver to New York.
3. I would half-​heartedly recommend using
to set up your shipment. They’re basically a broker, so it’s a little more expensive but you have to spend less time dealing directly with Greyhound.

August 13^th and there’s STILL no room for messages on their answering machine. Of course, the negative implication here is that no one picks up the phone… ever.

Hi, an update, for the 26^th of July. I am still ringing there different numbers only to be told by their answer machine «no room to record new messages»

If I could give them zero stars, I would. The staff is both uninformed and rude. Phones go unanswered. Staff seem to go missing. Even basic package handling is ignored. Terrible service. Not worth any money that you may save.